Elizabeth Hines has over 30 years of experience developing and managing client-focused work groups and processes at Amway Corporation. She is skilled at assessing needs, building collaboration, and making strategic decisions to resolve issues. As Training Coordinator, she managed the sourcing of new training materials and books for Amway's Latin American clients. In other roles, she implemented processes to standardize and oversee business support materials globally, reducing legal risks while strengthening Amway's reputation.

1. ELIZABETH HINES
Grand Rapids, MI 49525
elhines1958@att.net 616.443.0958 https://www.linkedin.com/in/beth-hines-1b431225
LEADER OF WORK GROUPS AND PROCESSES
Develop, Implement and Manage Client Focused Work Groups and Unique Processes
A trusted and valued leader skilled at developing and implements high profile processes with significant
strategic impact. Approachable style, excellent listening skills, and ability to relate well with concerns/issues.
Innate ability to quickly assess needs, diffuse escalated issues and follow through to resolution.
High degree of integrity with ability to handle all levels of sensitive information. Self-starting mentor/coach
skilled at setting priorities and balancing daily workload. Expert at leveraging interpersonal communication
skills to build collaboration across organization lines. Adaptable multi-tasker known for ability to make sound
strategic decisions in high-pressure situations.
SKILLS: STRATEGIC THINKING/PLANNING│CLIENT FOCUSED│LISTENING SKILLS
INTEGRITY│COLLABORATOR│NEGOTIATOR
PROFESSIONAL EXPERIENCE
Amway Corporation, Ada, Michigan
Training Coordinator – Client Sourced Training Martials and Books – 2009 to 2014
Support the goals/objectives of the Training Division of all Latin America’s 12 countries, by formulating and
implementing strategies so Client sourced content and third party add value to client’s success and Corporate
initiatives. While balancing factors and adjusting processes/procedures to meet the needs of the Clients and
the Enterprise.
 Managed process for sourcing client materials to ensure there were at least 25 new training items each
quarter available use in local Training Libraries.
 Worked with 3rd
party book vendor to guarantee Clients had at the minimum of one new book available
each month in the Training Library.
 Key contact and liaison between corporate/affiliate/regional staff, Client Leaders and Client key-staff for
all issues/concerns/questions involving client sources materials and books
 Key contributor to the successful launch of client sourced materials and 3rd
party books in the Amway
Training Library. Latin America is the only Amway affiliate to implement client sourced materials and 3rd
party books that are sold by Amway.
 Directed a 4 person work group who handled content review of client sourced materials for Training
Library. Work group reviewed roughly 15 – 20 client sourced items each month.
Amway Corporation, Ada, Michigan
Latin America Transformation Team – Special Assignment - 2008 to 2009
Part of an elite team selected by Amway Executives to transform Amway Latin American business through the
implementation of specific strategic initiatives focused on increasing business and improving reputation.
Responsible for developing and implementing, at the ground floor level, all processes and procedures to
handle client sourced materials and 3rd
party books to improve reputation and reduce risk. Out comes
included:
 Developed and implemented Amway Training Policy which severs as the governing document for all
training curriculum. Policy focuses on practices to improve reputation and reduce risk.
 Designed and implemented processes and procedures for client sourced materials and 3rd
party books -
all processes and procedures followed the training curriculum and policy which was in place to improve
reputation and reduce risk.
 Managed organizing all aspects of an 8 country, 10 city Latin America tour to meet with clients to
introduce the detailed training strategy. Meetings were attended by over 3,500 clients.

2. ELIZABETH HINES elhines1958@att.net PAGE TWO
Amway Corporation
Global Business Support Materials Consultant - 2008
Selected to standardize and implement the Business Support Materials processes and procedures globally,
starting with Amway Europe. Goal and objective of position was to positively impacts and strengthens
Amway Corporation’s reputation and reduce risk on a Global basis. This is done by standardizing processes
globally and assisting affiliates with implementation, execution and maintenance of the process. Outcomes
included:
 Created training for European staff on the content review process with specific focus on consistency of
review. Training was attended by 40 people including Amway staff and Client’s key-staff.
 Training instilled client trust and belief in the processes and procedures used which was a critical
component to gain client involvement – 30 major clients in Europe completed the initial process.
 Final authority on all aspects of the European project. Referenced by European Sr Leadership to other
Amway Leaders as the authority on all aspects of the Business Support Materials processes and
procedures.
Amway Corporation
Global Business Support Materials Manager – 2001 - 2008
Primarily goal and objective was to ensure Client produced support materials did not harm the reputation or
create a risk for Amway. Processes and procedures were developed, implemented and managed to reduce
potential legal and regulatory risk caused by the use of unauthorized materials. Outcomes included:
 Managed 5-7 person work group who oversaw the day-to-day application of the Business Support
Materials processes and procedures for Client Leaders. Staff each on average handle about 75-100
support materials each year.
 Implemented staff training to assist with negotiating issues with clients on content, being a more effective
team and utilizing/understanding individual strengths. Trainings included “Leadership Challenge”,
“Negotiating Tough Issues”, and “Now Discover your Strengths” – training had a positive impact as client
relationships improved.
 Collaborated with North American Corporate Executives, Client Leaders and their representatives on
strategic direction and planning of BSM processes and procedures. A collaborative outcome was the
execution of the Professional Development Accreditation Program which gave Client groups who
completed the program “a seal of approval" for their support materials.
 Focus of position was 85% North American Clients as the process was more advanced in this affiliate.
ADDITIONAL RELEVANT EXPERIENCE
Rules Administration Supervisor– Amway Corporation - (1996 - 2000)
Customer Service Supervisor – Amway Corporation – (1995 – 1990)
Paralegal – Distributor Services – Amway Corporation – (1990 – 1986)
Rules Administrator – Amway Corporation – (1986 – 1984)
General Correspondent - Sales – Amway Corporation – (1984 – 1982)
Departmental Secretary – Sales – Amway Corporation – (1982 – 1980)
Order Operator – Amway Corporation – (1979 – 1978)
EDUCATION
Davenport University, Grand Rapids, Michigan – Associates Degree