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Training Module
Disability Awareness
History of ELITE
VISION- To enable vocational experience and / or paid employment opportunities for
people with disabilities of all ages
MISSION - To enable individual with disabilities, to access, obtain and maintain paid
employment via appropriate support
• Established in 1994
• Voluntary organisation
• Registered Charity
• Originally set up to work with adults with learning disabilities living in Mid Glamorgan
• Now work with people with learning disabilities, physical disabilities, sensory impairments, mental health
conditions and those at a disadvantage of finding employment
• Aged 14-65 years
• Rhondda CynonTaff, MerthyrTydfil, Bridgend,Caerphilly, Swansea, Neath and PortTalbot, Cardiff and theVale,
Torfaen, Blaenau Gwent, Monmouthshire, Pembrokeshire, Carmarthenshire, South Powys, South Ceredigion,
Newport, North Wales, Ireland and Europe
• Funders: Jobcentre Plus; Local Authorities of Rhondda CynonTaff, Bridgend and Powys; Big Lottery andWEFO
• Other past funders: BBC Children in Need, European Social Fund, Interreg and Leonardo project, Local
EducationAuthority
• Head Office: Magden Park, LLantrisant
• Branches: Llandarcy, Brecon, Rogerstone(Newport), MerthyrTydfil and the use of other outreach venues
• Set up ELITETraining Solutions in 2018.
• Low employee turnover
• Dedicated and reliable employees
• Upskill existing staff on disability awareness
• Community recognition
• Raise your profile with your customers
• You could become a ‘Disability Confident’ Employer
• Increase your ‘talent pool’ when recruiting
• Diverse workforce
• People with disabilities build strong relationships with customers
“Employing a person with a disability will affect my
organisation’s productivity and financial
performance.”
People with disabilities can bring economic benefits
which can save time and money
People with a disability generally stay in work
longer, take less sick days and are reliable
timekeepers.
People with a disability stayed in their job 3.5 times
longer that their non-disabled co-workers.(7)
Research also suggests that there are higher costs
incurred by employers through lateness, sick leave and
absence by non-disabled workers than employees with a
disability. (8)
7,8 Beyer and Beyer (2017). Reliability of worker, p.20.
“People with a disability will struggle to perform
effectively in a role at my organisation.”
With the right support, and if placed in a suitable
role, people with a disability can perform
exceptionally well – and they can have a significant
positive effect on staff morale
Many people with a disability are fit to work and can do
a job well, and can be just as productive at work as
people without a disability.
Employers are more likely to have a positive view of
work performance of people with a disability if they
have previously employed somebody with a
disability.
Beyer and Beyer (2017). Economic Benefits
“There’s little or no support for me as an employer
when employing a person with a disability.”
We provide tailored training and support to both
the person with a disability and you as the
employer.
ELITE Training Solutions are able to provide specific
training to the employers staff and colleagues to enable
them to support the person with a disability within their
role.
Providing training and support such as ‘Disability Awareness
Training’ to employers has enabled the introduction of people
with disabilities to the work force and enhanced social
integration and valued roles
Disability
Awareness
Training Taster
Overview of session
• Common misconceptions of Mental Illness
• Tips to help people with Mental Illness
• Overview of Autism
• How we can help
• Common Myths and Misconceptions
Common Mental Illnesses
• Depression
• Anxiety Disorders
• Obsessive Compulsive Disorder
• Schizophrenia
• Dementia
• Bulimia / Anorexia
• Attention Deficit Hyperactivity Disorder (ADHD)
• Multiple Personality Disorder
PRACTICAL EXERCISE
How are Mental Health and Physical Health treated differently?
We all have a body and we all have a brain, so we all have physical health and mental health.
Raise your hand if :
• You went to a dentist’s appointment in the last year
• You went to a doctor’s appointment in the last year
• You took medication in the last year
• You were absent from work due to physical health in the last year
HOW DID IT FEEL TO ANSWER THESE QUESTIONS ?
PRACTICAL EXERCISE
Now raise your hand if :
• You saw a mental health professional in the last year
• You took any psychiatric medications in the last year
• You were absent from work due to mental health in the last year
HOW DID IT FEEL TO ANSWER THESE QUESTIONS ?
PRACTICAL EXERCISE
DISCUSSION QUESTIONS :
• How are the Mental Health questions different from the
previous ones? What makes them different?
• Why are some things harder to talk about than others?
• What does parity of esteem for mental health mean?
Mental Health Quiz
Mental health
problems are
rare
Mental health
problems are
rare
Mental Health problems affect
1 in 4 people in any one year.
So, even if you don’t have a
mental health problem, it is
likely your friend, a family
member or colleague will be
affected.
People with
Mental Illness
are violent
People with
Mental Illness
are violent
People with Mental Illness are
much more likely to be the
victim of violence. The violence
myth makes it harder for
people to talk openly about
mental health problems. It can
also make friends reluctant to
stay in touch.
On average, people
with mental illnesses
die 10 years younger.
On average, people
with mental illnesses
die 10 years younger.
But it’s not the mental illness that
kills – it’s the discrimination. The
physical health needs of people
with mental health problems are
often dismissed, causing higher
rates of death from heart attacks,
diabetes and cancer for people
with severe mental illness.
The stigma and
discrimination around
mental illness can be
more difficult than the
illness itself.
The sigma and
discrimination around
mental illness can be
more difficult than the
illness itself.
In a recent survey, 58% of people
said this stigma and discrimination
is equally as damaging, or harder to
deal with than the illness itself. 87%
of people with mental illness has
experienced discrimination.
People can’t work if
they have a mental
health problem
People can’t work if
they have a mental
health problem
With 1 in 4 people affected by
mental illness, you probably work
with someone who has mental
illness. Many successful people
such as MP’s, sport stars and
business leaders, have been open
about difficulties with their mental
health.
1) Choose an appropriate place to talk - somewhere private and quiet where the person feels comfortable
and equal. Possibly a neutral space outside of the workplace.
2) Encourage people to talk - people can find it difficult to talk about their mental health but it helps to have an
open culture where conversations about mental health are routine and normalised. Ask simple, open and non-
judgmental questions and let people explain in their own words how their mental health problem manifests, the
triggers, how it impacts on their work and what support they need
3) Don’t make assumptions - don’t try to guess what symptoms an employee might have and how these might
affect their ability to do their job – many people are able to manage their mental health and perform their role to a
high standard but may require support measures when experiencing a difficult period.
4) Listen and respond flexibly - everyone’s experience of a mental health problem is different so treat people as
individuals and focus on the person, not the problem
5) Be honest and clear - if there are specific grounds for concern, like high absence levels or impaired
performance, it’s important to address these at an early stage
Discussing Mental Health with staff
6) Ensure confidentiality - people need to be reassured of confidentiality. It’s sensitive information and should be
shared with as few people as possible.
7) Develop an action plan - work with your employee to develop an individual action plan which identifies the
signs of their mental health problem, triggers for stress, the possible impact on their work, who to contact in a crisis, and
what support people need
8) Encourage people to seek advice and guidance - people should speak to their GP about available
support from the NHS such as talking therapy.
9) Seek advice and guidance yourself - Occupational Health (if you have it) can provide tailored advice to
support both employers and employees. If relationships have become strained or confrontational mediation can help.
Small businesses can access the free Health for Work Adviceline service provided by NHS occupational health services.
10) Reassure people - people may not always be ready to talk straight away so it’s important you outline what
support is available, tell them your door is always open and let them know you’ll make sure they get the support they
need
Discussing Mental Health with staff
Autism is a lifelong developmental
disability that affects how a person
communicates with and relates to other
people. It also affects how they make
sense of the world around them.
What is AUTISM ?
AutismQuiz
Autism is more
often diagnosed
with boys than girls
?
Autism is identified at least 4 times
more in males than in females.
Autism is more
often diagnosed
with boys than girls
?
People with Autism
are all eccentric
geniuses ?
Some have exceptional talents e.g
visual art, maths etc. however
some people with autism have a
learning disability
People with Autism
are all eccentric
geniuses ?
People with Autism do
not easily understand
what other people are
thinking ?
People with Autism do
not easily understand
what other people are
thinking ? People with autism have difficulty
with social communication,
meaning they may not understand
tone of voice, facial expressions
and emotions.
People with Autism have
below average
intelligence ?
Some people with autism
have very high intelligence.
People with Autism have
below average
intelligence ?
Adults with autism
are not capable of
working ?
Lots of people with autism are more than
capable of working. Appropriate job
matching can ensure an employer has an
exceptional employee. However the sad
fact is the majority of adults with autism
are not working. Only 16% of adults with
Autism are in full time employment.
Adults with autism
are not capable of
working ?
HOW TO HELP
• Speak in a clear, consistent way
• Allow people time to process what has been said
• Avoid misunderstandings in the workplace by
increasing colleague/ others awareness
• If person is aloof or uninterested in talking to others or
“says the wrong thing”, it is probably unintentional
due to the person’s communication difficulties
• If the person tries too hard to fit in and irritates other
people, try to be patient and explain and reinforce the
boundaries
HOW TO HELP
• If the person becomes anxious, try to find out what is
causing the problem
• Make instructions concise and specific, e.g. rather
than saying “give everyone a copy of this”, say “make 3
photocopies of this and give one each to Sam, Mary
and Paul”
• Ask person to repeat instructions back to you so you
are sure they have understood
• Ensure the environment / work schedule is well
structured
HOW TO HELP
• Explain workplace/club etiquette and unwritten rules
of the workplace/club
• Provide sensitive, but direct feedback. If a person
completes a task incorrectly, do not allude to or imply
any problems – instead explain tactfully, but clearly,
why it is wrong, check they have understood and set
out exactly what they should do instead. Give positive
feedback wherever appropriate
HOW TO HELP
• Provide reassurance in stressful situations. People
with ASD can be quite meticulous and can become
anxious if their performance is not perfect
• They may become very stressed in a situation such as
IT failure
• Help by providing concrete solutions to these
situations, e.g. if the photocopier breaks down, use
the one on the 3rd floor, or reassure the person that if
they arrive late due to transport problems or other
unpreventable factors, that this is not a problem
HOW TO COMMUNICATE
• Speak slowly, simply and at a normal volume
• Avoid broad open-ended questions
• Avoid standing too close
• Avoid slang, idioms, sarcasm and humour
• Don’t worry if the person isn’t making eye contact
• Avoid touching them unexpectedly
• A employee with Autism isn’t intentionally trying to be rude
or impolite.
Positive characteristics of an employee
with Autistic Spectrum Conditions
• Conscientious, reliable and honest
• Enthusiastic and have a propensity for research, thus developing a
broad and deep knowledge in areas of interest
• Not inclined to lie or be a social manipulator
• Persistent – when set on doing something, it will be seen through
• Have highly original perspective on problem solving
• Can recall fine details others may miss
• Good work ethic
• Exceptional memory
• Pay attention to detail
IN SUMMARY
I wanted to take this opportunity today, to firstly discuss
the positives about employing people with disabilities and
to secondly identify that there is specialised support and
guidance that ELITE Training Solutions can provide
employers to enable you to become a diverse, disability
confident employer.
Thank you for listening.
ANY QUESTIONS ?
cenglish@elitesea.co.uk 01443 226664 07966 620680

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Elite Training Solutions, HR Insights, 18th June 2019

  • 1.
  • 2. Training Module Disability Awareness History of ELITE VISION- To enable vocational experience and / or paid employment opportunities for people with disabilities of all ages MISSION - To enable individual with disabilities, to access, obtain and maintain paid employment via appropriate support • Established in 1994 • Voluntary organisation • Registered Charity • Originally set up to work with adults with learning disabilities living in Mid Glamorgan • Now work with people with learning disabilities, physical disabilities, sensory impairments, mental health conditions and those at a disadvantage of finding employment • Aged 14-65 years • Rhondda CynonTaff, MerthyrTydfil, Bridgend,Caerphilly, Swansea, Neath and PortTalbot, Cardiff and theVale, Torfaen, Blaenau Gwent, Monmouthshire, Pembrokeshire, Carmarthenshire, South Powys, South Ceredigion, Newport, North Wales, Ireland and Europe • Funders: Jobcentre Plus; Local Authorities of Rhondda CynonTaff, Bridgend and Powys; Big Lottery andWEFO • Other past funders: BBC Children in Need, European Social Fund, Interreg and Leonardo project, Local EducationAuthority • Head Office: Magden Park, LLantrisant • Branches: Llandarcy, Brecon, Rogerstone(Newport), MerthyrTydfil and the use of other outreach venues • Set up ELITETraining Solutions in 2018.
  • 3. • Low employee turnover • Dedicated and reliable employees • Upskill existing staff on disability awareness • Community recognition • Raise your profile with your customers • You could become a ‘Disability Confident’ Employer • Increase your ‘talent pool’ when recruiting • Diverse workforce • People with disabilities build strong relationships with customers
  • 4.
  • 5. “Employing a person with a disability will affect my organisation’s productivity and financial performance.” People with disabilities can bring economic benefits which can save time and money
  • 6. People with a disability generally stay in work longer, take less sick days and are reliable timekeepers. People with a disability stayed in their job 3.5 times longer that their non-disabled co-workers.(7) Research also suggests that there are higher costs incurred by employers through lateness, sick leave and absence by non-disabled workers than employees with a disability. (8) 7,8 Beyer and Beyer (2017). Reliability of worker, p.20.
  • 7. “People with a disability will struggle to perform effectively in a role at my organisation.” With the right support, and if placed in a suitable role, people with a disability can perform exceptionally well – and they can have a significant positive effect on staff morale
  • 8. Many people with a disability are fit to work and can do a job well, and can be just as productive at work as people without a disability. Employers are more likely to have a positive view of work performance of people with a disability if they have previously employed somebody with a disability. Beyer and Beyer (2017). Economic Benefits
  • 9. “There’s little or no support for me as an employer when employing a person with a disability.” We provide tailored training and support to both the person with a disability and you as the employer.
  • 10. ELITE Training Solutions are able to provide specific training to the employers staff and colleagues to enable them to support the person with a disability within their role. Providing training and support such as ‘Disability Awareness Training’ to employers has enabled the introduction of people with disabilities to the work force and enhanced social integration and valued roles
  • 12. Overview of session • Common misconceptions of Mental Illness • Tips to help people with Mental Illness • Overview of Autism • How we can help • Common Myths and Misconceptions
  • 13. Common Mental Illnesses • Depression • Anxiety Disorders • Obsessive Compulsive Disorder • Schizophrenia • Dementia • Bulimia / Anorexia • Attention Deficit Hyperactivity Disorder (ADHD) • Multiple Personality Disorder
  • 14. PRACTICAL EXERCISE How are Mental Health and Physical Health treated differently? We all have a body and we all have a brain, so we all have physical health and mental health. Raise your hand if : • You went to a dentist’s appointment in the last year • You went to a doctor’s appointment in the last year • You took medication in the last year • You were absent from work due to physical health in the last year HOW DID IT FEEL TO ANSWER THESE QUESTIONS ?
  • 15. PRACTICAL EXERCISE Now raise your hand if : • You saw a mental health professional in the last year • You took any psychiatric medications in the last year • You were absent from work due to mental health in the last year HOW DID IT FEEL TO ANSWER THESE QUESTIONS ?
  • 16. PRACTICAL EXERCISE DISCUSSION QUESTIONS : • How are the Mental Health questions different from the previous ones? What makes them different? • Why are some things harder to talk about than others? • What does parity of esteem for mental health mean?
  • 19. Mental health problems are rare Mental Health problems affect 1 in 4 people in any one year. So, even if you don’t have a mental health problem, it is likely your friend, a family member or colleague will be affected.
  • 21. People with Mental Illness are violent People with Mental Illness are much more likely to be the victim of violence. The violence myth makes it harder for people to talk openly about mental health problems. It can also make friends reluctant to stay in touch.
  • 22. On average, people with mental illnesses die 10 years younger.
  • 23. On average, people with mental illnesses die 10 years younger. But it’s not the mental illness that kills – it’s the discrimination. The physical health needs of people with mental health problems are often dismissed, causing higher rates of death from heart attacks, diabetes and cancer for people with severe mental illness.
  • 24. The stigma and discrimination around mental illness can be more difficult than the illness itself.
  • 25. The sigma and discrimination around mental illness can be more difficult than the illness itself. In a recent survey, 58% of people said this stigma and discrimination is equally as damaging, or harder to deal with than the illness itself. 87% of people with mental illness has experienced discrimination.
  • 26. People can’t work if they have a mental health problem
  • 27. People can’t work if they have a mental health problem With 1 in 4 people affected by mental illness, you probably work with someone who has mental illness. Many successful people such as MP’s, sport stars and business leaders, have been open about difficulties with their mental health.
  • 28.
  • 29. 1) Choose an appropriate place to talk - somewhere private and quiet where the person feels comfortable and equal. Possibly a neutral space outside of the workplace. 2) Encourage people to talk - people can find it difficult to talk about their mental health but it helps to have an open culture where conversations about mental health are routine and normalised. Ask simple, open and non- judgmental questions and let people explain in their own words how their mental health problem manifests, the triggers, how it impacts on their work and what support they need 3) Don’t make assumptions - don’t try to guess what symptoms an employee might have and how these might affect their ability to do their job – many people are able to manage their mental health and perform their role to a high standard but may require support measures when experiencing a difficult period. 4) Listen and respond flexibly - everyone’s experience of a mental health problem is different so treat people as individuals and focus on the person, not the problem 5) Be honest and clear - if there are specific grounds for concern, like high absence levels or impaired performance, it’s important to address these at an early stage Discussing Mental Health with staff
  • 30. 6) Ensure confidentiality - people need to be reassured of confidentiality. It’s sensitive information and should be shared with as few people as possible. 7) Develop an action plan - work with your employee to develop an individual action plan which identifies the signs of their mental health problem, triggers for stress, the possible impact on their work, who to contact in a crisis, and what support people need 8) Encourage people to seek advice and guidance - people should speak to their GP about available support from the NHS such as talking therapy. 9) Seek advice and guidance yourself - Occupational Health (if you have it) can provide tailored advice to support both employers and employees. If relationships have become strained or confrontational mediation can help. Small businesses can access the free Health for Work Adviceline service provided by NHS occupational health services. 10) Reassure people - people may not always be ready to talk straight away so it’s important you outline what support is available, tell them your door is always open and let them know you’ll make sure they get the support they need Discussing Mental Health with staff
  • 31.
  • 32. Autism is a lifelong developmental disability that affects how a person communicates with and relates to other people. It also affects how they make sense of the world around them. What is AUTISM ?
  • 34. Autism is more often diagnosed with boys than girls ?
  • 35. Autism is identified at least 4 times more in males than in females. Autism is more often diagnosed with boys than girls ?
  • 36. People with Autism are all eccentric geniuses ?
  • 37. Some have exceptional talents e.g visual art, maths etc. however some people with autism have a learning disability People with Autism are all eccentric geniuses ?
  • 38. People with Autism do not easily understand what other people are thinking ?
  • 39. People with Autism do not easily understand what other people are thinking ? People with autism have difficulty with social communication, meaning they may not understand tone of voice, facial expressions and emotions.
  • 40. People with Autism have below average intelligence ?
  • 41. Some people with autism have very high intelligence. People with Autism have below average intelligence ?
  • 42. Adults with autism are not capable of working ?
  • 43. Lots of people with autism are more than capable of working. Appropriate job matching can ensure an employer has an exceptional employee. However the sad fact is the majority of adults with autism are not working. Only 16% of adults with Autism are in full time employment. Adults with autism are not capable of working ?
  • 44. HOW TO HELP • Speak in a clear, consistent way • Allow people time to process what has been said • Avoid misunderstandings in the workplace by increasing colleague/ others awareness • If person is aloof or uninterested in talking to others or “says the wrong thing”, it is probably unintentional due to the person’s communication difficulties • If the person tries too hard to fit in and irritates other people, try to be patient and explain and reinforce the boundaries
  • 45. HOW TO HELP • If the person becomes anxious, try to find out what is causing the problem • Make instructions concise and specific, e.g. rather than saying “give everyone a copy of this”, say “make 3 photocopies of this and give one each to Sam, Mary and Paul” • Ask person to repeat instructions back to you so you are sure they have understood • Ensure the environment / work schedule is well structured
  • 46. HOW TO HELP • Explain workplace/club etiquette and unwritten rules of the workplace/club • Provide sensitive, but direct feedback. If a person completes a task incorrectly, do not allude to or imply any problems – instead explain tactfully, but clearly, why it is wrong, check they have understood and set out exactly what they should do instead. Give positive feedback wherever appropriate
  • 47. HOW TO HELP • Provide reassurance in stressful situations. People with ASD can be quite meticulous and can become anxious if their performance is not perfect • They may become very stressed in a situation such as IT failure • Help by providing concrete solutions to these situations, e.g. if the photocopier breaks down, use the one on the 3rd floor, or reassure the person that if they arrive late due to transport problems or other unpreventable factors, that this is not a problem
  • 48. HOW TO COMMUNICATE • Speak slowly, simply and at a normal volume • Avoid broad open-ended questions • Avoid standing too close • Avoid slang, idioms, sarcasm and humour • Don’t worry if the person isn’t making eye contact • Avoid touching them unexpectedly • A employee with Autism isn’t intentionally trying to be rude or impolite.
  • 49. Positive characteristics of an employee with Autistic Spectrum Conditions • Conscientious, reliable and honest • Enthusiastic and have a propensity for research, thus developing a broad and deep knowledge in areas of interest • Not inclined to lie or be a social manipulator • Persistent – when set on doing something, it will be seen through • Have highly original perspective on problem solving • Can recall fine details others may miss • Good work ethic • Exceptional memory • Pay attention to detail
  • 50. IN SUMMARY I wanted to take this opportunity today, to firstly discuss the positives about employing people with disabilities and to secondly identify that there is specialised support and guidance that ELITE Training Solutions can provide employers to enable you to become a diverse, disability confident employer. Thank you for listening. ANY QUESTIONS ? cenglish@elitesea.co.uk 01443 226664 07966 620680