The document discusses initiatives aimed at improving digital inclusion, specifically for low-income and disabled individuals, with notable programs in Leeds and Newcastle. Efforts have included training over 221,900 people to access online health resources and increasing engagement with technology through tablet lending schemes. Future plans encompass expanding training programs and enhancing partnerships to foster digital skills and accessibility.

6. The barriers

7. organise find out
health
entertainment
money
connect
time
society
can’t live without
Benefits of online
£744 av
£516 low income

11. …

15. A world where everyone
can benefit from digital

16. A world where everyone
can benefit from digital

18. A world where everyone
can benefit from digital

19. • Over 387,400 were reached, raising awareness of digital
health resources in two years
• Over 221,900 people were trained to use online health
resources
• 63% of learners reported improving their diet after learning
to access health information online
44% of learners increased the amount of physical activity
they do
• Significant channel shift away from GPs and A&E for
non-urgent medical advice = £6m pa

20. A world where everyone
can benefit from digital

22. A world where everyone
can benefit from digital

24. digitallibrarieshub.ning.com

25. A world where everyone
can benefit from digital

28. PARTNERSHIP

29. PARTNERSHIP

31. PARTNERSHIP
Your default partner for digital
inclusion

35. ●
●
●

38. ●
○
●
○

39. ●
●
●
●

40. ●
○
○
○

41. ●
○
○

42. ●
●
●
●

43. ●
○
○

44. ●
●
●
●

45. ●
●

46. ●
●
○
○
○

47. …
●
●
●
●

50. Connect-Ability
Charlotte Self, Digital Engagement Librarian
Leeds Library and Information Service

51. • We were awarded £10,000 to support 200 learners.
• Engage housebound and disabled people in Leeds with ICT.
• Buy tablets with 3G/4G connectivity and use these to provide training and
support for people with disabilities, their carers, volunteers and staff from
other organisations that work with people with disabilities.
• Introduce a lending scheme to enable our target audience to borrow the
tablets to use outside of the supported sessions.

52. • We approached Library At Home Service users and their
volunteers for the loaning scheme. Staff and volunteers
delivered learning sessions.
• We worked with different groups of people with disabilities
across Leeds to deliver group sessions e.g. Paperworks,
Health for All, DREAM.
• Started off using Learn My Way but switched to different
approach following feedback from learners.

53. …

54. Molly
• Molly is 90 years old and lives alone in Bramley since her husband died.
• Only this year her health has meant she’s unable to walk the mile uphill to
Bramley library.
• She learnt how to use a laptop several years ago but hardly used it.

55. Molly
• She quickly took to the iPad and used it for reading eBooks, playing
solitaire, searching the internet and watching iPlayer.
• Her favourite thing was using FaceTime to speak to her granddaughter in
Australia.

56. Learning and outcomes
• Challenging delivery model.
• Further strengthened our relationship with Tinder Foundation.
• Other library authorities interested in the project.
• Raised our profile within the council.

57. What next?
• 100% Digital Leeds.
• Wider tablet lending scheme.
• Age UK Leeds Digital Angels project.
• Google Digital Garage project - BIPC.

58. Thank you!
charlotte.self@leeds.gov.uk
0113 378 7083

62. •
•
•
•
•

63. •
•
•
•

64. •
•
•
•

65. •
–
–
•
–
–
•
–
–

66. •
•
•

68. Get Online Newcastle

69. Our Journey
▪ In the beginning
▪ Where we are now
▪ Future plans

70. In the beginning…….
Broadband Installation/ WiFi
access for Newcastle Tenants
In 2015 Newcastle City Council (NCC) and Your Homes
Newcastle (YHN) worked together to install broadband
to tenants living in YHN managed properties.

71. In the beginning…….
Free WiFi, Go Digital, is now accessible in the
communal areas of
✓ All Sheltered & Supported Living
Accommodation
✓ Tower Blocks
✓ Community Venues
(Libraries, Community Centres
& the City Centre)

72. In the beginning…….
Tenant Engagement Activities
▪ Recruitment of Digital Champions
▪ World War ll Online Quiz Parties
▪ Pop Music Online Quiz Parties
▪ One to One or Group training offers
Total number of tenants introduced to WiFi = 340

73. In the beginning…….
Working in Partnership
Funding from the Tinder Foundation was secured by Newcastle
City Library to support the delivery of free basic computer
training to Newcastle City residents.
The computer training was offered to YHN tenants to help them
use their free WiFi in a broader context.

74. Where we are now …….
Working in Partnership
▪ The basic training was delivered at Newcastle City Library and became so popular
with customers that it was made accessible to all residents of Newcastle, customers
are also referred from agencies such as Places for People, Remploy, Igneous and
JCP+.
▪ The course is delivered over 2 sessions every Thursday morning with the support of
Digital Champion volunteers.
165 residents have completed the Learn My Way, Online Basic course.
David Atkinson, Get Online Champion Colin Morgan, Customer

75. Where we are now …….
✓ Current Digital Champions – 14 (all tenants)
✓ Number of hours given by Digital Champions since May 2015 - 1,439
✓ Number of people engaged through all activities – 900
✓ Number of organisations interested in training their staff/volunteers to
become get Online Champions – 15

76. In the future …….
Needs identified
✓ Internet Taster sessions
✓ Learn My Way, Online Basics courses
✓ New - Universal Jobsmatch introduction
and online job searching courses (4 week offer)
✓ New - Get Online Champion Training
✓ Techy Tea Parties
These courses are now available for customers to book online and have been scheduled
to run from October 2016 until March 2017.

77. If you want to know more about
Digital Inclusion activities in Newcastle
email us at
Getonline@newcastle.gov.uk

81. Carnegie UK Trust
Libraries and Digital

82. The Trust
82

83. Public libraries
83

88. Digital
Inclusion
Leadership
Cooperation
Have a plan
Focus on
personal
hooks
Tackle
multiple
barriers
Involve
people
Make it fun

90. Track
record
Safe
space
Technology
gateway
Community
base
Networked
Personal
hooks and
making it fun
Partners

91. 91
Resources
Need to change
for the final fifth
Finding the right
partners
Local variation or a
national approach
Reaching out

92. Where next?

93. Jenny Peachey email: jennyp@carnegieuk.org
@JennyP_Carnegie

95. Welcome
Learn My Way 4
Demo and Q&A

96. What’s new?
Design
and
Styling
Moved to
a new
course
engine
Moved to a
new learning
platform
Device
neutral
Simplified
navigation
Improved
course
structure

97. Learn My Way is great and we want to make it even
better!
Learning:
Learning content has
not been changed
dramatically to
ensure it does not
disrupt 2016/17
delivery
Development:
Agile development
process (short
sprints)
User tested
throughout
Design:
Simple, clean &
modern
Accessible

98. Questions so far……..
Will the handbooks be
updated to match the
new look site?
Are the tasters and
resources still going
to be available e.g.
stickman?
Is there an audio function?
Certificates?
Bookmarking?
Are the literacy and
numeracy initial
assessments still
going to be
available?

99. Let’s take a look…….

100. Data Collection
● Learner Management will be created and accessed in the same way:
○ All FDI course completions will be captured automatically
○ CaptureIT will be available to add skills development manually
○ ULN will be created/retrieved at registration
● Future developments:
○ CaptureIT will become more flexible so it will be easier to log digital skills learning for an
individual (currently by project) along with other support provided e.g. access to HMRC
services, online health information.
○ A very short learner confidence survey will be made available to all learners to allow us to find
out their response shortly after they’ve completed learning - this will allow us to manage
individual course impact.

101. It’s just the beginning so what next………...
● New courses
● Improvements to existing courses
● Learner Management
● Help others section - new courses and
resources for UK online centre partners
● And more……..

102. Thank you
Contact us at
lmw-feedback@tinderfoundation.org