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• Essential Managerial Communication Skills
Effective Listening Skills:
Hearing VS Listening
Hearing:
If you are not deaf, then you hear. It is simply the act of perceiving
sound by the ear. If you are not hearing-impaired, hearing simply
happens.
Listening:
It includes paying real attention and focusing with the intention of
understanding and responding appropriately. Listening requires
concentration so that your brain processes meaning from words and
sentences. Listening leads to learning.
Stages of listening process:
1. Hearing
2. Focusing on the message
3. Analysing and evaluating
Indira School of Business Studies PGDM
Managerial Communication
Essential Managerial Communication Skills
Effective Listening Skills:
4 Ineffective Listening Styles:
1. The missing in action listener
2. The distracted listener
3. Selective listener
4. Continuous listener
Effective Listening Skills:
4 Effective Listening Styles:
1. Critical listening
2. Emphatic listening
3. Deep listening
4. Informational listener
Presented By:
• Abhijit. A. Vibhute
Thank You

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Effective and Ineffective Listening Skills

  • 1. • Essential Managerial Communication Skills Effective Listening Skills: Hearing VS Listening Hearing: If you are not deaf, then you hear. It is simply the act of perceiving sound by the ear. If you are not hearing-impaired, hearing simply happens. Listening: It includes paying real attention and focusing with the intention of understanding and responding appropriately. Listening requires concentration so that your brain processes meaning from words and sentences. Listening leads to learning. Stages of listening process: 1. Hearing 2. Focusing on the message 3. Analysing and evaluating Indira School of Business Studies PGDM Managerial Communication
  • 2. Essential Managerial Communication Skills Effective Listening Skills: 4 Ineffective Listening Styles: 1. The missing in action listener 2. The distracted listener 3. Selective listener 4. Continuous listener Effective Listening Skills: 4 Effective Listening Styles: 1. Critical listening 2. Emphatic listening 3. Deep listening 4. Informational listener Presented By: • Abhijit. A. Vibhute Thank You