This presentation walks through various employee engagement practices carried out across major hospitals, medical clinics and path labs

1. Employee Engagement Practices in
the Health Care Industry
GUIDED BY- PROF. EMMANEUL BRAGGS

2. Team Members
 Manasi Kale 19107
 Col. Rajvinder 19130
 Avani Sathe 19143
 Adnaan Ghadiyali 19171
 Col. Manoj 19178
 Ahmed Ahmedabadi 19227

3. Deenanath Mangeshkar Hospital
 Monetary and Non-monetary allowances for full attendance
 Positive reinforcements like praises, awards, promotional activities
 Best Performer/Employee of the Year in order to increase motivation
 Nurses’ Day, World Health Day, Doctor’s Day for employees to be
proud of their contribution and increase a sense of belonging

4. Deenanath Mangeshkar Hospital
 Celebration of birthdays and achievements
 National Conference on various topics as an opportunity for
employees to update themselves
 Women’s Day Celebrations
 Fitness Training, stress management workshops etc

5. Fortis Healthcare
 Insurance, Health, and
Wellness. Disability, Vision,
Dental, and Life Insurance.
 Financial and Retirement.
 Retirement and Pension
plans
 Stock options and Equity
 Performance Bonus
 Family and Parenting
 Work from Home
 Maternity and Paternity
leave
 Childcare leave
 Reduced/ Flexible work
hours
 Unpaid Extended leave

6. Fortis Healthcare
 Vacation and Time-Off.
 Sick leave
 Bereavement leave
 Vacation (Paid Time-Off)
 Perks and Benefits
 Employee Discount
 Free meals/ Snacks at Canteen
 Employment Assistance Programme
 Gym Membership
 Company Car

7. Fortis Healthcare
 Long Service Awards
 Sparkle Awards (Bi-Annual)
 Operation Excellence Awards (Half year/ Annual)
 Value Awards (Annual)
 Win-Nurse Awards (Annual)
 Nursing Week Awards

8. Piramal Healthcare
 Free Transport
 Cafeteria Free meals
 Team Outings
 Education Assistance
 Soft Skill Training
 Health Insurance
 Job Training

9. Dr Lal Path Labs
 Employee Training Programs as per domain of employee.
 Sports Tournaments every year during April-May for employees.
 Celebration of festivals like Diwali, Eid, Christmas.
 Celebration on special occasions like New Years, Women's
Day, Doctors Day, etc.
 Case Study presentation competition is organized for all
employees.

10. HealthCare Global Enterprises Limited
 Employee Training Programs for every new technology.
 Celebration of festivals and special days.
 Cross platform training for all employees.
 Newsletter for all, made by all.
 Learning Saturday - Every month an organized training and employee
engagement session is conducted on Saturday at the corporate office
 Family engagement program - Every year, a family day is organized wherein
all the employees have the opportunity to bring their children to work.
 Celebration of World Environment Day, World Tobacco Day, World Cancer
Day.

11. Thyrocare
 Positive reinforcements
 Employee engagement techniques incorporated via positive
reinforcements in Thyrocare include :
 Appreciation and uplifting trainees.
 Supporting new ideas and suggestions from the employees.
 Helping employees formulate their own ideologies for improving work
practices.
 Celebrations of birthdays, achievements, etc

12. Thyrocare
 Awards and Recognitions
 The awards and recognition as a part of employee engagement
activities at Thyrocare include :
 Monetary awards for “The employee of the month”
 Monetary awards for “The doctor of the month”
 Monetary award for “The best doctor” as per their customer survey
 Trophies for “The best upcoming trainee”
 Trophies for “The best idea generator”

13. Fresenius Kabi
 Performance based rewards given. For example : Foreign trips, Long Term Service Award,
Employee Retention Bonus, Pharma Premier Award, Star Award, Effective Leader, Coach
& Motivator Award, Brand Ambassador Award, MD’s choice Award & many more.
 Apart from this employees receive their regular bonus & incentives for outstanding
performance.
 Christmas Celebrations
 Celebrating International Yoga Day within the office premises.
 Holi Celebrations
 Recipe Preparation Competition activities.
 Fresenius Kabi Badminton League competitions for employees to showcase their athletic
prowess.
 Blood Donation & Hb Testing Camps set up.
 KFTs done on World Kidney Day

14. Aster DM Healthcare
 Global network of 19 hospitals, 101 clinics & 207 pharmacies with approx. 20,000 Employees (19,367)
world wide(09 countries), founded by Dr. Azad Moopen, a Keralite, in 1987.
 The hospital chain is believed to be treating 10 million patients annually, across All its establishments
put together.
 With Dr. Amit Singh, as head of corporate human resources, recognized as India's Best learning &
development professional by World HRD Congress and counted Amongst the 100 most influential
global HR leaders in 2017.
 Treats workforce as brand ambassadors living up to the tag line of “we’ll treat You well”.
 Employees categorized into 6 bands depending on roles, thus giving them a clear Understanding
of their current standing & career progression/prospects.
 Special emphasis on
 Cognitive aspect- perception & beliefs regarding the org & its culture, its Leaders & working
conditions.
 Emotional aspect- influenced by the cognitive element.
 Behavioral aspect- willingness of employee to apply his/her discretionary Effort to work.

15. Aster DM Healthcare
 Learning champions (creating a pool of 67 certified behavioural & technical trainers)-
trainers attended a 03 months “train the trainer” programme conducted by manipal
university to:-
 Play a dual role- to double up as domain professional as well as a trainer.
 Create & conduct quality training programmes- to create good business impact.
 Establish & strengthen learning culture in their respective vertical.
 AMAP(aster medical acclimatisation program)- orientation program providing common
platform across hierarchies & disciplines for new hirees/ newbies, multi disciplinary staff
comprising doctors, nurses, paramedical & admin staff.
 Asap( aster soft skills accredition program)- inculcate soft skills in the workforce thereby
enhancing employability, personnel development.
 Basic Arabic communication program- location centric, certified trainer designed
curricula.
 Rewards & recognition programs – star performers identified by people managers &
area managers rewarded in employee recognition ceremony.

16. Religare Health Insurance Company Ltd(RHIC)
 Religare enterprises ltd(rel), founded in 1982, an investment management
company, is the holding company of rhic. Rel went public in nov 2007,
oversubscribed 159 times. Hq in new delhi is registered as a nbfc.
 Rhic commenced operations in 2012 as a joint venture between union bank of
India ( 5th largest public sector bank) corporation bank ( now merged with union
bank of India) & Macquarie group( Australian multinational independent
investment bank, HQ in new south wales, world’s largest infrastructure asset
manager). Stake of Macquarie group was bought over by Rel in 2013.
 Religare recently has been in the news for having obtained the arrests of Malvinder
Singh & Shivinder Singh, erstwhile founders & owners of Religare & promoters of
Ranbaxy for having swindled rs 740 crores (now estimated at Rs. 2,300 crore) , when
they were in charge. Similar misappropriation charges are also being investigated
against them for swindling of approx. Rs. 2,000 crores in the Fortis healthcare group,
once founded & promoted by them.

17. Religare Health Insurance Company Ltd(RHIC)
 Amidst all this turmoil, little on best employee engagement practices in
Religare, is available in the public domain. Extensive research/search though
has led to the following limited information:-
 No vertical structure
 ALL hods ARE APPROACHABLE AND HAVE WALK IN CABINS
 All inclusive employee health insurance is provided to all employees.
 Low grievance rate of 02 complaints per 10,000 policies.
 Excellent claim settlement ratio of 93%, one of the best in the industry

18. Wockhardt Hospitals
 Pharmaceutical company Wockhardt designed an initiative to enhance
employee connect through engaging with them beyond the boundaries
of work and beyond the employees themselves – extending the idea to
their families.
 Wockhardt calls this programme ‘Engagement Beyond Work’. Each year,
it brings together hundreds of family members to indulge in a plethora of
activities such as arts, craft, box-cricket, cake-making, Zumba, career
counselling and so on. The initiative takes place across 14-15 locations in
India. What makes it so unique is the fact that the programme is
strategically organised during the summer break of school children, for four
consecutive weekends so that most employees and their families can
participate.

19. Wockhardt Hospitals
 Children of different age groups are sorted and grouped for appropriate
activities in art and craft, games and so on. Children also receive career
counselling depending on their age group. In addition, there are separate
sessions for housewives on diet and nutrition, childcare, parenting tips and so
on.
 Prem Singh, president, global human resources, Wockhardt, says, “Engagement
as a concept is not limited to work place alone. It’s not limited to employees
alone. It goes beyond the boundaries of work. It touches the hearts and souls of
people. This is what we have learnt over the past three years.”
 Another unique and touching feature of the programme is that it felicitates
employees’ children who score more than 75 percent in their board
examinations. By doing so, the company truly shows that it cares for its
employees, their hard work, their hardships, happiness and success
 Wockhardt also has other fun and engaging initiatives such as ‘dandiya’ or
‘garba’ during the Navratras.

20. Other Employee Engagement
Activities – Wockhardt Hospitals
 The CEO holds a town hall meeting twice a year and gives the opportunity for all
employees to ask questions and provide feedback.
 Numerous events throughout the year to promote teamwork and a family
atmosphere (i.e. international potluck event, annual holiday party, monthly
“socialcise” events, volunteer opportunities, company retreats, etc.
 Recently added short term disability benefits at no cost to employees and gave
everyone Christmas Eve off this year, since it falls on a Monday, allowing everyone
to have a long holiday weekend. (2017)
 Increments as per the Employees’ performance.
 The leadership team regularly reviews employee suggestions and implements
changes when suggestions are reasonable and feasible.
 Regular training to make sure the Employees are able to cope with requirements
and are aware of the ongoings of the organisation.

21. Thank you.