This document discusses effective communication using emotional quotient (EQ). It defines EQ as the ability to perceive, understand and manage emotions. EQ has two components - personal competencies like self-awareness and self-regulation, and social competencies like social awareness and social skills. Ten tips are provided for communicating effectively using EQ, such as smiling, focusing on the listener's interests, welcoming criticism, and listening with both mind and heart. EQ is described as knowing one's own and others' feelings to get from negative to positive emotions and maximize long-term happiness.

1. Effectively Communicate using Emotional Quotient

2. Table of Content
Introduction to Emotional Quotient
Introduction to communication
10 Tips to communicate Effectively using EQ
Value Added
Questions & Answers

5. Introduction to Emotional Quotient (EQ)
Daniel Goleman identify (EQ) IN 1998 as:
The learned ability to perceive, understand and express
our feelings accurately and to control our emotions
so that they work for us, not against us.

6. Emotional Quotient Components
Personal Competencies Social Competencies
1-Self Awareness 1-Social Awareness
Emotional Awareness Empathy
Accurate Self Assessment Service Orientation
Self-Confidence Developing Others
2-Self Regulation Leveraging Diversity
Self Control Political Awareness
Trust Worthiness 2- Social Skills
Conscientiousness Influence
Adaptability Communication
innovativeness Leadership Skills
3- Self Motivation Change Catalyst
Achievement Drive Conflict Management
Commitment Building Bonds
Initiative Collaboration&Cooperation
optimisim Team Capabilities

7. The Meaning of Communication
• A process by which information
is exchanged between
individuals through a common
system of symbols, signs or
behavior.
• Communication is a two-way
process which involves:
1) Listening to others (Receiving)
messages
2) Expressing (Sending)

9. To Communicate Effectively Using EQ

10. 1-Smile when you communicate

11. 2-Give Your Listeners Sincere
Appreciation

12. 3-Talk in Terms of Your Listener’s Interests

13. 4-Welcome Criticism

14. 5-Play yourself Down – Not
Up..

15. 6-Say “We” Not “I”…

16. 7-Don’t Talk in woody, scowling face and upbraiding Voice

17. 8- Don’t force them to Accept your
point of view

18. 9- Stop trying to be perfect in everything towards Others
70% 100%

19. 10- Listen Carefully by
your mind and deeply
by your heart

20. Win As much as you Can
AX Both teams win 3 points.
AY Red Team loses 6 points; Blue Team wins 6 points.
BX Red Team wins 6 points; Blue Team loses 6 points
BY Both teams lose 3 points
Choice Cumulative Point
Round Minutes/ Points (AB) (XY) (AB)
Red Blue Red (XY)
Team Team Team Blue Team
1
1 Minute/5 Points
2
3 2 Minutes/10 points
4 2 minutes /20 points
Copy Rights@Mohammed Abbas,2011

21. Eq is about:
1. Knowing how you and others feel and
what to do about it
2. Knowing what feels good and what
feels bad and how to get from bad to
good
3. Possessing emotional awareness,
sensitivity and the management skills
that will help us in our life.
4. To maximise our long-term happiness
and survival

23. Let’s connect
m.abbas.79@hotmail.com
twitter.com/mabbas79
eg.linkedin.com/Mohammed Abbas
+201005561414