Career Success

2. EMOTIONAL INTELLIGENCE AND
WORKPLACE
fayaz7522@gmail.com

3. EMOTIONAL INTELLIGENCE?
What is

4. Emotional intelligence is the ability to identify,
understand, express, and manage the emotions.
Emotional Intelligence is an individuals’ ability to
understanding of his or her own emotions and those
who are around him or her at workplace.

5. Emotional intelligence is further defined as an
ability to recognize the emotions and then utilize
this understanding according to the situation to
manage yourself and relationships with others.
As Aristotle says, “Anybody can become angry –
that is easy, but to be angry with the right person
and to the right degree and at the right time and for
the right purpose, and in the right way – that is not
within everybody’s power and is not easy.”

6. EMOTIONAL INTELLIGENCE?
Why

7. Emotional intelligence plays a significant role at
workplace of the today’s environment. As Goleman
(1995/2021) in his study emphasizes that IQ
(Intelligence Quotient or Intellectual Intelligence)
only contributes 20 percent in the success of people
whereas the rest 80 percent is the contribution of
EQ (Emotional Quotient or Emotional Intelligence).
components of emotional intelligence such as
self-awareness, self-control, self-motivation,
empathy and social skills have strong relationship
with personal development.

8. What Does Dr Daniel
Goleman Say About EQ?
“If your emotional abilities
aren’t in hand, if you don’t
have self-awareness, if you
are not able to manage your
distressing emotions, if you
can’t have empathy and
have effective relationships,
then no matter how smart
you are, you are not going to
get very far.”

9. EMOTIONAL INTELLIGENCE
Domains of

11. Self Awareness
It builds your capacity to
tune into your own
emotions.
It allows you to know what
you are feeling and why,
as well as how those
feelings help or hurt what
you are trying to do.

12. Self Management
It is the ability to control
the problematic emotions
and impulses
A powerful skill to lead
the employees during a
crisis.
This competency keeps
the leaders calm in time
of trial.

13. Social Awareness
This domain of Emotional
Intelligence indicates
accuracy in understanding
and interpreting other
people’s emotions, often
through non-verbal cues.
Socially aware employees
can relate to many different
types of people, listen
attentively and communicate
effectively

14. Relationship Management
It is relating to learn and
effectively use interpersonal
skill set that allows employees
to act in ways that motivate,
inspire and harmonize with
others in order to maintain
important relationships.

15. EMOTIONAL INTELLIGENCE
Developing of

16.  Practice self-awareness
 Acknowledge your weaknesses
 Be conscious of the situations and events
 Pinpoint the root cause of frustration
 During distress, do not brood or panic
 Accept the sudden changes and challenges
 Understand the context of situation and adjust your
strategy
 Prioritize what is most important

17.  Be good listener
 Challenging your prejudices
 Practice putting yourself in other people’s shoes
 See yourself as an agent of positive change
 Take positive and calculated risks
 Stay inspired, motivated and connected

18. EMOTIONAL INTELLIGENCE
Benefits at Workplace

19.  Helps to understand own emotions and others’
 Builds and maintains relations with people around at
work
 Helps in effective team management
 Produces desired and positive results
 Increases success and performance at workplace
 Helps to convince others successfully
 Creates better communication
 Boosts high self confidence level

20. A time to wait and a time to watch,
A time to be aggressive and a time to be passive,
“If only I had a different job … …”
“If only I had finished graduation … …”
A time to be together and a time to be alone,
A time to cry and a time to laugh,
A time to confront and a time to withdraw,
“If only I had been handsome/beautiful …”

21. “If only I had been born rich and famous…”
A time to speak and a time to be silent,
A time to be patient and a time to decide.
“If only I had good contacts…”
“If only I had better friends …”
“If only I had married someone else …”
A time to fight and a time to love,
A time to work and a time to play,

22. REFERENCES
Goleman, D.E. (1995). Emotional intelligence: Why it can matter more than IQ. London:
Bloomsbury Publishing.
Goleman, D. (1998). Working with emotional intelligence. New York: Bantam Books.
Goleman, D. (2020, June 9). CNBC Make it. Retrieved from www.cnbc.com:
https://www.cnbc.com/2020/06/09/harvard-psychology-researcher-biggest-traits-of-
emotional-intelligence-do-you-have-them.html
Gregorio, A. D., Maggioni, I., Mauri, C., & Mazzucchelli, A. (2019). Employability skills for
future marketing professionals. European Management Journal, 37, 251-258.
Mustaffa, S., Nasir, Z., Aziz, R., & Mahmood, M. N. (2013). Emotional intelligence, skills
competency and personal development among counseling teachers. Procedia - Social and
Behavioral Sciences, 93, 2219-2223.
Petrides, K. V., & Furnham, A. (2003). Trait emotional intelligence: Behavioural validation in
two studies of emotion recognition and reactivity to mood induction. European Journal of
Personality, 17(1), 39–57. https://doi.org/10.1002/per.466.
Ramlia, A., Nawawi, R., & Chun, M. P. (2010). Employees’ Perception of Employability
Skills Needed in Todays Workforce among Physiotherapy Graduates. Procedia Social and
Behavioral Sciences, 7(C), 455-463.
Yorke, M. (2006). Employability in higher education: What it is – what it is not. York: Higher
Education Academy.

23. THANK YOU