Empathy map
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An empathy map helps understand user needs by synthesizing clues about a user's words, actions, thoughts, and feelings. The empathy map has four quadrants for what the user says, does, thinks, and feels. Researchers collect quotes and observations to populate the "say" and "do" quadrants, then interpret the user's potential thoughts and feelings based on these. Examining any surprising, contradictory, or intriguing insights leads to articulating the underlying user needs.
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This document discusses stakeholder management and engagement. It defines stakeholders as any person or team that can affect or be affected by a project. It emphasizes that identifying all stakeholders and understanding their interests and influence on the project is critical. Stakeholder engagement is a team effort that requires aligning who will engage with each stakeholder, why they need to be engaged, and how the engagement will occur. The goal is to purposefully engage stakeholders at the right level and time through various engagement tools and techniques.
Scale modeling
Scale modeling engages users hands-on with physical prototypes to provide direct feedback and improve concepts. It allows testing concepts quickly and inexpensively through tangible manifestations that can be played with and failed rapidly in a safe environment. Effective scale modeling uses quick, unfinished prototypes like LEGO builds to get feedback without users assuming it is final, and creates different versions to test undecided options before soliciting feedback on improvements through interaction with the prototypes.
Reframing
This document provides guidance on reframing problems to discover new possibilities. It explains that reframing helps expose conventional wisdom that hinders progress, exploits others' inability to think differently, and trains thinking to find fresh solutions. It outlines steps to reframing: 1) identify a core belief, 2) note supporting beliefs, 3) generate opposing beliefs by making them grammatically opposite and extreme, and 4) imagine a new core belief if the opposing beliefs were true. The purpose is to overturn conventional wisdom and discover new possibilities.
Random force
The document discusses a technique called "random force" that aims to spark original ideas. It works by forcing a connection between two dissimilar things in order to provoke fresh perspectives. The method involves randomly selecting a word and considering its attributes, then using those attributes to solve a creative question in original ways. This encourages thinking beyond normal patterns to generate new ideas where none previously existed.
Neue kombinationen
The document discusses generating new concepts and ideas by combining elements from leading edge start-ups. It recommends taking a creative question and combining 2-3 building blocks like functions and features from start-ups into promising new concepts. For example, combining game mechanics and personalizing to enhance street safety. Participants are then asked to sketch 5 ideas on how to solve the creative question using the selected building blocks. The ideas are then discussed, improved and captured.
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MECE (Mutually Exclusive, Collectively Exhaustive) Principle
[To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
Unlock the full potential of the MECE (Mutually Exclusive, Collectively Exhaustive) Principle with this comprehensive PowerPoint deck. Designed to enhance your analytical skills and strategic decision-making, this presentation guides you through the fundamental concepts, advanced techniques, and practical applications of the MECE framework, ensuring you can apply it effectively in various business contexts.
The MECE Principle, developed by Barbara Minto, an ex-consultant at McKinsey, is a foundational tool for structured thinking. Minto is also renowned for the Minto Pyramid Principle, which emphasizes the importance of logical structuring in writing and presenting ideas. This presentation includes a clear explanation of the MECE principle and its significance. It offers a detailed exploration of MECE concepts and categories, highlighting how to create mutually exclusive and collectively exhaustive segments. You will learn to combine MECE with other powerful business frameworks like SWOT, Porter's Five Forces, and BCG Matrix. Discover sophisticated methods for applying MECE in complex scenarios and enhancing your problem-solving abilities. The deck also provides a step-by-step guide to performing thorough and structured MECE analyses, ensuring no aspect is overlooked. Insider tips are included to help you avoid common mistakes and optimize your MECE applications.
The presentation features illustrative examples from various industries to show MECE in action, providing practical insights and inspiration. It includes engaging group activities designed for the practice of the MECE principle, fostering collaborative learning and application. Key takeaways and success factors for mastering the MECE principle and applying it in your professional work are also covered.
The MECE Principle presentation is meticulously designed to provide you with all the tools and knowledge you need to master the MECE principle. Whether you're a business analyst, manager, or strategist, this presentation will empower you to deliver insightful and actionable analysis, drive better decision-making, and achieve outstanding results.
LEARNING OBJECTIVES:
1. Understand the MECE Principle
2. Improve Analytical Skills
3. Apply MECE Framework
4. Enhance Decision-Making
5. Optimize Resource Allocation
6. Facilitate Strategic Planning
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Next is the Nihon Language Academy in East Delhi, renowned for its comprehensive curriculum and interactive teaching methods. They boast a faculty of experienced educators with a blend of both Indian and Japanese nationals. The academy provides extensive support for JLPT exam preparation along with personalized tutoring sessions if needed. Nihon Language Academy also arranges exchange programs with partner institutes in Japan, which provides students an opportunity to experience Japanese culture and language first-hand.
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2024.06 CPMN Cambridge - Beyond Now-Next-Later.pdf
Slides presented by Phil Hornby, Founder and Director of "for product people", at Cambridge Product Management Network, on Monday 17th June 2024.
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Empathy map
- 1. EMPATHY MAP DRAW OUT USER’S WORDS, ACTIONS, THOUGHTS AND FEELINGS TO FULLY COMPREHEND USER NEEDS 1
- 2. WHENNEEDED RATIONALE EMPATHY MAP Helps synthesize user clues Allows to identify a disconnect between what is said and done Finds intent and drivers behind what users have said and done, to translate into user needs I want to get into the heart and mind of the user I want to articulate what has remained unsaid 2
- 3. ESSENCE POINTERS EMPATHY MAP Draw out user’s words, actions, thoughts and feelings to fully comprehend user needs Create a four quadrant layout: Say, Do, Think, Feel Collect quotes and observations and populate the Say and Do quadrants E.g., Say: “I want to use my iPad in the class room” E.g., Do: kids play out a real-time coordinated defense of their base camp through Playstation internet-enabled headsets Interpret what the user might be thinking or feeling based on what he/she said and did E.g., Think: My school is not cool E.g., Feel: Frustrated and limited Look for and capture the most surprising, contradictory, intriguing user needs E.g. User need: School fully integrated in student’s digital and connected lifestyle Source of Inspiration: IDEO method cards; Stanford d-school 3