WE Europe 2015: Emotional Intelligence - an International Perspective
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The document discusses emotional intelligence from an international perspective. It begins by defining emotional intelligence and its components. It then discusses how emotions can impact work relationships and challenges in international work environments. The rest of the document focuses on strategies for developing emotional intelligence when working internationally, such as preparing for cultural differences, being open-minded, and making an effort to learn about other cultures. The overall message is that emotional intelligence and adapting one's behaviors are important for successfully navigating international business environments and overcoming challenges.
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WE Europe 2015: Emotional Intelligence - an International Perspective
- 1. Emotional Intelligence – an International Perspective Emotional Intelligence - an International Perspective WE15 Conference in Amsterdam Evi Brasch Engineering Specialist FM Global
- 2. Emotional Intelligence – an International Perspective We will be talking about … Emotional Intelligence Definition Survey Emotions at work Cultural Awareness
- 3. Emotional Intelligence – an International Perspective Goals of this session Understand the concept of Emotional Intelligence Learn how to best use emotions at work Learn how to overcome challenges in an international work space
- 4. Emotional Intelligence – an International Perspective Speaker Introduction Chemical/Mechanical Engineering background Started career in Chemical Industry as Project Engineer for Waste Incineration Plants Working for FM Global since 10 years FM Global is one of the leading property insurance companies worldwide. As a Field Engineer within FM Global I evaluate the risk profile of international clients at their locations in Europe and Russia.
- 5. Emotional Intelligence – an International Perspective Why thinking about Emotional Intelligence?
- 6. Emotional Intelligence – an International Perspective Emotions Emotions are present everywhere and every time. Emotions can literally „kill“ a relationship within seconds. Very often it is common practice to hide/strongly control Emotions at the workplace. Emotions are powerful tools and a great source of information. If managed wisely they can be your strongest weapon.
- 7. Emotional Intelligence – an International Perspective Driver behind Emotions Emotions are inherently human because they helped to keep the species alive. Emotions today are often a relic of those ancient times and are triggered 100% unconsciously. Triggers can be for example love, protection, joy, need to survive, praise, need to help, remorse, fear, etc.
- 8. Emotional Intelligence – an International Perspective Driver behind negative emotions at work Uncertainty Dislike Arrogance Fear Other Other: • Stress • Lack of understanding • cultural work ethics • disappointment
- 9. Emotional Intelligence – an International Perspective Emotional Intelligence - Definition Emotional intelligence is defined as the ability to: – Understand and accept one’s own emotions and their drivers. – Manage emotions to make them suitable for the current situation. – Use emotions for self-motivation. – Be empathetic. – Successfully manage relationships.
- 10. Emotional Intelligence – an International Perspective Emotional Intelligence - Definition
- 11. Emotional Intelligence – an International Perspective Emotional Intelligence – Definitionby Laura Belsten Self Other AwarenessManagement SELF AWARENESS Other AWARENESS SELF MANAGEMENT RELATIONSHIP MANAGEMENT
- 12. Emotional Intelligence – an International Perspective Emotional Intelligence – A choiceby Laura Belsten Genetics (fixed at birth) Personality (fixed at age 6-7) Behavior Environment
- 13. Emotional Intelligence – an International Perspective
- 14. Emotional Intelligence – an International Perspective Survey Background 52% 48% Gender of participants Male Female
- 15. Emotional Intelligence – an International Perspective 4% 9% 61% 27% Current professional role Collegians & recent graduates Emerging technical leaders Experienced professional Manager of people Survey Background
- 16. Emotional Intelligence – an International Perspective Survey Background 9% 30% 38% 24% Age Range of participants Less than 30 30-39 40-49 Over 50
- 17. Emotional Intelligence – an International Perspective Survey Results
- 18. Emotional Intelligence – an International Perspective Disagree Do Not Know Agree Strongly Agree Strongly Disagree What do you think? The Intelligence Quotient (IQ) is more important than Emotional Intelligence (EI) to have a successful career.
- 19. Emotional Intelligence – an International Perspective Disagree Do Not Know Agree Strongly Agree Strongly Disagree What do you think? Emotional Intelligence (EI) can be improved and taught.
- 20. Emotional Intelligence – an International Perspective Disagree Do Not Know Agree Strongly Agree Strongly Disagree What do you think? The experience in dealing with others that you have gained in your international work environment would have been beneficial to have earlier in your career.
- 21. Emotional Intelligence – an International Perspective So what is it what experienced people would have wanted to know at the start of their career in regard to Emotional Intelligence? How do they recommend people best use their emotions in the workplace? How to best use emotions at work
- 22. Emotional Intelligence – an International Perspective How to best use emotions at work
- 23. Emotional Intelligence – an International Perspective How to best use emotions at work
- 24. Emotional Intelligence – an International Perspective How to best use emotions at work
- 25. Emotional Intelligence – an International Perspective How to best use emotions at work
- 26. Emotional Intelligence – an International Perspective How to best use emotions at work
- 27. Emotional Intelligence – an International Perspective How to best use emotions at work 1. Show emotions but in an controlled way. Make your choice! 2. Observe, Analyze, Understand, Be emphatic, Adjust 3. Listen & slow down once negative emotions arise 4. Show passion/positive emotions, if you want support for an idea or build up a team 5. Be Authentic
- 28. Emotional Intelligence – an International Perspective International Perspective
- 29. Emotional Intelligence – an International Perspective International Perspective
- 30. Emotional Intelligence – an International Perspective Survey Background Home Country (country that participant was raised in) Germany USA Canada Russia UK Other Brazil Belgium Poland Sweden Asia Mexico Hungary Ireland Romania
- 31. Emotional Intelligence – an International Perspective Survey Background 30% 13%47% 10% Number of countries that participants have worked in 1 - 3 4 - 5 5 or more I have not worked in another country
- 32. Emotional Intelligence – an International Perspective Disagree Do Not Know Agree Strongly Agree Strongly Disagree What do you think? It is important to know how to adjust one’s own behaviors in a new business environment.
- 33. Emotional Intelligence – an International Perspective
- 34. Emotional Intelligence – an International Perspective My first trip to Russia
- 35. Emotional Intelligence – an International Perspective My first trip to Russia
- 36. Emotional Intelligence – an International Perspective My first trip to Russia – Emotional Level +++ - - -
- 37. Emotional Intelligence – an International Perspective What went wrong 1. Cultural differences in communication styles 2. Language barrier 3. Timing of meetings and deadlines 4. Chauvinism, arrogance
- 38. Emotional Intelligence – an International Perspective What can you do?
- 39. Emotional Intelligence – an International Perspective Tip 1
- 40. Emotional Intelligence – an International Perspective Tip 1 - Prepare
- 41. Emotional Intelligence – an International Perspective Tip 1 - Prepare
- 42. Emotional Intelligence – an International Perspective Tip 1 - Prepare Internet: • Common search web-pages such as Google, Wikipedia, About.com, etc. • http://kissbowshakehands.com • http://www.lonelyplanet.com • https://www.countrynavigator.com • http://www.intercultural.org/globesmart.php • www.michelintravel.com
- 43. Emotional Intelligence – an International Perspective Tip 1 - Prepare Books: • “Kiss, Bow or Shake Hands” by Terri Morrison and Wayne A. Conaway, • “Global Dexterity: How to Adapt Your Behavior Across Cultures without Losing Yourself in the Process” by Andy Molinsky, • “The Peter Principle: Why Things Always Go Wrong” by Lawrence J. Peter, • Travel Guides, e.g. Fodor’s Guide Book etc.
- 44. Emotional Intelligence – an International Perspective Tip 2
- 45. Emotional Intelligence – an International Perspective Tip 2 – Be Open
- 46. Emotional Intelligence – an International Perspective Tip 3
- 47. Emotional Intelligence – an International Perspective Tip 3 – Learn
- 48. Emotional Intelligence – an International Perspective Emotions are inherent human. Emotional Intelligence is a CHOICE. Working internationally requires listening and learning skills. Don’t be afraid of mistakes. Use them! Summary
- 49. Emotional Intelligence – an International Perspective Summary
- 50. Emotional Intelligence – an International Perspective Questions Contact address: Evi Brasch | Engineering Specialist FM Insurance Comp. Ltd | Eschersheimer Landstrasse 55 | 60322 Frankfurt, Germany T: +49.(0)69.15406-273 | M: +49.(0)176.15406-273 | F: +49.(0)69.15406-137 | E: evi.brasch@fmglobal.com Welcome to connect via Linkedin