The document discusses the increasing reliance on external talent within organizations, highlighting the challenges and benefits associated with managing a multi-channel workforce, which includes independent contractors and service providers. SAP Fieldglass offers solutions to streamline the management of this external workforce, improving visibility, compliance, and operational efficiency while also helping organizations achieve significant cost savings. Case studies illustrate successful implementations, showcasing the effectiveness of SAP Fieldglass in enhancing business outcomes across various industries.

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Transforming the Way Work Gets Done.

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Did you know that up to 50% of an organization’s
workforce spend is on non-employees?
EMPLOYEES EXTERNAL TALENT
The biggest change in the way work gets done today is this shift in the workforce.
Think about who you engage that is not on your payroll—independent contractors, consultants,
freelancers and services providers such as consulting firms, marketing agencies and facilities
management companies.
We call this the multi-channel workforce and it is transforming the way work gets done.

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External talent is a key lever in an organization’s
ability to be agile and competitive in a fast-paced
digital world.
Companies benefit from an on-demand workforce.
They can scale up and down to meet demand,
reduce recruiting and overhead costs, and minimize
layoffs.
In order to complete work more effectively and
efficiently, and source needed skills, companies are
relying on a network of external talent suppliers and
services providers to augment their traditional in-
house workforce.

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With technology, resources can be sourced anywhere.
External talent could be anywhere in this global economy.
CRAFT WORKER
MANUFACTURING | CHICAGO
TECHNICAL PROJECT DIRECTOR
ENGINEERING | MONTREAL
ASSEMBLY WORKER
LIGHT INDUSTRIAL | MEXICALI
EVENTS SPECIALIST
MARKETING | SÃO PAULO
DIGITAL AGENCY
MARKETING | CAPE TOWN
GRAPHIC DESIGNER
MARKETING | CANBERRA
LAB ANALYST
RESEARCH | LYON
LAW FIRM
LEGAL | EUROPE & LATAM
NURSE
MEDICAL | SCOTTSDALE
CONTRACTS MANAGER
SUPPLY CHAIN | INCHEON
IT CONSULTING FIRM
IT | GLOBAL
APPLICATION DEVELOPER
IT | BANGALORE
Yet, managing a distributed and often
virtual external workforce of
individuals and services providers
brings unique challenges such as
compliance with local regulatory
requirements, labor laws and
handling different currencies—in
addition to visibility to who has
access to your systems and facilities.

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What are they
doing?
Who is working
for you?
How much are
you paying
them?
Where are they
located?
What facilities &
systems are they
accessing?
Consider all of the people who do work for your organization that are not on your payroll—from
the temporary admin assistant to an IT consulting firm. That’s a lot of people and services
providers.
What they have in common is that they are outside of your traditional HR systems and
governance processes so they are more challenging to source, manage and pay.
How much do you know about your external workforce?

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We help our customers accelerate business
outcomes by better managing their external
workforce.
This is where SAP Fieldglass comes in.

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• Simplify engagement of external talent, where and when you need it
• Gain visibility & control of the external workforce – who, where,
cost, performance
• Reduce costs and control spend
• Streamline & automate processes to improve operational efficiency
• Ensure compliance with licenses, insurance, health/life & safety
• Match & approve invoices against complex contracts in real time
• Analyze supplier spend & performance to compare prices,
renegotiate contracts & perform audits
We provide External Workforce Management
solutions that enable you to:

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We helped a leading global technology
company drive value with services
procurement.
Our customer
• External workers: 75,000
• Statement of work (SOW) spend: $1.5 billion
• External worker spend: $65 million
Their objectives
• Deliver an end-to-end business process for external workers
• Mitigate risk by ensuring compliance to regulations, classification, tenure
and other requirements
• Provide visibility into their external workers and services data
Results
• A formal process, singular platform and published external workforce
policy, including a tenure policy to address compliance
• Savings of more than $33 million and soft savings via proper controls
• Proper system and building access, improved security

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We helped one of the world’s largest
financial services institutions with an
enterprise-wide external workforce program
that delivered significant results.
Our customer
• Complex program with more than $2 billion in spend and three managed
service providers
• Lack of visibility, high costs and risks related to security and compliance,
due to disparate processes
• Large, growing statement of work (SOW) initiative with more than 13,000
resources globally
Results
• Cost savings of more than $100 million
• Improved visibility and governance
• Increased compliance & risk mitigation; fully compliant with TARP
• Significant efficiency gains via numerous back-office integrations

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We co-innovated with an international
railway, driving productivity and efficiency
gains.
Our customer
• Engaged 6,000 construction vendors with project and maintenance work to
keep its 20,000 rail assets open
Pain points
• Complex crew-based work with 100+ crew-members; workers get paid
differently based on role, task, area
• Location of work performed down to the mile marker drives cost allocation
and proper tax calculations
• Highly complex contracts with significant & tedious invoice reconciliation
• No visibility to productivity and costs across vendors; overpayment issues
Results
• Co-innovated to develop new comprehensive crew billing functionality
• Simplified, efficient process and lighter workload
• New visibility into completed work, accurate invoices and improved payment
cycle times
• Control of total spend; better contract management

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BANKING
SAP Fieldglass helps customers achieve benefits across
all industries
• Engage virtual IT talent
• Better manage risk, compliance and
governance around highly sensitive
financial data
• Improve visibility to talent
• Manage mobile crews, complex contracts,
health/life & safety compliance
• Address multiple tax jurisdictions
• Source new digital skills
• Manage services providers with complex
contracts
• Manage activity- or crew-based work
• Transition alumni to contractors
• Manage health/life & safety compliance
• Simplify bidding and subcontractor
management
• Manage craft labor
• Maximize contract profitability
• Manage health/life & safety compliance
• Respond quickly to production spikes or
outages
• Manage craft labor
• Manage complex contracts
• Manage health/life & safety compliance
RAIL MANUFACTURING
UTILITIES CONSTRUCTION

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Industry-leading platform
Our robust, cloud-based solution is configured
for speed and agility, and has world-class
security and compliance management
capabilities.
Easy integrations
Our open platform is flexible and designed to
integrate with any third-party solution or self-
developed tool. Our out-of-the box integrations
help you get up & running faster.
Why partner with SAP Fieldglass?
Global, yet local
SAP Fieldglass has the largest footprint in the
industry. We understand local issues labor
laws, regulations, candidate privacy, rate
requirements and taxation.
Innovation partner
From our machine learning-based solutions,
such as SAP Fieldglass Live Insights, to our
digital providers, we continuously innovate to
help our customers improve their programs.
Technology R&D is a priority
We are part of the fabric of the technology
ecosystem, as is our parent company who
created a category more than 40 years ago
and has been a market leader ever since.
Our customers stick with us
We have a 99% customer retention rate,
earned by continuing to provide an industry-
leading solution, high-touch account services,
and a path to the future.

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Learn more about harnessing the multi-channel
workforce in a new world of work.
Forrester Wave™:
Services Procurement
Read why Forrester Research
positioned SAP Fieldglass as a
leader among services
procurement providers.
Read Report
SAP Fieldglass
Services Procurement
See how our solution streamlines
and manages the full services
procurement lifecycle.
Watch Video
SAP Fieldglass External
Workforce Management
Learn how SAP Fieldglass enables
organizations to find, engage and
manage all types of external talent.
Watch Video

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