This document discusses digital inclusion and socio-digital inequalities. It defines socio-digital inequalities as systematic differences in opportunities and abilities for individuals from certain groups to translate access, skills, and use of information and communication technologies into tangible outcomes in their everyday lives. The document advocates for designing digital inclusion initiatives and policies around tangible non-digital outcomes, adopting clear target group strategies tailored to individual intersectional needs while considering local cultures, and tackling barriers at organizational, community, and individual levels.

1. Access to Outcomes
Global to Local
Ellen Helsper
London School of Economics and Political Science
@ellenhel
http://www.lse.ac.uk/media@lse/research/DiSTO/Home.aspx
Digital Evolution Conference
21 November 2018

2. Access

3. Skills
Knowledge

4. Outcomes

5. Literacy

6. The use of ICTs in ways that allow
individuals to obtain beneficial and avoid
negative outcomes of digital engagement
across all domains of everyday life now
and in the future
Inclusion

7. Socio-digital inequalities exist if there are
systematic differences in the opportunities and
abilities that individuals from certain groups have to
translate ICT access, skills and use into tangible
outcomes in their everyday lives.
(Helsper, 2018)
Socio-Digital Inequalities
Map of how people used the internet on a recent day, based on the 24 hour relative average utilization of IPv4 addresses observed using ICMP
ping requests collected by the Internet Census in 2012. (Om Malik, Gigaom, 2013)

8. X X X X
https://digitalinclusion.blog.gov.uk/2017/04/20/a-newly-improved-digital-inclusion-evaluation-toolkit/.

9. GOING GLOBAL TO LOCAL

10. Score card design EU

11. Score card design Latin America

12. Sao Paolo http://simet-publico.ceptro.br/mapas7/

15. Lessons learned
≠ Infrastructure policies are not enough
≠ Skills and awareness training is not enough
≠ Content provision is not enough
≠ One size does not fit all…

16. Action points
✓Design accountability around tangible (non-digital) outcomes.
✓Adopt a clear target group strategy. Know your stuff and your
people!
✓Accommodate individual (intersectional) needs while keeping
local cultures in mind.
✓Tackle barriers at the organisational and community as well as
the individual level.