EMOTIONAL INTELLIGENCE –POSITIVE CHANGES FOR 2013WIBFI – 24th January 2013
 Clare   Mulligan MSc, B.A.(Psych), FLIA QFA   Organisational Psychologist   24 years working in Financial Services   ...
OVERVIEW What is Emotional Intelligence (EI/EQ)? History of Emotional intelligence Research highlighting organisational...
WHAT IS EMOTIONAL INTELLIGENCE   Emotional intelligence (EI) refers to the ability to    perceive, control and evaluate e...
The driving                                         purpose ofFOUR EI DIMENSIONS                      EI and life in      ...
History of Emotional IntelligenceYear    Author              Key Concept1930s   Edward Thorndike    describes the concept ...
EVIDENCE OF EI – MARSHMALLOW TEST
EVIDENCE OF STUDIES USING EI Study of 44 Fortune 500 companies - salespeople  with high EI produced twice the revenue. T...
LEADERSHIP
CURRENT INTEREST IN EMOTIONALINTELLIGENCE  Positive        Women in                                   Gen Y Psychology    ...
SKILLS FOR MODERN WORKPLACE              Coaching/ Networking                   Team work              mentoring          ...
AN AMYGDALA HIJACK!!   Amygdala – everything    we feel about an    experience is stored here   Amygdala triggers    rel...
 Smart is ability to learn Wisdom – situational Wise people generally share an optimism that lifes  problems can be sol...
FOUR EI DIMENSIONS        Strong, healthy and effective                relationships                 Relationship         ...
Self                           Other              Personal Competence                    Social              Self-Awarenes...
SELF AWARENESS - EMOTIONAL AWARENESSo   Recognition of own emotionso   Recognise effect of emotionso   Ability to use valu...
SELF AWARENESS – ACCURATE SELFASSESSMENTo   A sense of personal strength and limits.o   Clear vision of where to improveo ...
SELF AWARENESS – SELF CONFIDENCEo Courage that comes from certainty about our  capabilities, values, goals and self wortho...
SELF ASSESSMENT                  Development   Average   Strength                  OpportunitySelf AwarenessAccurate SelfA...
BENEFITS OF EMOTIONAL INTELLIGENCE  manage                                    Communicate emotions in       Relieve stress...
LOW EI?
LOW EI Not aware of own value set and passions. May be a workaholic Indecisive May have a difficult time interpreting,...
LOW EI   Attribution theory     behaviour of others - internal attributions, such as      personality traits.     our o...
EI CAN BE DEVELOPED
HOW TO IMPROVE YOUR EMOTIONALINTELLIGENCE
   Take a minute during the day to check in with    yourself       Attune to your feelings       Recognise your emotion...
2. LISTEN AND OBSERVE
3. REFLECT ON EMOTIONAL LEARNING
4. CONTROL YOUR EMOTIONS BY LOOKING AHEAD   “Youranger, depression, spite, or    despair, so seemingly real and    import...
5. CHANGE YOUR MOOD
6. BECOME WISER
7. LISTEN TO YOUR BODY
8. ASK SOMEONE ELSE
9. ONLY FOCUS ON WHAT YOU CAN CONTROL
10. DISCOVER YOUR OWN LEVEL OF    EMOTIONAL INTELLIGENCE
“I have learnt that people will forget what yousaid,people will forget what you did,but people will never forget how you m...
Women in Banking and Finance Presentation on Emotional Intelligence
Women in Banking and Finance Presentation on Emotional Intelligence
Women in Banking and Finance Presentation on Emotional Intelligence
Upcoming SlideShare
Loading in …5
×

Women in Banking and Finance Presentation on Emotional Intelligence

2,493 views

Published on

Published in: Business
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
2,493
On SlideShare
0
From Embeds
0
Number of Embeds
834
Actions
Shares
0
Downloads
52
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

Women in Banking and Finance Presentation on Emotional Intelligence

  1. 1. EMOTIONAL INTELLIGENCE –POSITIVE CHANGES FOR 2013WIBFI – 24th January 2013
  2. 2.  Clare Mulligan MSc, B.A.(Psych), FLIA QFA  Organisational Psychologist  24 years working in Financial Services  Consultant Psychologist for Financial Services sector  Research – Workplace trends, generational diversity, consumer psychology, portfolio careers, ageing workforces, retirement
  3. 3. OVERVIEW What is Emotional Intelligence (EI/EQ)? History of Emotional intelligence Research highlighting organisational benefits Workplace trends Processing information and wisdom Components of Emotional Intelligence Low Emotional Intelligence Practical tips for your improving Emotional Intelligence
  4. 4. WHAT IS EMOTIONAL INTELLIGENCE Emotional intelligence (EI) refers to the ability to perceive, control and evaluate emotions. When applied to the workplace EI involves thinking “intelligently” about our own and others’ emotions and how they influence our thoughts and behaviours at work Positive relationship between emotional intelligence and job performance, satisfaction and well being. Focuses on behaviours, not personality
  5. 5. The driving purpose ofFOUR EI DIMENSIONS EI and life in general Strong, healthy and effective relationships Relationship Management Social Awareness Self Management Self Awareness
  6. 6. History of Emotional IntelligenceYear Author Key Concept1930s Edward Thorndike describes the concept of "social intelligence"1940s David Wechsler affective components of intelligence1950s Abraham Maslow emotional strength Self Actualization1975 Howard Gardner multiple intelligences1985 Wayne Payne introduces the term emotional intelligence1990 Peter Salovey and landmark article, "Emotional John Mayer Intelligence,"1995 Daniel Goleman Emotional Intelligence: Why It Can Matter More Than IQ
  7. 7. EVIDENCE OF EI – MARSHMALLOW TEST
  8. 8. EVIDENCE OF STUDIES USING EI Study of 44 Fortune 500 companies - salespeople with high EI produced twice the revenue. Technical programmers were developing software three times faster than those with lower EI Financial advisers at American Express, after training, improved customer relationships and had higher sales per customer. research in over 200 companies -  Mid level high performers = one third technical skill and cognitive ability. Two thirds is EI  High performing leaders = four-fifths of the difference is due to EI
  9. 9. LEADERSHIP
  10. 10. CURRENT INTEREST IN EMOTIONALINTELLIGENCE Positive Women in Gen Y Psychology Business Careers – Work Life Psychological psychological Integration Contract successes Knowledge Diversity Worker
  11. 11. SKILLS FOR MODERN WORKPLACE Coaching/ Networking Team work mentoring Sales/ Decision Resilience Relationship Making Management Change Stress LeadershipManagement Management
  12. 12. AN AMYGDALA HIJACK!! Amygdala – everything we feel about an experience is stored here Amygdala triggers release of corisol Directs energy from intellect to senses brain rushes blood to muscles needed for fighting or fleeing You are unable to focus your thinking or actions
  13. 13.  Smart is ability to learn Wisdom – situational Wise people generally share an optimism that lifes problems can be solved and experience a certain amount of calm in facing difficult decisions.
  14. 14. FOUR EI DIMENSIONS Strong, healthy and effective relationships Relationship Management Social Awareness Self Management Self Awareness
  15. 15. Self Other Personal Competence Social Self-Awareness Social Awareness •Emotional Self-Awareness •EmpathyRecognition •Accurate Self-Assessment •Service Orientation •Self-Confidence •Organisational Awareness Self-Management Relationship Management •Self-control •Developing others •Trustworthiness •Influence •Conscientiousness •CommunicationRegulation •Adaptability •Conflict management •Achievement drive •Leadership •Initiative (+Innovation) •Change catalyst •Building Bonds •Teamwork & Collaboration
  16. 16. SELF AWARENESS - EMOTIONAL AWARENESSo Recognition of own emotionso Recognise effect of emotionso Ability to use values to guide decision makingo Strong in Emotional Awareness o Know which emotions they are feeling and why o Realise link to emotion and behaviour o Guiding awareness of values and goals and passions
  17. 17. SELF AWARENESS – ACCURATE SELFASSESSMENTo A sense of personal strength and limits.o Clear vision of where to improveo Ability to learn from experienceo Strong in Accurate Self Assessment o Aware of strengths and weaknesses o Reflect and learn from experiences o Open to feedback, learning and self development
  18. 18. SELF AWARENESS – SELF CONFIDENCEo Courage that comes from certainty about our capabilities, values, goals and self wortho Strong in Self Confidence o Self assured o Can voice views that are unpopular o Are decisive o Inspire confidence o Self efficacy – belief in skills
  19. 19. SELF ASSESSMENT Development Average Strength OpportunitySelf AwarenessAccurate SelfAssessmentSelf Confidence What am I passionate about? What am I best at? What do I value?
  20. 20. BENEFITS OF EMOTIONAL INTELLIGENCE manage Communicate emotions in Relieve stress effectivelypositive ways Assist with Greater self Understanding setting own awareness of behaviour goals Develop Become more Bettercognition skills resilient relationships
  21. 21. LOW EI?
  22. 22. LOW EI Not aware of own value set and passions. May be a workaholic Indecisive May have a difficult time interpreting, understanding, and acting on emotions. Often have difficulty expressing their own emotions May experience low self-esteem and poor self- confidence May have difficulty feeling empathy
  23. 23. LOW EI Attribution theory  behaviour of others - internal attributions, such as personality traits.  our own behaviour external attributions, such as situational or environment. Actor/Observer Difference  We see ourselves as being less predictable, whilst others are assumed to be more one-dimensional, with less possible behaviours. Stereotypes
  24. 24. EI CAN BE DEVELOPED
  25. 25. HOW TO IMPROVE YOUR EMOTIONALINTELLIGENCE
  26. 26.  Take a minute during the day to check in with yourself  Attune to your feelings  Recognise your emotion  Assess behaviour  Self honesty  Don’t rationalise
  27. 27. 2. LISTEN AND OBSERVE
  28. 28. 3. REFLECT ON EMOTIONAL LEARNING
  29. 29. 4. CONTROL YOUR EMOTIONS BY LOOKING AHEAD “Youranger, depression, spite, or despair, so seemingly real and important right now; where will they have gone in a month, a week, or even a moment?”
  30. 30. 5. CHANGE YOUR MOOD
  31. 31. 6. BECOME WISER
  32. 32. 7. LISTEN TO YOUR BODY
  33. 33. 8. ASK SOMEONE ELSE
  34. 34. 9. ONLY FOCUS ON WHAT YOU CAN CONTROL
  35. 35. 10. DISCOVER YOUR OWN LEVEL OF EMOTIONAL INTELLIGENCE
  36. 36. “I have learnt that people will forget what yousaid,people will forget what you did,but people will never forget how you madethem feel”Maya Angelou

×