Business Analyst with 5+ years’ experience in performing a combination of Financial, Inventory, and Performance Audits and analysis. 3+ years Human Resource Management experience. 4+ years’ office management experience, forecasting, interpreting and analyzing business data, and financial data. 5+ years of experience in customer service, and 4+ years of Operations Management experience.
Business Analyst with 5+ years’ experience in performing a combination of Financial, Inventory, and Performance Audits and analysis. 3+ years Human Resource Management experience. 4+ years’ office management experience, forecasting, interpreting and analyzing business data, and financial data. 5+ years of experience in customer service, and 4+ years of Operations Management experience.
No matter the size of the organization, effective brand management provides the critical link
between ambitious business goals, employee behaviors, marketing communications and the
ability to deliver exceptional experiences.
The 30-60-90 day plan for your interview successIta John
This plan can help you to achieve the 4 main missions of any interviews, viz, it shows that you understand the job; that you can do the job; that you'll do the job; that you won't pose a risk to the hiring manager's own continued employment (since he will be the one responsible for hiring you)
No matter the size of the organization, effective brand management provides the critical link
between ambitious business goals, employee behaviors, marketing communications and the
ability to deliver exceptional experiences.
The 30-60-90 day plan for your interview successIta John
This plan can help you to achieve the 4 main missions of any interviews, viz, it shows that you understand the job; that you can do the job; that you'll do the job; that you won't pose a risk to the hiring manager's own continued employment (since he will be the one responsible for hiring you)
Seeking to leverage experience to support an organization focusing on social and community sustainability, circular economies in design, food, deconstruction and more.
"Big Picture Thinker and Talented to driven the Bottom - Line"Venkatesh Varaganti
This person has responsibility for developing and ensuring the execution of the operational/business strategy for a line of businesses as assigned. The incumbent will partner with business line manger(s) and design short, medium and long-term operational improvements. The focus of this strategy will be Process improvements, improvements, productivity improvements, cost structure reduction and accelerating off -shoring activities, will need to be able to manage the complexity of delivering business improvements whilst simultaneously developing strategic solutions for the future an eye for detail, as well as the ability to think about the bigger picture. Who can solve complex problems and can manage priorities, issues and decisions, whilst engaging with stakeholders and Strategic Vision, Decision Making, Influence/Negotiation. Able to persuade and influence others at all levels in the organization, including the CEO.
We (Analyst’s) Come work for a small team with an entrepreneurial spirit that also gets to collaborate with the rest of Cap Mark’s Operations Strategy experts as well as Company’s largest clients. We like to think of ourselves as a start-up in a stable company. It’s a perfect mix that offers us the opportunity to make a meaningful mark on a growing team, work on exciting client engagements, and have big career opportunities.
We’ll help craft strategies, develop deliverables, and present to leadership teams. Whether it’s designing a new organizational structure, developing a change management strategy to support a business transformation, analyzing an all\-employee culture survey and mapping an organization’s DNA, creating fair compensation plans that drive employee engagement, or evaluating executive operations plans for compliance, we’ll have the opportunity to contribute and make an impact from day 1.
Our newest analyst’s must be able to think fast, but thoughtfully communicate—on paper and in person. We must be able to take information and data—both qualitative and quantitative—from multiple sources and tell a story with it. We should be comfortable and confident performing statistical, financial, and economic analysis. We love to solve ambiguous problems that we may never have faced before. Effectively managing our time is a necessity for success on our team where we’ll support multiple clients at once. Ideally, we’ve demonstrated our interest in business strategy related to people and process efficiency, organizational structure and development, workplace tools and technology, leadership development, change management, and HR. It’s a bonus for us if are already familiar with how organizations work, the impact that an engaged workforce has on overall business success, and the importance of effective HR processes and technology.
"Big Picture Thinker and Talented to driven the Bottom - Line"
Pam Barnes Resume
1. Pamela D. Barnes
barnesparty@comcast.net · 412-979-2260
LinkedIn: www.linkedin.com/in/pam-barnes
PROFILE
Leverages over 25 yearsof winningperformancesto shapehigh-performing teams based on laser focus to hiring exceptional talent that
driveresultsto achievebusinessgrowth. Boldleadership through taking calculated riskshasallowed thecreationof a brand of fearlessness
to addressbusinessopportunities. Engagementresultsthatsetthebar for others to aspirehavedefined theteams led. Leadership with a
core value that aligns to integrity is everything. Understands the change roadmap to seamlessly invoke organizational direction.
Business Leadership-
Creates and articulates a vision
and inspire others to action
Strategy and Planning Answers the question "Wherewe aregoing?"
Results Accountability Focuses on ensuring objectives attained
FinancialManagement
Applies understanding of financiallevers toachieve business
results
People Leadership-
Drives a performance-based
culture that engages associates to
achieve excellence
Impactful
Communication
Flexes communication methods toengagewith people
Building Talent Deliberately builds capability for shortand long term
Relationship Building
Develops internaland externalrelationships required for
success
Market Leadership-
Leverages changes in the external
world to drive business growth
Client Focus Explicitly factors client perspective indecisionmaking
Outside-inPerspective Understands and acts on trends intheexternalenvironment
Bias for Growth Takes boldaction tostrengthenbusiness results
PROFESSIONAL EXPERIENCE
AUTOMATIC DATA PROCESSING, INC
Employer service that offers Payroll, HR Management Software and Human Capital Management Services for businesses of all sizes
Director of Data Services – Pittsburgh, PA 2016-present
Provide global, strategic leadership and daily operational guidance to an organization that includes operations in U.S., India, and
Philippines. This includes 40 leaders and associates stateside and 100+ leaders and associates abroad.
Executes on a workforce management strategy to optimize all levels of associate skills and talents in a position where 38%
of staff are new hires.
o Providedirection and support of a trainingplan that render productivenew hires within 4-week trainingplan vs 12
weeks.
o Engaged a specialized data extraction team to overcome associate skill level that allows for easier throughput of
business. Met expected success metrics that contributed to over $28M in revenue within 1st quarter.
Leading in a matrix organization has provided the need to be nimble, knowledgeable, and aligned to the partners
supported. Created a strategic alignment with field leaders to better execute on expectations to support internal and
external clients with service excellence.
o An alignmentof connectedness has provided a better clientexperience by takingaccountability with intact project
team members. Net Promoter Score increased by 9 points year over year.
Delivered on the strategic rollout and change in process of an Early Data Gathering Event that provides quicker starts,
improved quality to our clients, and improved associate experience by invoking a process that lessens internal rework.
o This strategy rendered:
Turned new sales into revenue by increased weeks to start by 2.5 weeks on average
Improved Net Promoter Score by 28 points with EDGE process vs non-EDGE accounts
2. p. 2 of 3 barnesparty@comcast.net PAMELA D. BARNES
PROFESSIONAL EXPERIENCE (cont.)
Sr. Implementation Manager 2013-2016
Through this deliberate lattice move, engaged in direct accountability to the effective day-to-day management of the
Implementation Organization. Ensured that designated products were implemented in a manner consistent with the framework of
expected solution delivery that contributed to a successful overall client and associate experience. Ensured goals were met and
resources were shared dynamically to meet internal and external business demands.
Worked directly with large, geographically dispersed Sales Teams, department/team leaders and clients on escalated
situations that required management level involvement, including issue resolution. Continually cultivated, developed, and
maintained positive business relationships with the Sales organization at all levels.
o Received national recognition for delivery of serviceexcellence/ support to Sales alignmentbased on nomination from
aligned Sales Vice President and leadership team
As Net Promoter Champion, held peers and associates accountable to standards of Service Excellence to improve NPS
results YOY for our Center.
Led, inspired,and ensured appropriateassociateownership and accountability in a geographically-dispersed virtual matrix-
managed organization. Established and attained clearly defined team and individual goals and objectives.
o Awarded my 5th President’s Club Award for stellar performance against my peers. Goals achieved are as follows:
126% of start plan, best result against my peers. Weeks to start provided a stellar 3.3 improvement.
Vice President of Implementation 2008-2013
Led, developed, and aligned a team of Sr. Managers and expert Project Managers who were accountable for executing the expected
Project Management methodology for all assigned projects spanning multiple products and business units. Collaborated and
consulted with client and project teams that managed the project scope and overall client experience during all phases of the
implementation. Area of responsibility spanned the entire northeast new customer base with responsibility to implement starts
over $30 million in revenue.
Took on stretchassignments greatlyoutside of my current role as a deliberate action for professional development and growth.
o Led a Resource Management Communitythat executed/delivered on an off-shore strategy to improve productivity by 50%
o Served as the NPS Champion;createdanenvironment to allow boldthinking to improve the client experience while managing
through a product-challengedstate. Recognized for meaningful actions to improve future state of the client experience.
o As a leader onthe Major Account CommunicationTeamwhichcreatedthe communications onbehalfof our President, I led a
team that created the topics and delivery of Global Town Hall delivered by President
Identifiedanassociate engagement opportunityand executedon a plan that included action oriented items identified by the field.
o IncreasedAssociate Engagement scores by 15% that elevated team to the 75th percentile of extraordinary engagement.
Director of Implementation – Pittsburgh, PA 2005-2008
Financial Service Manager – Pittsburgh, PA 2000-2005
Implementation Support Specialist – Pittsburgh, PA 1998-2000
Key Account Manager – Pittsburgh, PA 1987-1998
Education Professional Training and Development
Leadership Excellence Program
Extraordinary Leadership (Leaders of Leaders)
Women in Leadership Inaugural Program
Other Professional Development Courses
Bradford Business School
Communicating with Confidence, Clarity, and Credibility Influencing with Impact and Integrity
Leadership Presence The Keys to Leading and Managing Change
Understanding Financial w/Relationship with Wall Street Talent Development Courses
The 5 Patterns ofExtraordinary Careers Crucial Conversions
Career Anchors/Myers Briggs Situational Management
Executive and Peer Coaching Performance Management Series