The employee assistance program provides counseling, referrals, and other services to support employees' personal and professional well-being. Key services include 24/7 phone access to counselors, 5 free counseling sessions per issue, legal and financial consultations, child and elder care resources, health and wellness programs, and crisis response. All services are strictly confidential and aim to help employees manage challenges in their work, family, and personal lives.

1. Your Employee Assistance Program
Orientation

2. Program Highlights
• A holistic life service that has something for everyone
• 24 hours a day, 7 days a week, 365 days a year
• One toll-free access point 800-828-6025
• All calls answered by master’s level counselor
• Employees, household and family members covered
• Extensive website include articles, tips, searchable libraries and savings
center
• Free and strictly confidential

3. • 30 minute Legal
and/or Financial
Consultations
& Referrals
• Power of Attorney
information
• Will Preparation
• Identity Theft
• Convenience
Services
• Nutrition/Weight
Management
• Smoking Cessation
Programs
• Stress Management
• Various Support
Groups
• Gyms/Health Clubs
referrals
• Prenatal/Fertility
• Adoption
• Childcare
• Adult/Elder Care:
Entitlement,
Housing &
Hospice
• Educational
Services
• Parenting tips
• Pet Care
Life Services for Everyday Living
• 5 free Counseling
sessions of:
 Face-to-Face or
 Telephonic
• Unlimited In the
moment support
• Grief/Loss
• Anxiety/Depression
• Family/Couples
• Dependent Coverage
• Robust Network

4. Family & Caregiving
Referrals and support for:
• Prenatal/fertility/adoption issues
• Childcare—in-home, centers,
nannies, etc.
• Gifted/special needs programs
• Adult and elder care—housing,
hospice, etc.
• Academic guidance—pre-school
through continuing education
• Parenting tips
• Pet care – boarding and grooming
“My day care is closing and I need to find a
replacement by the end of the month.”
“My 80 year old father is having a hard
time staying at home by himself. I need
information on alternative living and care
options.”
“My child is going to college next year.
What financial resources are available to
families at our income level?”
“I need a place to board my dog to go on
this trip.”

5. Daily Living: Legal Services
Free 30 minute telephone consultation with an attorney from their state on topics
including:
• Eldercare tools (i.e. wills, health care proxies, and powers of attorney)
• Estate planning
• Adoption
• Divorce/custody
• Landlord/tenant
• Contracts
• Criminal
Excluded: Any Employment legal questions or pertaining to any employment.
Free initial consultation. If you need an attorney in person in your area, we can refer you to one
and you are eligible for a 25% discount if that participating lawyer is retained.

6. Daily Living: Financial Services
Free 30 minute telephone consultation with financial educators on topics
including:
• Budgeting
• Mortgages and loans
• Identity theft recovery
• Debt management programs for credit cards issues etc.
• Retirement/estate planning
Referrals to certified financial professionals

7. Daily Living - Convenience Services
Assistance with everyday tasks:
• Recreation and leisure
• Major purchasing decisions
• Moving and relocation
• Household maintenance
• Community and civic involvement
Consultation and referrals:
• Chore services/house cleaners
• Consumer comparisons
• Real estate brokers and rental
agents
• Contractors, electricians and
plumbers
• Event and party planners such as
a magician or Princess for your
child’s party
• Volunteer opportunities

8. Health & Wellness
Referrals to:
• Gyms & health clubs in your area
• Nutrition & weight management
programs
• Smoking cessation program
options
• Stress management
• Traditional & alternative medical
resources
• Support groups
• Pre/post-natal health resources
“My best friend swears by acupuncture.
I wonder if you had some names in
my area?”
“Nicotine patch, nicotine gum, cold-
turkey– nothing has worked. Help!”
“I’m looking for a gym close to work
that offers personal training on a
budget.”
“My son is using drugs and I wondered
if there were other families who
struggle with this – is there like a
support group I could go to?”

9. Emotional Well-Being: 5 free face-to- face
counseling sessions with a licensed counselor
• Relationship difficulties
• Family concerns
• Mental health
• Life cycle events
• Grief and loss
• Alcohol/substance abuse
• Workplace challenges
• Stress
“My husband and I have been
bickering a lot lately. I think we’ll be
OK but I wish we could find a better
way to communicate.”
“I don’t know what is going on with me
but I’ve been crying all the time, I
don’t have the energy to take care of
anything and I’m hardly getting any
sleep.”
“My son has been acting so erratic –
it’s effecting everyone in the house.”
“I think I need help with my drinking.”

10. Emotional Well-Being
• 24-hour/7 days a week/365 days a year telephonic access to master’s
level clinicians equipped to handle routine, urgent and emergent calls.
• In-the-moment telephonic support
• 5 free face-to-face or telephonic counseling sessions near work or
home – available sometimes even on weekends.
• You may use these face-to-face sessions for individual, couples or
family counseling.
• Scheduled telephonic counseling sessions with a licensed counselor if
you don’t have time to go in person.
• Multi-cultural/multi-lingual counselors

11. Mobile friendly Website
www.HelloE4.com
• Webinars, Tip-sheets, articles & resource guides
• Child care, elder care & education locators
• Live Connect: instant messaging with a Work-Life consultant
• Monthly free webinars on various life topics – caregiving,
stress, planning for retirement, and more.
• E4 University – various webinars on important topics
• Consumer tips & Real estate calculators
• Tax preparation software - TaxAct
• Savings Center: on-line discounts of up to 25% on hundreds
of name-brand goods once registered
• Legal Library with information on: bankruptcies, divorce/family,
repossession, elder law, identity theft
• Financial Library with information on: credit counseling, info on 529’s

12. Daily Living – Call or ‘Live Chat’ our
WorkLife specialists
Assistance with everyday tasks:
Childcare options such as summer camps, day care centers
Looking for a Pilate class or diving school or any type of activity
Major purchasing decisions information -consumer comparisons
Moving companies
Household maintenance – licensed plumber, electrician etc.
Community and civic involvement
Consultation and referrals:
Chore services/house cleaners
Real estate brokers and rental agents
Character for a party ie. Magician, Princess
Options to charity organizations for financial support
Event and party planners
Volunteer opportunities

13. Text Message Therapy
with Talkspace
13

15. Confidentiality
• Adherence to federal and state confidentiality requirements
• Professional code of ethics and guidelines
• E4health’s confidentiality standards exceed external mandates
• Release of information only with written consent – typically for formal
referrals.
• Confidentiality revoked only in the event of imminent harm to self or
others, as required by state law
• Feedback to employer: aggregate demographics only, no identifying
information provided

16. Accessing E4 Health EAP
• Call 800-828-6025
• Initial phone consultation with a Master’s level clinician
• Identification of needs and next steps, crisis response when indicated
• Immediate transfer to service area expert(s) when indicated
• Convenient in-person counseling appointment scheduled, when indicated
• Counseling – typically an appointment within one week. Scheduled telephonic counseling also available.
• In the moment support provided w/ a licensed clinician.
• Consultation, resources and referrals provided
• Follow-up to ensure resolution & satisfaction
• Feedback encouraged
• Call again as needs arise

17. E4 for HR Professionals, Supervisors
and Managers
• Consultation with HR and manager together on high-risk situations and
critical incidents
• Management referrals: formal and informal
• Dedicated Management Consultation & Support (MCS) line:
1-877-267-1585
• Personal support for you as an HR Professional, Manager or Supervisor.

18. Different Types of EAP Referrals
SELF REFERRAL
• Employee initiates
• No feedback given to employer
• Posters/flyers/brochures available to raise employee awareness about the
services

19. Different Types of EAP Referrals
INFORMAL REFERRAL
• Many employees access E4 services when they are reminded by HR or
their managers about the program
• Employees often share information with their manager about life
issues/challenges they are experiencing and that would be an appropriate
time to mention the EAP
• HR/Manager provides e4health’s phone number, informs employee that
EAP is free & confidential
• No feedback to HR, manager or employer

20. FORMAL REFERRAL
• Positive process that supports the employee, the company and the company’s
policy and procedures
• HR/Manager calls the MRC line to provide information about who is being referred.
• HR/Manager has the employee sign a Release of Information form and gives
employee e4health’s number to call at their performance review meeting.
• Employee calls and speaks to MRC clinician and provides support to the employee.
• E4 Health will always collaborate with HR on these referrals – limited information is
shared w/ HR.
Different Types of EAP Referrals

21. Ways to Increase Awareness of E4
• Remind faculty and staff about E4 during your staff meetings and in
conversations about the EAP and that they receive 5 FREE counseling sessions.
• Emphasize confidentiality and privacy of the benefit and that it is free for them
and their immediate family and household members!
• Reinforce that E4 can help with any/all life situations and challenges that we all
face everyday!
• In order to access E4 services you may call or go directly to the website to
receive support and resources for yourselves and your family/household
members.
• Encourage other faculty and staff to use us as a sounding board and support.
• Promotion of E4’s Free Monthly Webinars in addition to utilizing your own free on-
site seminar hours.

22. Crisis Support Services
Critical Incident Response –CIR’s – Clinician scheduled on site to provide
support for:
• On-the-job incidents
• Violence in the workplace
• Death of an employee
• Reduction in
Force/Termination of an
employee
• Supporting an employee with chronic
illness
• Natural disaster
• Catastrophic or tragic events
• Other critical incidents as determined
by designated HR Professional

23. How to reach Your EAP
Always available. Always confidential.
1-800-828-6025
www.HelloE4.com
Username: williams college/ Password: guest

24. We appreciate your time and attention. Please let
us know if you have any questions.
Thank you.