Douglas Jackson case study for the role of a Customer Experience Manager with a Water utility retailer. Douglas Jackson recruitment consultants and executive search firm, helping Utility leaders and HR Directors improve the success and retention of their new hires, saving you time and money.
Douglas Jackson case study for the role of a Customer Experience Manager with a Water utility retailer. Douglas Jackson recruitment consultants and executive search firm, helping Utility leaders and HR Directors improve the success and retention of their new hires, saving you time and money.
With Shale Gas Emergence, Time To Up Our Game, and Fast! by olufola wusuOlufola Wusu
Gas Contracts are not different from “novels” in the sense that they tell a story about the agreement that the private parties entered into with an energy company within the ambits of applicable laws. The regulatory framework for the use of natural gas is probably still evolving so model contracts might lie somewhere in the future.
Alice Milligan, Chief Customer-Experience Officer of Citi Cards at Citi, firmly believes that what businesses really need in order to thrive is loyalty. From her tenure leading customer-experience strategy at companies like Coach, American Express and AT&T, Milligan has witnessed firsthand how loyalty—from both employees and customers—can make or break a business.
Alice recently answered questions about business loyalty in Connect: Professional Women's Network. Here's some of her most popular advice.
Connect: Professional Women’s Network is online community with more than 420,000 members that discusses issues relevant to women and their success. The free LinkedIn group powered by Citi also features videos interviews with influential businesswomen, live Q&As with experts and slideshows with career advice. To learn more and join the conversation in the largest women's group on LinkedIn, visit http://www.linkedin.com/womenconnect.
1. Eliseo Garcia
12223 Canyon Ridge
San Antonio, TX 78227
210-739-9134
Eg1307@txstate.edu
EXECUTIVE SUMMARY
Upon obtaining my bachelor’s degree in Criminal Justice, along with my background in customer service I am excited to
further my work experience. I am interested in obtaining a more permanent position with your company. I seek a
position that will allow me to utilize my current skills to gain experience and bring your organization enthusiasm,
dedication, responsibility and excellent work ethic.
CORE ATTRIBUTES
Communication Skills: Communication is what connects people.I have learned to listen actively and express my ideas
effectively not just to benefit my work but also to build trusting relationships.
Outstanding Integrity: I know how to maintain confidentiality and adhere to organizational policies and procedures in
order to meet my own commitments.
Attention to Detail: I am methodical and organized in my work, and while I recognize the importance of understanding
the ultimate goal, I focus on accuracy and thoroughness in each step.
Continuous Initiative: I recognize that I have a responsibility to make things happen instead of simply meeting
requirements. I generate ideas for improvement and take advantage of opportunities presented to me.
Unquestionable Reliability:I plan before I act, and this helps me to recognize what is important and what is not
important as I put my plan into effect. It also helps me focus on my priorities and commitments.
EXPERIENCE
H-E-B Grocery (Cashier) 2011
Responsible for providing customer service, maintaining a healthy work environment and build cliental. Critical Skills
employed: Sales, Advertising, communication, time management and being able to work under pressure
Home Depot 2012 (cashier, Receiving specialist)
Responsible for great customer service, heavy lifting, and driving forklift truck around the store unloading merchandise. Sta rted out as
cashier then got promoted to receiving.
Apple Sales 2013 (call center)
Developed great customer service skills over the phone,became a great sales leader selling Apple insurance to any customer with apple
products.Responsible for troubleshooting devices overthe phone.
Boys & Girls Club 2013-2014 (Youth)
Working with kids and teenagers helping them succeed in and out of the classroom. I would pick up kids, tutor them, and put on activities
for them to help them become more active. Taught them different lessons such as how to be a positive influence within their c ommunity.
ORGANIZATIONAL EXPERIENCE (Fraternity)
Sigma Lambda Beta
A member since Fall of 2013 to present
Asst.Membership educator2014
Fundraising specialist 2014
Event coordinator Fall 2014
EDUCATION
B.S. of Applied arts in Criminal Justice from Texas State University, expected graduation date
May 2015
EXCELLENT REFERENCES
Available upon request (personal, professional, academic)