This document discusses how information and communications technology (ICT) can act as a change agent for higher education. It outlines how the role of universities is changing to focus on developing 21st century skills in students. ICT is driving a paradigm shift from an instructional model to a learning model that is more student-centered. While ICT has potential benefits, its effective use requires organizational changes, faculty training, and addressing issues around access and infrastructure. Overall ICT provides opportunities to make higher education more accessible, efficient and relevant if institutions are willing to embrace the changes needed.