Effects of Servant Leader Behaviors on Organizational Citizenship Behaviors for the Individual (OCB-I) in the Nigeria’s Utility Industry Using Partial Least Squares (PLS)

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2nd International Conference on Economics, Finance and Management Outlooks 20-21 December, 2014 Pearl International Hotel, Kuala Lumpur, Malaysia

Education

Abstract of Economics, Finance and Management Outlooks, 2014, Vol.2
DOI: 10.18488/journal.1003/2014.2/1003.2
2nd
International Conference on Economics, Finance
and Management Outlooks
20-21 December, 2014
Pearl International Hotel, Kuala Lumpur, Malaysia
Conference Website: www.pakrdw.com
51
Paper ID: 221/14/2
nd
ICEFMO
Effects of Servant Leader Behaviors on Organizational
Citizenship Behaviors for the Individual (OCB-I) in the
Nigeria’s Utility Industry Using Partial Least Squares (PLS)
Abdu Ja’afaru Bambale1
--- Faridahwati Mohd Shamsudin2
--- Chandrakatan a/l
Subramaniam3
1
Department of Business Administration and Entrepreneurship, Bayero University, Kano, Nigeria
2,3
School of Business Management, University Utara Malaysia (UUM)
Abstract
This study examines the effects servant leader behaviors on employee organizational
citizenship behaviors for the individual (OCB-I) among low and middle level employees
of utility sector organizations in Nigeria. Specifically, this study examined the role of
five servant leader behaviors - emotional healing, creating value for the community,
conceptual skills, helping subordinates grow and succeed and putting subordinates
first - on one major forms of employee citizenship behaviors - organizational citizenship
behaviors that benefit the individual (OCB-I), A sample of 325 employees was used for
empirical testing, and Partial Least Squares Method (PLS) algorithm and bootstrap
techniques were used to test the hypothesized relationships. The results provided
support for most of the hypothesized relationships except two. Specifically, emotional
healing, conceptual skills, helping subordinates grow and succeed, putting
subordinates first, are significantly and positively related to both OCB-I. However,
creating value for the community is significantly but negatively related to OCB-I.
Therefore, significant positive effects of emotional healing, conceptual skills, helping
subordinates grow and succeed, and putting subordinates first suggest that the servant
leader constructs are important in motivating followers’ OCB-I in organizations.
Enhanced performance of OCB-I can improve the overall effective function of
organizations. Contributions, limitations, and implications are discussed.
Keywords: Citizenship behaviors, Servant leadership, Emotional healing, Conceptual skills, Helping
subordinates grow and succeed, Community service, Putting subordinates first.

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