Melissa Hudon has over 15 years of experience in business analysis, project management, training, and customer service. She led a complex training project during an 18-month software conversion impacting a 225+ employee organization. As a manager, she developed a training department, increasing training hours and attendance. Hudon also excelled in customer service roles, resolving issues and maintaining high performance. She is skilled in process improvement, critical thinking, and adapting instruction to different learning styles.