This document discusses emotional intelligence and soft skills. It defines soft skills as personality traits, social skills, communication abilities, and other interpersonal skills that characterize relationships between people, contrasting them with hard skills which are more quantifiable. It notes that 55% of communication is body language and 38% is tone of voice. The document then lists numerous soft skills and discusses five components of emotional intelligence according to Daniel Goleman: self-awareness, self-regulation, social skill, empathy, and motivation. It provides examples of using soft skills and recommends books on emotional intelligence and effectiveness.

1. Emotional Intelligence
Dmitriy Scherbina
Technical Program Manager @ Ring
A-Players Recruiting School 2019

2. Emotional Intelligence
=
Soft Skills

3. Soft Skills vs Hard Skills
Soft skills is the cluster of personality traits, social graces,
communication, language, personal habits, interpersonal skills,
managing people, leadership, etc. that characterize relationships
with other people.
Soft skills contrast to hard skills, which are generally easily
quantifiable and measurable (e.g. software knowledge, basic
plumbing skills) – Wikipedia

4. Communication
Voice/Text Tone Pose/Gestures
7% 55% 38%

5. Soft Skills
Verbal Communication, Body Language, Physical Communication, Writing, Storytelling, Visual Communication,
Humor, Quick-wittedness, Listening, Presentation Skills, Public Speaking, Interviewing, Team Building, Strategic
Planning, Coaching, Mentoring, Delegation, Dispute Resolution, Diplomacy, Giving Feedback, Managing Difficult
Conversations, Decision Making, Performance Management, Supervising, Managing, Manager Management, Talent
Management, Managing Remote Teams, Managing Virtual Teams, Crisis Management, Facilitation, Selling, Inspiring,
Persuasion, Negotiation, Motivating, Collaborating, Networking, Interpersonal Relationships, Dealing with Difficult
People, Conflict Resolution, Personal Branding, Office Politics, Emotional Intelligence, Self Awareness, Emotion
Management, Stress Management, Tolerance of Change and Uncertainty, Taking Criticism, Self Confidence,
Adaptability, Resilience, Assertiveness, Competitiveness, Self Leadership, Self Assessment, Work-Life Balance,
Friendliness, Enthusiasm, Empathy, Problem Solving, Critical Thinking, Innovation, Troubleshooting, Design Sense,
Artistic Sense, Organization, Planning, Scheduling, Time Management, Meeting Management, Technology Savvy,
Technology Trend Awareness, Business Trend Awareness, Research, Business Etiquette, Business Ethics, Diversity
Awareness, Disability Awareness, Intercultural Competence, Training, Train the Trainer, Process Improvement,
Knowledge Management, Writing Reports and Proposals, Customer Service, Entrepreneurial Thinking

6. 5 Soft Skills
by
Daniel Goleman

7. Self-awareness

8. Self-regulation

9. Social Skill

10. Empathy

11. Motivation

12. 7 habits of highly effective people
1. Be Proactive
2. Begin with the End in Mind
3. Put First Things First
4. Think Win-Win
5. Seek First to Understand, Then to be Understood
6. Synergize
7. Sharpen the Saw

13. Real life example #1
Patrick and Bob
(2 approaches)

14. Real life example #2
Dmitriy and Anthony
(2 candidates)

15. Real life example #3
Dmitriy and Carlos
(violation of agreement)

16. Maturity
1. Appropriate self-esteem
2. Internal locus of control
3. Absence of the crown
4. Adaptation

17. What to read?
1. Emotional Intelligence – Daniel Goleman
2. 7 Habits of Highly Effective People – Stephen Covey
3. The Power of Now – Eckhart Tolle
4. Lubov. Sekrety razmorozki – Marina Komissarova
5. http://nautil.us/issue/45/power/against-willpower

18. Thank you!
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