Emotional Intelligence:“Managing self and others” By Amrita Goswami
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This document summarizes an emotional intelligence session that covered the meaning and components of EI, how it impacts the workplace, and ways to improve it. It defines EI as the ability to recognize one's own and other's feelings and manage emotions. High EI is associated with positive emotions at work, while low EI displays negative emotions. The document provides tips on developing EI skills like identifying emotions, understanding their causes, controlling impulses, and reasoning with emotions.
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Emotional Intelligence:“Managing self and others” By Amrita Goswami
- 1. Friday, 14th June, 2013 Session
- 2. Emotional Intelligence: “Managing self and others”
- 3. Meaning of EI, Emotion & their components Evolution and importance of EI Impact of EI at the workplace High EQ Vs Low EQ Improving & developing emotional intelligence
- 4. Acronyms used IQ – Means Intelligence Quotient EQ – Means Emotional Quotient EI – Means Emotional Intelligence
- 5. Meaning of EI, Emotion & their components Emotional Intelligence (EI) is the capacity for : Recognizing our own feelings Recognizing feelings of others Motivating the self and, Managing emotions in building better relationships.
- 6. Components of Emotional Intelligence
- 7. What are Emotions ? The word emotions come from the Latin word “motere” which means to move. All emotions induce a desire to act.
- 8. A feeling A feeling aanndd iittss ddiissttiinnccttiivvee tthhoouugghhttss Primary emotion Secondary emotion What a person feels at first what a primary emotion leads to insulted, or forced Anger
- 9. psychological and biological states TToo g geett a att e emmoottioionn…….G.Goo D Deeeepp…… Emotions and your body has a vital connection. Beware of Amygdala Hijack!
- 10. All emotions induce a desire to act Rationally Irrationally Hats off ! You managed to pull it off ! Amygdala Hijack! Fight, flight or freeze
- 12. In 1990, Dr. Peter Salovey (Salovey) of Yale University and Dr. John Mayer (Mayer) of the University of New Hampshire coined the phrase “Emotional Intelligence” ..as the ability to reason with emotion. Salovey and Mayer identified 4 abilities and skills required for EI and called them the 4 branches of EI . The Mayer-Salovey-Caruso Emotional Intelligence Test (MSCEIT) was formulated for assessing the EQ.
- 13. In 1995, Daniel Goleman (Goleman), got the concept of Emotional Intelligence receive worldwide attention by publishing the book Emotional Intelligence, Why It Can Matter More Than IQ Goleman’s theory of EI has more applications in the workplace. It helps to develop characteristics that distinguish outstanding performers from others at any level of a job. IQ EQ
- 14. Why is emotional Why is emotional i nintetelllilgigeennccee ( (EEQQ)) s soo i mimppoorrtatannt?t?
- 15. IImmppaacctt ooff EEII AAtt tthhee wwoorrkkppllaaccee :: Positive emotions Negative emotions
- 16. MMaannaagginingg N Neeggaatitvivee E Emmootitoionnss a at tW Woorrkkpplalaccee
- 17. LLOOWW EEQQ VVss HHIIGGHH EEQQ Signs of low EQ
- 18. Signs of high EQ LLOOWW EEQQ VVss HHIIGGHH EEQQ
- 19. LLOOWW EEQQ VVss HHIIGGHH EEQQ There are important lessons to be learnt from the world around us about Emotional intelligence. There are important lessons to be learnt from the world around us about Emotional intelligence. 2 disastrous events at 2 opposite ends of the EI spectrum. 2 disastrous events at 2 opposite ends of the EI spectrum. 1.The Vancouver Riots in 2011 LOW EQ
- 20. 2 disastrous events at 2 opposite ends 2 disastrous events at 2 opposite ends of the EI spectrum. of the EI spectrum. 2. The Japan Disaster : Heavy losses
- 21. 2. The Japan Disaster : How they coped ? HIGH EQ
- 22. Improving & developing emotional intelligence 4 Branches or attributes 5 Key skills for developing EI :
- 23. IdIdeenntitfiyfy Be aware of how you are feeling. Read others accurately. Stay connected with self and others. Understand why you are feeling that way and see if this awareness could be used positively. Your response to the threat. Control impulse. Reason with emotion. I A M
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