This document evaluates the CSC230 course at Manchester Community College, focusing on its effectiveness in preparing students for further studies and career advancement in web development. It utilizes a mixed-methods approach, collecting quantitative and qualitative data from multiple student cohorts and external evaluations to assess student outcomes and course design. Findings reveal both strengths and areas for improvement in the course content, structure, and delivery, including suggestions for lengthening the course duration and enhancing learning materials.

1. Program Evaluation Final Project
CSC230 Database for Web Applications
EDLD 808 Program Evaluation and Human Resources
Final Project
Paul Gruhn, Ed.D. Student – University of Bridgeport, Bridgeport, CT

2. Acknowledgements
To all the people who helped me ‘do my homework’ – Thank you.
 Dr. Linda Paslov, for the class learning experience and final project
assignment with the flexibility to apply this to my context and
academic/professional goals.
 My EDLD 808 fellow students, it’s been a fun class.
 Prof. Richard Gnall, for allowing me to use my actual CSC230 class for this
project.
 Tim Boto, for doing an honest professional level evaluation of the CSC230
course design.
 Mostly, to all the past CSC230 students who participated in providing honest
feedback and continue to challenge me to be the best teacher I can be.
2

3. Disclaimer
Paul Gruhn, the author of this document, is a doctoral student in Educational
Leadership Doctoral program at the University of Bridgeport in Bridgeport,
Connecticut.
This paper is in partial fulfillment of the EDLD808 Program Evaluation course
he is took in the spring 2016 semester. Paul is also an Adjunct Professor at
Manchester Community College (MCC), Manchester, Connecticut.
The program being evaluated by Paul is a course he has taught for the past
three years in his role as adjunct professor at MCC. While the data,
research, and evaluation are as accurate as possible; this paper is to be
viewed as a student work, and due to limited timeframe should be
considered incomplete and stills a work in progress.
The University of Bridgeport, or Manchester Community College does not
endorse this document.
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4. Definitions
 Blackboard – Refers to an online learning management system (LMS) provided by
www.blackboard.com, this is the LMS, which Manchester Community College currently uses.
 Creditability – Judgments of quality to determine the level of truth (Patton, 2002).
 Internal Validity – To show the results achieve were due to the implemented program, and that
other factors did not impact the final outcomes (Posavac, 2015).
 Mixed-Methods Research – Research which includes both statistical quantitative and thematic
qualitative data, as well as, incorporating both quantitative and qualitative methodologies in
gathering and analyzing the data (Teddlie & Tashakkori, 2009).
 Outcomes – The realized results/outputs achieved because of the implementation of the program
being evaluated (Posavac, 2015).
 Program Evaluation – “Is a collection of methods, skills, and sensitivities necessary to determine
whether a human service is needed and likely to be used, whether the service is sufficiently
intensive to meet the unmet needs identified, and whether the service is offered as planned, and
whether the service actually does help people in need at a reasonable cost without unacceptable
side effects” (Posavac, 2015)
 Qualitative data – The use of words, narrative, and story to measure results in research and
evaluation.
 Quantitative data – The use of numbers to measure results in research and evaluation.
 Structured Query Language (SQL) – Is the ANSI (American National Standards Institute) computer
language to communicate with a database, it is the standard for most relational database
management systems.
 Triangulation – The use of multiple sources, and methodologies to create coherent justification of
the presented research themes and results (Creswell, 2014).
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5. Evaluation Summary
5
Manchester Community College

6. Program Description: Academic Setting
6
Manchester Community College, located in Manchester, Connecticut, was founded in 1963
and serves over 15,000 students a year. MCC offers associate degrees in over 40
disciplines, in both arts and sciences, as well as various certificate programs.
The evaluated program, “CSC230 Database for Web Applications” (CSC230) course, in this
document is one of the required three credit courses in the web certificate program
offered by MCC.
More information about MCC can be found on their website,
http://catalog.mcc.commnet.edu/index.php?catoid=6 .

7. Program Description: Target Population
7
The target population for both the web certificate and CSC230 course are people desiring
to obtain the needed web development skills in order to increase their technical skill set
for self and career advancement in their current job, or to enter into a new career in the
web technology field.
“Positions for web developers are expected to increase by about 38 percent through 2016
because of the increasing necessity for the internet and internet applications … Web
designers typically have a background in computer languages in addition to an
understanding of computers, computer programming and computer development … “

8. Program Description: Context
8
The online course CSC230 – Database Concepts with Web Applications, is a component of
the larger academic offerings provided by Manchester Community College (MCC) listed in
the figure below.
CSC230 is a required course for the following program offerings at MCC:
• Prerequisite for CST258 Internet Programming course. (Appendix C)
• Web Certificate Approval Form (Appendix B), Requirements Form (Appendix D)
• Computer Programming Technology A.S. Degree (See Appendix E)
• Computer Programming Technology Certificate (See Appendix F)

9. Evaluation Questions: Student Outcomes
9
1. Did CSC230 adequately prepare students to take the CST 258 Internet Programming
course?
2. Did students earn the MCC offered Web Certificate?
3. Did students earn the MCC offered Computer Programming Technology A.S. degree?
4. Did students earn the MCC offered Computer Programming Technology certificate?
5. Did students skill growth in using SQL related database software?
6. Did students advance in their current job settings?
7. Did students acquire a new job because of the CSC230 course?

10. Evaluation Questions: Course Evaluation
10
1. Is the online mode of education effective for the CSC230 course?
2. Is the current course design effective in presenting the information that facilitates
student learning and success?
3. What are the strengths of the current CSC230 online course?
4. What are the weaknesses of the current CSC230 online course?
5. What are the attitudes and responses to this 3 credit, 15 week, delivered in an
accelerated 8-week time frame?

11. Evaluation Design
11
A Mixed-Methods Methodology
· Program Records
· External Expert Evaluation
· Quantitative: Survey to Past Students
· Qualitative: A Case Study, Semi-Structure Interview with Past
Student
· Self-Report: Professor Narrative
Evaluation
Design
Methodology
Components
Multiple Data Sources: Three different participant groups.
· Students from the Spring 2014 semester
· Students from the Spring 2015 semester
· Students from the Spring 2016 semester
Multi
Group
Evaluation
Multiple Data Types:
· Quantitative
· Qualitative:
· Narrative
· Self-report
Evaluation
Design
Data Types
Components

12. Evaluation Design
12
Overall Approach
In order to ensure evaluation and overall research credibility, as well as, internal validity, a
mixed methods approach was seen as the best methodological choice for this evaluation. As shown
in the figure above, triangulation was achieved by the implementation of multiple methodologies,
multiple data types, and multiple program participant groups evaluated.

13. Evaluation Design
13
Program Records: The first leg of this evaluation was the use of various program records consisting of; student
evaluations, student grades, emails from the students, and academic graduation records.
External Expert Evaluation: The second leg of this evaluation was the use of an external subject matter expert.
Tim Boto (name used with permission) is the Assistant Director of Educational Technology & Distance Learning at
MCC.
Quantitative: Survey to Past Students: The third leg of this evaluation is a quantitative survey sent to 77 past
CSC230 students, of which 12 percent did respond. This survey was also used to solicit potential focus group
members. Due to limited time and response, a focus group session was not held.
Qualitative: A Case Study, Semi-Structure Interview with Past Student: In lieu of a planned focus group session,
a past student provided an insightful, qualitative semi-structured interview provided a case study narrative of her
experiences and journey in both CS230 and the web certificate program.
Qualitative: Student responses to a quick email request: A question was asked in an email sent by the professor
to students who had already taken CSC230, and were taking CST258 at the time. “Are you graduating, and what are
your plans?”
Self-Report: Professor Narrative: As already stated, I am both the evaluator and the professor of the CSC230
course. Self-report narratives can offer threat to internal validity to any study. However, at the same time, a self-
report can provide a lot of rich, detailed information, since the professor is the closest to the course details,
providing a history across all three semesters being evaluated.

14. Evaluation Findings: Student Grades
14
Measure Spring 2014 Spring 2015 Spring 2016
Enrolled 24 25 28
Withdrawals 3 (13%) 5 (20%) 4 (14%)
A- or better 18 (75%) 17 (68%) 14 (50%)
B- to B+ 2 (8%) 1 (4%) 7 (25%)
C- to C+ 1(4%) 0 1 (4%)
D- to D+ 0 0 0
F 0 2 (8%) 2 (8%)
Took CST258 TBD TBD TBD
Earned Web Certificate TBD TBD TBD
Earned Associates Degree TBD TBD TBD

15. Evaluation Findings: Student Evaluations
15

16. Evaluation Findings: What did you like?
16
Students like the learning materials
• The textbook, that the entire book was covered and was easy to follow
• Layout of Murach’s book, one page of reading than on the opposite page a shorten outline version.
• The online videos, I loved the tutorial videos that the Professor made; I’m a visual learning so the videos helped me immensely.
• The various online tools & supporting technologies
• The option to Skype with the professor
• Course requirements were stated clearly in the syllabus.
Students like the Professor
• Professor was timely in providing feedback and returning assignments, was very helpful
• Teaching Style
• Professor Gruhn was a great professor. He was constantly updating us, making videos, and just making sure he stayed
• connected with his students.
• Professor’s availability & flexibility (really, thank you)
Students like the course content
• Working with SQL commands/skills, learning about databases and the back-end
• Liked that it was difficult (liked to an extent).
• The information learned and how thorough the course was.
• The Content (it’s seriously cool to have learned another facet of the Structured Query Language)
Students like the course structure & design
• The technology used in the course supported the goals of the course.
• Instructional technology allowed me to achieve my goals.
• The interaction
• I loved getting the chance to learn by trial and error. The hands on approach really helped and I could work at my own pace.
• The final project was structured but left open ended, which gave me some creativity on what type of database to create
• It was straight and to the point.
• Structure of the course

17. Evaluation Findings: What did you dislike?
17
Students dislike the learning materials
• Some book confusion
• I disliked the database administration portion of Murach’s book. Unlike the previous chapters
• we’re everything was written clearly, the last couple of chapters were very confusing.
• Uploaded files not being correct
• The textbook was sometimes not very helpful.
• Sometimes the exercises were not clear enough.
• The videos were unhelpful; they were very hard to view and read.
Students like the course structure & design
• How to present the work. Screenshots are very tedious
• The lack of ability to interact
• The discussion boards are hard to interact on without direction; this is not specific to only this class.
• Taking screenshots and putting them in word documents (screenshots were fine, but it was a pain to copy/paste them).
Students dislike the limited amount of time
• The last week of class was crammed and was not a full week.
• Too much to do at the end. Was expecting the last week to be a full week.
• Class is very fast paced because lot of learning materials got covered in small amount of time.
• I disliked the 8 week accelerated time frame for this class. Even though 1st semester HTML/CSS course was extremely hard
• I was able to get through with a lot of hard work and not feel rushed. I thought this semester even though the work
• was extremely hard I felt super rushed and wished we had more time to take certain chapters a bit more slowly.

18. Evaluation Findings: What would you improve?
18
Learning materials suggestions
• Resolution on videos, it was hard to read the code being written sometimes
• The videos were hard to read. Perhaps a different resolution?
• To be honest, choose a different textbook (if it’s in your power, that is).
Course structure & design suggestions
• The syllabus encouraged discussions on the class discussion board, but I find it hard to interact without a reason.
• Finding more ways to encourage the discussions would benefit the class participation aspect.
• More interaction within groups of students and professor.
• At the beginning of the course, make sure the homework sheets align with the book.
Course length suggestions
• My only suggestion would be to lengthen from 8 weeks to maybe a 10 week course.
• That way we can explore this book at a slower pace because there’s just way too much info to be absorbed.
• And for those of us with no or very little database experience, the extra 2 weeks can make a world of difference.
• The class can be extended for few more weeks to enhance the learning experience.
No suggestions
• I honestly don’t have anything that I truly disliked about this course. Unlike my previous course in Database Design,
• this went more in depth. So where in a previous course I had learned about giving, say, Aliases to rows,
• I was used to doing it using MS SQL, not MySQL. But seriously, I didn’t dislike anything
• This is one of the best books I have had for a class and the videos are awesome. Great job

19. Evaluation Findings: In one sentence
19
• This class was pretty difficult but very rewarding.
• If you apply yourself in this course you will truly gain A LOT of knowledge about databases
• Tough but fair
• I would describe this class as interesting and quite challenging.
• I’ve taken a few web course, and this was little challenging.
• This is a class where reading and keep up with the textbook
• and lectures really make the most difference.
• This class was fun (most of the time) and very difficult, but enlightening and important.
• Very hard working and fast paced.
• This class is who is looking to dive into SQL and enhance their own websites,
• or just to learn how to work with databases.
• This class was an eye opener to another facet of what my job will be like in the future
• (going to be a DBA, hopefully).
• I learned a lot, obviously will have to practice way more to really get it to stick
• This class was insanely hard!!!

20. Evaluation Findings: In one word
20
• Time
• Interesting and Quite challenging
• Difficult
• Busy
• Essential (for me to have taken. I really learned a lot!)
• Thought-provoking
• Unexpected
• Interesting
• Challenging
• Spectacular

21. Evaluation Findings: Outside Expert
21
Tim’s Comments
“I am not seeing anything that is wrong, it is good overall.”
“Overall this course looks nice.”
(Appendix K1)“You use the ‘Getting Started” section to your own version, not just the canned version presented by the school.”
(Appendix K2) “You use announcements a lot” [this is good]
“You use embedded video.”
“Your use embedded links”
(Appendix K3) “Syllabus looks good, and provides the actual links to needed files for the course, and is high up on the syllabus.”
(Appendix K4) Course Content
“Has a roadmap in the front”
“You have videos in each module”
Laid out well, and consistent.
(Appendix K5) My Grades Section, he liked how they were organized.

22. Evaluation Findings: Outside Expert
22
Tim’s Suggestions
• Switch from Content Folders, to Learning Modules
• Consider incorporating additional tools provided by Blackboard
• Tests & Quizzes
• Rubrics
• Might fit well with Final Project
• Not used a lot by my peers
• Journals
• If this was a full semester course, and not an 8 week accelerated course,
suggest using ‘Availability Setting” for modules.
When asked, “On a scale of 1 to 5 stars, what would you give this course?”
Tim replied, “4 ½ stars, based on my suggestions listed above.”

23. QUAN Survey
Q3 - Did you earn your "Web Certificate" from MCC?
23
Answer % Count
Yes 31% 5
No 0%
Still in process 31% 5
Not a goal 38% 6
Total 100% 16

24. QUAN Survey
Q4 - Did you earn your Associates degree from MCC after taking this course?
24
Answer % Count
Yes 19% 3
No 0%
Still in process 44% 7
Not a goal 38% 6
Total 100% 16

25. QUAN Survey
Q8 - Did you attend another college or university after taking the CSC230 course?
25
Answer % Count
No 94% 15
Yes - What school and program? 6% 1
Total 100% 16
- Central Connecticut State University
- 1 Student is also planning on ging to UConn

26. QUAN Survey
Q14 - Did your experience and training in CSC230 help you to get a job in a related career?
26
I am currently database programmer
Working with MySQL help me by getting familiar working with database, have to use
Sybase database at one point
I finished the Certificate Program in Summer 2014 I got a job as web assistant in
October 2014
Use database/web programming concepts weekly for programming custom Visual Basic
application and data mining at work
Answer % Count
No 75% 12
Yes - Describe 25% 4
Total 100% 16

27. QUAN Survey
Q10 - Were you able to use your CSC230 Database training for any personal or other database
projects?
27
Planning on using this to help with a personal business project
Working on a database at work, but I'm not involved in programming it. At least I understand how the parts all come
together.
Frequently use SQL and databases in some of my programs.
Created a trouble ticket applications that allows me to keep track of clients and computers I do computer repairs for
I am a Geek Squad manager and we work with clients who have databases
Answer % Count
Yes - Describe 38% 6
No 63% 10
Total 100% 16

28. QUAL Survey
28
I took this course as part of my Associate's Degree program and hope to use that degree and the information learned
from this course and others to break into the software development field.
I have a life-long love of learning so there was a positive impact from taking this course, or any other course for that
matter.
Having just finished the course, I am not sure about the long term impacts. I do see the potential for this course to
assist me in my future goals.
I enjoyed the classes I rook with you, Professor Gruhn. I earned my degree in Programming, but haven't found a job
programming.
I ended up going in a completely different direction in regard to career, but I'm glad I have these skills should a new
opportunity arise that I wish to pursue.
Gained a better understanding of database creation and organization.
I learned new concepts
Great professor and course learned everything I needed to know about SQL!
Part of my current job deals with an SQL database. I'm sure that taking this course and getting the MCC Certificate
helped me get the job
This course was excellent in teaching programming concepts with databases. It allows me to easily pick up other
programming languages and start writing it them faster.
The class was designed perfectly to help me understand the basics in creating databases and I found that applying that
knowledge to my business has helped with assisting clients more effectively.

29. QUAL Survey
29
It was a very good class, well above average for online for-credit courses I've taken thus far.
It was a great educational experience and I look forward to the next session.
This was a very practical course. I have a strong understanding of databases.
I found out recently that I qualify for the Web Certificate, so I plan on applying for that even though I received my
degree in 2014.
Enjoyed the course, was challenged, and learned a lot while Prof Gruhn made the course enjoyable.
Thanks for the great experience!
I thought it was a great course and the Professor and Class made it a good experience. I learned a lot of things that
help me in my current job.
I think this was an excellent course. I was particularly fond of all the web development courses at MCC, and the
professor that taught this course made the learning process not stressful, engaging, and easy to work with the
material. The only thing I wish that the web certification program offered was an associate’s degree rather than a
certificate. seeing that more and more applications/services are migrating to the, I feel as those this program could
be expanded in to a full blown degree program
I have had great experiences not only with python and MySQL but overall the experience I had with Professor Gruhn
was very fruitful and his way of teaching actually got me to like programming!

30. QUAL Survey: Meet Diane
30
My goal is to get the web development & design certification here at MCC, and
this course is a part of the curriculum. So, I went into this course, not knowing
anything at all zero knowledge of MySQL. So, in the fall I took Web Dev 1 and
Web Dev 2, and I rolled into your course.
I started taking general education courses in 2012 towards a degree, any degree.
It didn’t really matter to me; I was doing one course a semester. Then I had a
need in my current position I work at UConn. In my department there is a job
opportunity within the next probably year, for a publicity and marketing
manager. I am currently an executive assistant, and our publicity manager has
been mentoring me with the hopes I roll into it. So, when I heard about the
certificate at MCC I was really excited because it is helpful in my current
position. So, I kind of side tracked from just Gen Ed classes to an actual
certification. So, when I am done with this in May I will go back to my courses
towards and general studies associates’ degree.

31. QUAL Survey: Email – Will you graduate?
31
Response: Student A
“I am going for a web tech certificate. I may however take a little break, not sure though and probably
not but a break feels nice to think about, as I only have the project management after this to do.”
Response: Student B
“I'll be graduating this semester with an associate’s degree in Computer Programming Technology (god
willing).”
Response: Student C
“Thanks for your email. I have finished all my course work for my Programming Certificate and I am
only one course (Project Management) away from the Web Certificate. I have to talk to advising to
make sure I can graduate in August with both certificates. If I can I will take Project Management this
summer.
I am undecided about what I am planning in the future. I want to continue teaching for now, but I may
eventually want to pursue a career in web development or programming. If you have any advice on
next steps for either self-study or job paths, I would appreciate it. I really love programming and have
learned so much at MCC.”

32. QUAL Survey: Self-Report!
32
Enough about me already!

33. QUAL Survey: Conclusion
33
Items to implement before next CSC 230 Course Offering, Spring 2017
• I would like to have one of my Quinnipiac University Online Instructional Designers,
who are all trained in “Quality Matters” online course design standards review both
my CSC230 & CST258 courses. I wanted to include this in this evaluation. But due
to time limitations I could not.
• Update all the CSC230 videos
• Use current textbook
• Use improved software to improve video quality to High Definition
• Add tags to the videos, so students can easily jump to certain sections
• Review and update all homework assignment sheets to insure they are current and
accurate.
• Change Blackboard structure from ‘folder based’ to ‘module based.’
• Devise a better methodology to communicate to the students, the amount of effort
and time they will need to complete the course.
• Develop assignment rubrics to improve the quality and consistency of grading.

34. QUAL Survey: Self-Report!
34
Open Questions for Continued Discussion
• Some students do not like the accelerated eight-week format, yet completing
the Web Certificate program in one year is important to students. One
student suggested a 10 week option, which could be considered.
• We need to adhere better to this perquisite requirement. Students from both
MCC and Asnuntuck Community College (ACC) who have entered CST258
Internet Programming, without CSC230 have struggled with the CST258
requirements. The problem especially arose with ACC students coming to MCC
to meet their CST258 requirement at MCC.
• How can we assure continuity of skill sets across all courses in the web
certificate program? As well as, better communication of the various faculty
and program leaders? As a teacher in this program, I feel alone.
• Should rolling start dates for the certificate program be considered? This
would require offering the courses two times a year instead of one.
• Can we standardize on online course design for all the courses in the web
certificate program?
• Students respected the Murach book. We could have a discussion on
standardizing textbooks.

35. QUAL Survey: Self-Report!
35
Future Research Plans
• Work with MCC reporting team, to compare course/certificate attendees to actual
graduation rates. Did the actuals meet the goals set out in January 2009
(Appendix B)
• Due to time constraints, the two semi-structured interviews were not transcribed.
This will be done in the future, and then coded for themes. The findings will then
be added to a future revision of this evaluation.
• Expand an evaluation to include the entire MCC Web Certificate program, not just
this one course. Did the Web Certificate meet its goals as set forth in 2009? What
are the web Certificate program goals for the next 1, 3, 5 years? Is the current
program in alignment with current web technologies in play today?
• Include more of the MCC Web Certificate stakeholders in future research and
evaluations.
• Can/should the web technologies play a stronger role in the MCC A.S. terminal
degree?
• Can I use the MCC Web Certificate program for my thesis? What question(s) need
answers?

36. One letter says it all.
Hello Professor Gruhn,
Don’t know if you remember me. I took both CSC 230 and 258 in the spring of 2014. After that I took Project Management
and completed the MCC Certificate Program in the summer of 2014. I was able to get a job in October 2014 as a web
assistant. It was the first paying job I had since I stopped working in 1998 to be a stay at home mom. I volunteered in
non-profit activities (creating and managing websites) when not working. Now I work for a NYC based art company in a
small satellite office that is about 15 minutes from my home. I know that completing the MCC Certificate Program helped
me get the job.
I completed the survey and would be interested in the focus group if I were available. Do you have an idea of which
Saturday it would be?
I have been at my current job for more than a year and like what I am doing. I manage an ecommerce website, work with
a database (Counterpoint SQL), manage a blog in WordPress, prepare and send out email blasts with mail chimp and do a
host of other things. I got a great evaluation from my boss after just 3 months. However, the company is not great about
compensation so I may be looking at other options where there is more potential for growth. If you hear of any
opportunities or have suggestions, I would welcome them.
Good luck with your Doctorate endeavors. I really appreciated the CSC230 course and enjoyed the challenges it gave
me. I have no doubt that working on the certificate program helped me get back in the workforce. It was the first job I
applied for (I know I was really lucky!).
Thanks for all you did to make the course interesting and challenging. Let me know what you decide to do about the
focus group.
Best regards,
36

37. Thank you
37
Paul Gruhn
Final Project
EDLD808 – Program Evaluation
University of Bridgeport, CT
https://www.linkedin.com/in/paulgruhn