Effective Government-Industry Engagement for Better IT Delivery

1. Advancing Government through Collaboration, Education and Action
Effective Government-Industry
Engagement for Better IT Delivery
ACT-IAC Rocky Mountain Chapter
July 31, 2014
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2. Advancing Government through Collaboration, Education and Action
President’s Management Agenda
• Customer Service
• Streamline transactions.
• Develop standards for high-impact services.
• Utilize technology to improve the customer experience.
• Smarter IT Delivery
Effectiveness
Deliver smarter, better, faster
service to citizens
• Strategic Sourcing
• Shared Services
• Benchmark and Improve Mission-Support Operations
Efficiency
Maximize value of Federal
spending
• Open Data
• Lab-To-Market
Economic Growth
Support innovation, economic
growth, and job creation
• People And Culture
People and Culture
Deploy a world-class workforce
and create a culture of excellence
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3. Advancing Government through Collaboration, Education and Action
Perspectives from OMB
(DDM and Federal CIO)
• Best users of technology are those who view it
strategically
• “Now is the time” – tech opportunities
• Take smart risks
• Obligation to dissent – wisdom at the front lines
• First term CIO priorities
–Right the ship, control spending, discretionary to
strategic, innovation, cybersecurity
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4. The Arc of Federal IT Reform
Contain
Costs
Portfolio-
wide Views
Innovation
Agenda
Smarter IT
Delivery
EFFICIENCY EFFECTIVENESS
• 25 Point Plan to Reform Federal IT
• Data Center Consolidation Initiative
• Cloud-First
• PortfolioStat
• Strategic Sourcing Initiative
• Shared First
• Digital Strategy
• Mobility
• Open Data
• Modular Guidance
• High Impact List
• Delivery Service
• GSA’s “18F”
• Barriers analysis
• New approaches to people

5. Advancing Government through Collaboration, Education and Action
Arc of Federal IT Reform
• From efficiency focus to effectiveness
• High impact list (30-50 across government);
building capability to support
• Building vs. running – different skills/people
• Think about how we support or interact with
small businesses, state/local governments (“one
government”)
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6. Delivering Effective Solutions
Define Your Highest Priority Investments
Understand Your Customer
Apply the Playbook
Designate a Senior Accountable Person
Assess the Health of the Project
Develop the Plan to Address (internal, vendor, 18F)
Execute, learn, modify

7. Advancing Government through Collaboration, Education and Action
More on Effective Solutions
• Playbook
–Echoing ACT-IAC’s “7S for Success” Framework
• People, Procurement, Partners
–Digital Service, GSA 18F
• Shifting from reactive to proactive
• “Dream team” of technologists
–Procurement
• "Tech FAR" with legal precedents
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Bringing to bear the right resources,
creatively and effectively

8. Focus on Customer Satisfaction & Effectiveness
 Prioritization & Impact:
– Scope the universe
– Focus on high impact
– Reset the bar of what’s possible
 Customer Satisfaction:
– Enhance analytical capabilities
– Metrics-based approach to customer satisfaction
 Harmonizing Efficiency and Effectiveness:
– Apply analytics and data that delivered results in efficiency
of IT management to effectiveness of digital services
 Platform Approach:
– Break down prevalent silos
– Look across government to build for common need
– Rapid prototypes
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9. We Can Deliver Effectiveness
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 We’ve come a long way and have
built an incredible foundation
 Now is the time for focused, customer-
centric innovation
 Let’s surprise and delight our customers
 Take smart risks and fail fast, not big

10. Advancing Government through Collaboration, Education and Action
In Short: Critical Factors
• Embracing creativity
• Improving mutual understanding
• Accepting, sharing risks
• Establishing trust
• Acknowledging and mitigating fear
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None of this happens
without timely and effective
industry partnerships

11. Advancing Government through Collaboration, Education and Action
ACT-IAC Role(s) in Smarter IT
• Mythbusters 1.0 (2011)
• Institute for Innovation project for OMB – Transforming the Way
Government Builds Solutions
• “7S for Success” Framework
• Acquisition Excellence
• OFPP Open Dialogue on Improving How to Do Business with the
Federal Government
– Reporting & compliance; procurement rules & practices; small business
participation
• Acquisition Management SIG
• Networks and Telecom SIG – NS2020
• MOC – myths, not busted
• Maturing beyond industry days
– AM SIG, Fellows, ELC
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12. Advancing Government through Collaboration, Education and Action
Your Opportunities
• Join a SIG or a planning committee
• Leverage improving mechanisms for virtual
engagement
• Surface your challenges, contribute your
perspectives
• Share the ground truth
• Exploit your unique geographic critical mass
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13. Advancing Government through Collaboration, Education and Action
2013-2014:
A Program Year in Review
Rick Holgate
ACT President

14. Advancing Government through Collaboration, Education and Action
2014: A Milestone
• 35 Years of ACT
• 25 Years of IAC
• A quarter century of government-industry
collaboration
• Anniversary Event September 17th in DC
–More details to follow

15. Advancing Government through Collaboration, Education and Action
ACT-IAC Strategic Plan:
Four Priorities Across Activities
Planning,
Management &
Delivery
Secure Sharing
& Safeguarding
Innovation &
Digital
Government
Evolving the
Workforce
SIGs &
Working
Groups
Professional
Development
Conferences
& Events
Institute for
Innovation

16. Advancing Government through Collaboration, Education and Action
Accomplishments for the Year
• Institute for Innovation: Transforming the Way Government Builds Solutions
• “7S for Success” Framework and testimony
• Continued engagement on Smarter IT, doing business with government
• Acquisition Excellence, SBC, Excellence.gov
• Shared Services forums
Planning,
Management &
Delivery
• Support to PM ISE
• Standards Based Acquisition
• Standards Coordinating Council
Secure Sharing
& Safeguarding
• Igniting Innovation
• Smart Lean Government
• APIs
• Mobility
Innovation &
Digital
Government
• New Professional Development program: Champions
• Revitalized Academy
• CIO Council Workforce Committee
Evolving the
Workforce

17. Advancing Government through Collaboration, Education and Action
Unity of Purpose: ACT and IAC
• Beyond Priority Areas
• Unity of Executive Committees
–Beginning/ending program year with joint offsites
–Regular joint EC meetings
• Executive Advisory Council
• We maximize our effectiveness with shared
government/industry leadership

18. Advancing Government through Collaboration, Education and Action
Looking Ahead: 2014-2015
• Following through on MOC
• Strengthening Priority Area mechanics and
leadership
• Customer Service cross-agency priority as a
focus
• ELC reimagined (shared solutions, citizen
services)
• Positioning the organization for long-term
success
–Sustained relevance and impact