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This document provides guidance on effective communication. It defines effective communication as the transmission of content that is received and understood as intended. It discusses why effective communication is important for teams to build trust, respect, learning, and accomplish goals. The document then provides steps and examples for communicating effectively, including knowing your audience and message, preparing carefully, and using the appropriate method like face-to-face meetings, email, or teleconferencing. Specific tips are given for preparing for and conducting meetings and writing effective emails. Golden rules emphasize listening actively, being concise, and using respectful language.
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3) Effective note-taking involves preparing in advance, focusing on key ideas and details during listening, and reviewing and expanding on notes after to improve comprehension and memory. Taking clear, organized notes in a reduced format aids the listening and learning process.
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The study of the past; the long-term lens; changes and continuities.
Definition
The study of the past of higher education.
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Past present and future
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2
Periodisations
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Here are the meanings of the gestures in Set 2:
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- 1. EFFECTIVE COMMUNICATION Designed by: Franck Ngahane
- 2. Why effective communication? QUESTION! How do you define “effective communication”?
- 3. Effective Communication Communication is a two-way process between a sender of information and a receiver of information Communication is composed of different methods: words, voice, tone and non-verbal
- 4. Why effective communication? QUESTION! “Why do you think it is important for a team to communicate effectively?”
- 5. Effective Communication in a team Communicating effectively helps group members build trust and respect, develop learning and accomplish goals
- 6. Why effective communication? “transmitted content is received and understood by someone in the way that it is intended”
- 7. How to communicate effectively? Step 1: Know clearly WHAT you want to communicate Step 2: Know WHO to communicate with in particular situation Step 3: Prepare carefully Step 4: Use communication method effectively
- 8. Let’s make an example!
- 9. Face-to-face(meeting) Emailing Teleconference (Skype) ETC…. How many communication methods we use ?
- 10. Face-to-face (meeting) Preparation Assign meeting objectives and agenda Write down/prepare any materials that you might need to provide to the listener
- 11. Face-to-face (meeting) During Listen actively! (listening is not only for getting information but also to defining the things that the speaker might not understand) Take-note and SUM UP in bullet points.
- 12. EMAILING It is more complicated that you thought!!!
- 13. EMAILING – Common mistakes “no subject”/irrelevant subject emails or multiple emails of same content & subjects Too wordy Use upper case or lower case only, no punctuation sign Neglect the layout (excess or lack of them) Use inappropriate language (too formal or too casual, language of command)
- 14. EMAILING – Before we click send
- 15. EMAILING – THE LAYOUT • Action summary: one sentence that summarizes the key point, specific action and key point of the email. • Body: . Make it bullet point! (refer to the attachment the recipient need to review) . Emphasize key point . (define attached files if needed) • Closing: . State the next course of action . Thanks and greetings . For urgent reply, use more urgent languages!
- 16. SOME GOLDEN RULES! LISTEN ACTIVELY! BE CONCISE, go STRAIGHT TO THE POINT Avoid using: You have to.., this is your fault, I don’t know.., I have no idea, I will do it later, you don’t have to do it now Be discipline! You need to.., I will answer you as soon as I get the exact information, Thank you!, I think it’d be better if we/you.., I really appreciate, we need you to follow the deadlines, any question? You got my point?
- 17. TO REMEMBER……. PALABRA 7% EMOCIÓN 38% LENGUAJE CORPORAL55%EMOTION SPEAKING BODY LANGUAGE
- 18. THANK YOU