Presentation to Innovation in Development Assessment conference, Sydney 2009

3. e

4. indicators to measure e-Planning readiness

5. Electronic system capacity 1 Data quality 2 e-Service delivery[internal + external] 3 Organisational support 4

7. so why is it so hard to get traction momentum support take-up ?

8. so why is it so hard to get traction momentum support take-up ?

9. what are the drivers? Better performance Reduced costs Improved efficiency Faster responses Better customer service Risk management Compliance Others?

11. Source: ITU

12. “Eighty percent of success is showing up.” Woody Allen

13. ideas examples tips & tools

14. put the citizen at the centre

15. Choose theright services to transformusing ICT How do you currently access our services? Would you use the service differently if it was delivered electronically? What are the benefits of this change for you?

16. Understand the benefits and limitations of channel choices + - = Fast Direct Widespread Capacity Speed Availability Simple, critical applications

17. Pilot

18. collaborate for greater benefits

19. 267 359 41

20. 140,000

21. $243m

22. innovative e x t e n s i o n of existing technologies

24. Extends current online mapping with open source features

25. Smaller Council leveraging existing investment

27. Extends current online mapping with open source features

28. Smaller Council leveraging existing investment

30. Port Stephens Council Process re-design in parallel with ICT upgrade Long-term strategic plan with short term wins End-to-endplanning process review 13 project teams across Council

31. set up benchmarks to measure your success

33. Measured enquiry levels after implementing e-Planning services

35. Extends current online mapping with open source features

36. Smaller Council leveraging existing investment

38. Common form templates using Adobe SmartForm technology

39. Shared service form management platform

41. Explore emerging technologies Web 2.0 Open source

42. http://www.twitterplan.co.uk

43. “Change is inevitable - except from a vending machine.” Robert C Gallagher

44. Ask your citizens what would help them the most (and keep asking)

45. Choose applications and delivery platforms that make sense

46. Pick pilot projects that show quick outcomes

47. Collaborate with other Councils, Agencies and delivery partners

48. Measure your success and tell everyone!

49. Allison Hornery 0409 363 136 @allisonhornery www.horneryplus.net.au ?s