How to Motivate, Manage, and Lead Difficult Employees and BOSSES
The ability to motivate others, resolve conflict, and manage diverse personalities is at the core of a competent and successful leadership. Where there are people, there are bound to be difficulties. With this in mind, leaders who fail to increase ability to manage and lead difficult people will likely struggle or fail. Not only do leaders have to manage their employees, but employees also should implement strategies to effectively manage and lead their bosses. This represents the ideal interdependent relationship where the team respects final decision-making, yet commits to ensuring that there is mutual understanding around workflow and organizational priorities. Great leaders know how to lead and be lead. This seminar will explore ways to manage and lead difficult people with or without positional authority.
Learning outcome: This seminar is designed to support leadership and management in resolving conflict and increasing interpersonal effectiveness
At the end of this session, participants will be able to:
a) Examine common types of difficult people and associated strategies to motivate them
b) Explore the power relationship between boss and subordinate and the “power questions” that improve this relationship dynamic
c) Examine communication techniques to diffuse conflict
d) Explore strategies to motivate and engage ANYONE