This document discusses technical writing and best practices for writing knowledge base articles. It defines technical writing as communicating specialized topics or instructions regardless of technical nature. The goals of technical writing are to convey complex information clearly and effectively. When writing knowledge base articles, it is important to structure the article, use clear and concise language with fewer words, and include pictures to illustrate steps. Writers should avoid assuming knowledge, using jargon, or underestimating readers, and instead fully explain each step and clarify any technical terms.