This document provides an overview of Salesforce.com Customer Analytics Services which includes on demand reporting and analysis, customized reports and dashboards, tracking unique metrics and KPIs, and mashing up additional data sets. It allows business users to analyze sales pipelines, marketing campaigns, and customer service performance, while administrators can build historical reports. The service works by collecting data from Salesforce applications and loading it automatically into the analytics platform. It is provided by Mansa Systems, a global consulting firm with expertise in Salesforce implementations, customizations, and applications.

1. Salesforce.com Customer Analytics
Services Overview
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2. Salesforce.com User, Do You Wonder…
Sales How accurately are you able to forecast your sales? Is this changing over time?
How is my pipeline changing over the quarter? By rep? By industry? By product?
By customer size?
Marketing
How many leads were generated across campaigns and channels? How has this
changed over time?
What is the overall ROI for lead generation and nurturing campaigns?
Support
Which support personnel and processes are doing well? Who are missing their
goals?
What are the key performance metrics for my (response time per incident, first-
time call resolution)?
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3. What Can Do?
Simple, Flexible & Powerful
On Demand reporting and analysis
Visualize Results
Customized Reports and Dashboards
Track unique metrics and KPIs
Mash up additional data sets
Collaborate with co-workers
For Business Users For Administrators & IT
Sales Pipeline Trending Build historical reports just in few clicks.
Marketing Campaign Analysis No more complex reports and queries
Customer Service Performance No more Visual force pages analytical
Analytics reports
Analyze Customer Data
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4. How Works?
Accounts & Marketing &
Contacts Leads
Force.com
Web Services
Opportunities Call Center
Customer
Portal Social
Fields Captured from Sales, Automated, Scheduled Data Pre-built reports & dashboard
Marketing & Service Cloud Loading Analyze data the way you want
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5. Who We Are?
History: Mansa Systems was established 6 years ago providing IT consulting services
Global Delivery Centers: Headquarters at San Francisco, CA & Nearshore centre at
Costa Rica & Colombia, Offshore Centers in Gurgaon, India & Beijing China.
Business Intelligence: Salesforce.com customer analytics, force.com cloud
application analytics implementation; customization; remote support & Admin; user
training; support - data management, metrics, reporting & dashboards
Salesforce.com & force.com expertise: Salesforce.com Implementation,
Integration, customization, force.com application development, force.com sites
design, development
http://www.mansasys.com/about
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6. What We Do?
Implementation, Customization, Development, Training & Support For
for Salesforce.com for Salesforce.com
for Business Users for Administrators & IT
Sales Pipeline Analytics
Build complex analytical reports
Marketing Analytics
Replace Visual force based reports
Service & Support Analytics
Build historical reports
Customer Life Cycle Analytics
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7. Why Mansa?
On Demand! On Time! On Budget! &
Customer Satisfaction Guaranteed!
Proven Experience in Business Intelligence & Cloud Platform
Salesforce.com Global Consulting Partner
Certified Professionals
Fixed Bid Projects
Flexible Pricing Options
Global Delivery
Cost Effective, Reliable & Experienced
Best Customer References
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8. How We Do?
Define
Deploy Discover
Validate Design
Build
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9. DEFINE Phase
Entry
Approved SOW
Project Kick off meeting
Meet key personnel from business and IT
Task
Business process walk through
Identify key measures for business performance
Identify critical success factors
Identified KPI’s and metrics
Gather analytic data requirement
Define Subject Areas
Validate
Review and sign off on Scope of Work and Project Plan
Exit
Document the measures and dimension
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10. DISCOVER Phase
Entry
Document of measures and dimension
Task
Determine data source
Build business model
Identified facts and dimension tables
Perform gap analysis
Validate
Review and sign off on Analytics data requirement
Exit
Gap Analysis document
Update requirement document after validation
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11. DESIGN Phase
Entry
Updated requirement document and Gap Analysis
document
Task
Prepare meta data design
Prepare report design
Prepare ETL design
Decide how to present data to users
Validate
Review and sign-off on analytics meta data , dashboard
report design & ETL design
Exit
Analytics meta data design
Dashboard design
ETL design
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12. BUILD Phase
Entry
Signed off Design
Task
Configure reporting meta data
Build ETL and the dashboards
Set up test users
Validate
Identify any data gap to answer business questions
Exit
Configured dashboards
Configured ETL
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13. VALIDATE Phase
Entry
Configured dashboard
Configured ETL
Task
Validate dashboard and reports
Validate ETL and data
Prepare deployment document
Validate
Review and signoff on UAT
Exit
Functionally & technically tested report and dashboard
Deployment document
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14. DEPLOY Phase
Entry
Tested reports and dashboard
Detailed deployment document
Task
Move reports, dashboard and ETL to production environment
Deploy application in production environment
Administrator’s maintenance guide
Validate
Review and signoff on the production environment
Exit
Complete set up of production environment
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15. Customers
http://www.mansasys.com/customers
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16. Locations
Costa Rica Office India Office
Building number 795, 667, 3rd floor, Udyog Vihar,
from Taco Belll 400 west, Phase V, Gurgaon -122016
50 north.San Pedro, Barrio Dent, India
San Jose,
Montes de Oca
US Office - Head Quarters
One Market Street, Spear Tower,
Suite 3600
San Francisco CA 94105
United States
+1 415 293 8297
Colombia Office China Office
Carrera 7 # 14-28 602, Rm.1102, Tower B, Landgent Center
Bogota, No.24 East 3rd Ring Road, Chaoyang District
Cundinamarca, 11010, Beijing 100022, China
Colombia
http://www.mansasys.com/locations
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17. How To Reach Us
Costa Rica Office US Office
Name: Madison Cloutier Name: Siva Devaki
Title: Sr Sales Executive Title: CEO & Founder
Email: madison.cloutier@mansasys.com Email: siva.devaki@mansasys.com
Website: http://www.mansasys.com
Phone: +1 281 733 2721 Phone: +1 415 293 8297
Mansa Systems Mansa Systems LLC
Building number 795 One Market St, Spear Tower
from Taco Bell 400 west, 50 north Suite 3600
San Pedro, Barrio Dent, San Francisco CA 94105
San Jose, Costa Rica
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