Lukasz is a 52-year-old unemployed man from Oldham, Greater Manchester who has a registered disability and access to a smartphone but no internet. He wants to build his skills and confidence. The document discusses providing digital skills training to bridge the digital divide, with data showing millions of individuals and small businesses in the UK lack basic digital skills. It proposes an end-to-end trusted training approach using online and face-to-face support personalized to individual needs and abilities.

1. #LBAcademy @LBGDigi @tweetypielondon
INSIGHT TO
ACTION
HELPING EVERYONE FOR THEIR
TOMORROW
Sam McGreevy and Jemma Waters

2. SKILLSET MINDSET SCALE
• 1m data Sample
• 7000 Individuals
• 2000 SMEs &
Charities
• Help Britain Prosper
• Passion for people
• Partnerships
UK representative
28m individuals
13m online customers
But you are a bank?
#LBAcademy

3. 5.9m
11.3m
93k
1.7m
10%
UK adults do not have
Basic Digital Skills
Charities do not have Basi
Digital Skills
UK adults are offline
completely
SMEs do not have Basic
Digital Skills
of workforce don’t have
Basic Digital Skills
Bridging the Digital Divide
#LBAcademy

4. SMILEY CUSTOMERS
BEING HAPPY
Prosperity
for Everyone

5. HELPING EVERYONE FOR THEIR
TOMORROW#LBAcademy

6. 6
End to end
TRUSTED FACES
FACE TO FACE SUPPORT
ONLINE TRAINING AND
NETWORK

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Lukasz
52 years old
Oldham
Greater Manchester
Unemployed
Registered Disability
Access to a smartphone but no internet

8. Lukasz is
referred locally
He wants to
build his skills
and his
confidence

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18. BESPOKE UNDERSTANDING OF USER CAPABILITY
PERSONALISATION
PARTNER CONTENT
INTERESTED?

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Thank you

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Any Questions?