This document discusses SAP Fieldglass, a software solution for services procurement and external workforce management. It outlines the benefits of increased visibility, efficiency, quality, cost control and compliance. It also discusses how the composition of the workforce has shifted to include more non-employees. The solution aims to help customers actively manage their entire workforce and address challenges around procurement categories. Case studies demonstrate cost savings and other benefits achieved by customers using the SAP Fieldglass platform.

1. Elevate Your Services Procurement Practices and
External Workforce Management with SAP Fieldglass
Andy Wright, Vice President Solutions, SAP Fieldglass / March 16, 2016
Public

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Important information
This information reflects the status of SAP Ariba solution planning as of March 2016.
All such information is the Confidential Information of SAP Ariba (per the contract
between our companies), and must not be further disclosed, as stated in the
confidentiality clause of that contract. This presentation contains only intended
guidance and is not binding upon SAP Ariba to any particular course of business,
product strategy, and/or development. Its content is subject to change without
notice. SAP Ariba assumes no responsibility for errors or omissions in this
document. SAP Ariba shall have no liability for damages of any kind including
without limitation direct, special, indirect, or consequential damages that may result
from the use of these materials.

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Agenda
SAP Fieldglass overview
Business problem we solve
Procurement practices review
Enterprise integration
Questions

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Benefits to customers
V I S I B I L I T Y E F F I C I E N C Y Q U A L I T Y
C O S TC O M P L I A N C E

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Fundamental shift in composition of the workforce
Full-time Employees Non-employees
30-50% of total workforce is comprised
of non-employees
SOW,
Consulting,
Freelancers,
1099
Outsourced
Services &
BPO
Temporary/Agency
Workers

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Key factors driving our solution
Open Platform
Integrations. Global. Infrastructure.
Peak Program
Performance
Continous focus on
improving the program.
Enterprise Coverage
All services spend
categories.
All non-employee workers. Ux

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2010: the changing landscape
Clerical & Industrial
(e.g., Manpower; Kelly Services)
G A P
T E M P O R A R Y L A B O R S T A T E M E N T O F W O R K C O N S U L T I N G
PRICE
L A B O R T Y P E
Professional & IT Temps
(e.g. Kforce; CDI; Spherion )
Project Work
(e.g., Infosys; IBM; HP)
Operational Consulting
(e.g., Deloitte)
Strategy Consulting
(e.g., McKinsey)
ComplexSimple
Low
High

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Today’s challenge: active management across the evolving landscape
Staff Augmentation
S t a f f A u g m e n t a t i o n S t a t e m e n t s o f W o r k C a p i t a l P r o j e c t s
PRICE
S E R V I C E T Y P E
Professional/IT
Project Work
BPO
Strategic Consulting
ComplexSimple
Low
High O u t l i n e A g r e e m e n t s
Operational Consulting
Outsourcing Agreements
Services Agreements
Partnership Agreements
ERP/System Implementers
Construction

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Evaluating procurement categories
Category Sub-Category
Resources to be
tracked or
ONB/OFB
Preferred Vendors
enforced
Collaborative &
tactical sourcing
Chain of Custody
important
Facilities Management Building Operations
Hospitality Services
FM - Security Services
Information Systems Outsourced Infrastructure Services
IT Services, Direct
General Business Services Conference/External Speakers
GBS – Translation Services
Research Primary Market Research/Analytics
R&D Regulatory Services
Engineering & Construction L1 Capital Projects
Project Control
Professional Services Consulting, IT Strategy
Financial Services FS – Tax/Financial Services BPO
Human Resources Talent/Learning
YES MAYBE NO

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Typical program value curve
PROGRAMVALUE
T I M E
Launch
Acceleration
Stabilization
Sustained value
Plateauing value
Diminishing value

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Experience supporting high-performing programs
6,00
9,00
Program Efficiency
ProgramEffectiveness
low medium high
lowmediumhigh
Identify
characteristics of
successful
programs

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Customer successes: company in the financial services sector
with TARP process and the SAP
Fieldglass platform is fully certified
as secure and compliant
in cost savings, attributable to
visibility, competitive bidding and
rate card creation
$100M+
FULL
COMPLIANCE
provided by integration with
e-commerce transaction system
SINGLE SOURCE
OF ENTRY
of the company’s workers and a
consolidated view of the entire
population for upper management
CONTROLLED
MANAGEMENT
gain visibility and governance
improvements
I.T. OFFSHORE
INITIATIVES
in various markets by monitoring
key metrics throughout workflows
ASSESS TURNOVER
& TRENDS

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in cost savings, due to competitively
bidding SOWs and identifying
commoditized SOWs
$33M+
achieved by tracking SOW revisions,
enforcing approvals and limits, and
avoidance savings
SOFT SAVINGS
of Fieldglass data to internal business
intelligence tool for reporting
SECURE TRANSFER
Rate reporting for all managers to
better manage costs
REPORTING
Customer successes: company in the technology sector

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SAP business networks: simplify business collaboration
Services Procurement & Labor Indirect & Direct Supply Chain Travel & Expenses
Simplify
Multi-Enterprise
Integration
Gain Commerce
Insights
Automate Business
Collaboration
Innovate Across
Value Chain

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Typical process flow: services
Create
SOW Bid
Review
SOW Bid
Manage
onboarding
Accept SOW
Mark work as
complete
Procure Engage & Pay
Contractmgr.
PMO/
Approver
SuppliersWorker
Submit
responses
Evaluate
responses &
award
Create SOW
Negotiate
SOW
Export
invoices to
A/P
Approve
SOW
Submit time &
expense
Multi-Bid SOW Statement of Work
Approve
completed
transactions

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