This document provides information on reference, passive voice, and process writing. It defines reference pronouns and gives examples of different types of pronoun reference, including subjective, objective, possessive, demonstrative, and relative pronouns. It also discusses how to avoid vague pronoun reference and how pronouns must agree in person and number. The document then explains passive voice and how it differs from active voice. It provides guidelines for when to use passive and active voice. Finally, it outlines the key components of organizing a process paragraph, including a topic sentence, steps in chronological order using transitions, and a concluding sentence.