SAP Fieldglass solutions enable customers to gain visibility and control of external labor and project-based services, including statements of work (SOW) – often a very vast network of service providers, independent contractors, and additional flexible talent pools. Attendees of this session will walk away with a greater understanding of the SAP Fieldglass Vendor Management System and the business challenges it solves for large, multinational enterprises.

1. Mikael Lindmark, Senior Vice President, SAP Fieldglass (SAP), EMEA
Elevate Your Services Procurement Practices and External
Workforce Management with SAP Fieldglass Solutions
Public

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Important information
This information reflects the status of SAP Ariba solution planning as of June 2016. All such
information is the confidential information (per the contract between our companies), and must not
be further disclosed, as stated in the confidentiality clause of that contract. This presentation
contains only intended guidance and is not binding upon SAP or SAP Ariba to any particular
course of business, product strategy, and/or development. Its content is subject to change without
notice. SAP and SAP Ariba assume no responsibility for errors or omissions in this document. SAP
and SAP Ariba shall have no liability for damages of any kind including without limitation direct,
special, indirect, or consequential damages that may result from the use of these materials.

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Agenda
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SAP Fieldglass Solutions Overview
Business Problems We Solve
Procurement Practices Review
Enterprise Integration
Questions

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Benefits to customers
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Compliance Cost Visibility
Efficiency Quality
Public

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Fundamental shift in workforce composition
Full-time
employees
Non-employees
30% to 50% of the total workforce
is comprised of non-employees

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Key factors driving our solution
Open platform
Integrations. Global. Infrastructure.
Peak program performance
Continous focus on improving
the program
Enterprise coverage
All services spend categories
All non-employee workers
Ux

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2010: The changing landscape
Temporary labor Statements of work
Price
Labor type
Complex
Simple
Low
High
Consulting
Clerical and industrial
(such as Manpower, Kelly Services)
G A P
Professional and IT temps
(such as Kforce, CDI, Spherion)
Project work
(such as Infosys, IBM, HP)
Operational consulting
(such as Deloitte)
Strategy consulting
(such as McKinsey)

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Today’s challenge: Active management across the evolving landscape
Staff augmentation
Staff augmentation Statements of work Capital projects
Price
Service type
Professional and IT
Project work
Business process outsourcing (BPO)
Strategic consulting
Complex
Simple
Low
High
Outline agreements
Operational consulting
Outsourcing agreements
Services agreements
Partnership agreements
ERP and system implementers
Construction

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Evaluating procurement categories
Category Subcategory
Resources to be
tracked or
ONB/OFB
Preferred vendors
enforced
Collaborative and
tactical sourcing
Chain of custody
important
Facilities management (FM) Building operations
Hospitality services
FM – security services
Information systems Outsourced infrastructure services
IT services, direct
General business services (GBS) Conference and external speakers
GBS – translation services
Research Primary market research and analytics
R&D regulatory services
Engineering and construction L1 capital projects
Project control
Professional services Consulting, IT strategy
Financial services FS – tax and financial services BPO
Human resources Talent and learning
Yes Maybe No

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Typical program value curve
Launch
Acceleration
Stabilization
Sustained value
Plateauing value
Diminishing value
Time
Programvalue

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Experience supporting high-performing programs
6,00
9,00
Program efficiency
Programeffectiveness
Low Medium High
LowMediumHigh
Identify characteristics of
successful programs

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Customer successes: Company in the financial services sector
with the Troubled Asset
Relief Program (TARP)
process, and SAP Fieldglass
solutions are fully certified as
secure and compliant
Full
compliance
of the company’s workers
and a consolidated view of
the entire population for
upper management
Controlled
management
provided by integration
with e-commerce
transaction system
Single source
of entry
gain visibility and
governance
improvements
IT offshore
initiatives
in cost savings, attributable
to visibility, competitive
bidding, and rate-card
creation
>$100M
in various markets by
monitoring key metrics
throughout workflows
Assess turnover
and trends
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in cost savings, due to competitively
bidding statements of work (SOWs)
and identifying commoditized SOWs
achieved by tracking SOW revisions,
enforcing approvals and limits, and
through avoidance savings
Of data from SAP Fieldglass solutions
to an internal business intelligence
tool for reporting
rate reporting for all managers to
better manage costs
Customer successes: Company in the technology sector
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>$33M Soft savings
ReportingSecure transfer

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SAP business networks: Simplify business collaboration
Services procurement
and labor
Indirect and direct
supply chain
Travel and
expenses
Simplify
multi-enterprise
integration
Gain commerce
insights
Automate business
collaboration
Innovate across
the value chain

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Typical process flow: Services
Create
SOW bid
Review
SOW bid
Manage
onboarding
Accept SOW
Mark work as
complete
Procure Engage and pay
Submit
responses
Evaluate
responses
and award
Create SOW
Negotiate
SOW
Export
invoices to
A/P
Approve
SOW
Submit time
and expense
Multibid SOW Statement of work
Approve
completed
transactions
Contract manager
PMO or approver
Suppliers
Worker

16. Thank you