The document introduces Web CRM One 2.0, a CRM solution from Run Time Solutions. Some key points: - Web CRM One 2.0 is an intelligent and social business system that fully integrates with SAP Business One to provide a complete view of customer activities like opportunities, quotes, and orders. - It allows for real-time collaboration between the sales network and central office through an internal messaging network. - Features include georeferencing of customer addresses using Google Maps, report management through Crystal Reports, and defining budgets for agents, customers, and items. - It also offers business intelligence through SuperQuery, integration with social networks like Twitter and LinkedIn, and mult

1. A solution to sustain
your sales strategy
Web CRM One 2 .0
.
Solution presentation

2. Meeting goal
Introducing our company
Sharing ideas and considerations on the opportunity to adopt a
Web CRM solution
Introducing our Web CRM One 2.0 solution
Evolutions expected from our solution
Mario Barone Luciano Barra
Chief Excutive Officer CRM & SAP consultant

3. Who we are.

4. More than 1.000.000 hours of
consultancy
More than 250 projects
115.000 hours of investigation
and development
80.000 hours of training
More than 150 satisfied clients
2009
2004 SAP AG certification
2000 SAP Certification WEB CRM ONE
Sybase, Oracle & SUN National reference worlwide recognised
certification, becoming a point for the for the integration to
1995
Was born with the national reference point development of SAP Business ONE
for developing Web addon and Web and creation of an
goal to supply
professional IT Software architectures applications for SAP international partners
integrated to SAP R/3 for Business ONE network
servicces at high
added value. big clients

5. Some of our clients

6. Web SUITE ONE
Designed and developed by Run Time
Solutions to improve your Business.
Completely integrated to
SAP Business ONE, to let information and
applications available whenever and
wherever.

7. WEB CRM ONE
obtains SAP AG
certification worldwide
recognized for the
integration with SAP
Business One.

8. Our Business Unit
Management Area Internet Area
Projects and Outsourcing Area
Development Area

9. Why choosing
Web CRM One?.

10. Business Partner
Contatti Any CRM solution not
integrated with
Area Manager
Attività SAP Business One
means
Opportunità
expensive
Agente implementation,
Ordini
Synchronization and
Statistiche & Report
maintenance

11. Business Partner
Contatti WEB CRM ONE
It is the solution that
Area Manager
Attività ensures a fully
SDK
integration of the
Opportunità
commercial processes
Agente and direct access to
Ordini
SAP Business One
Statistiche & Report
database with certain
costs and times

12. What does it mean to integrate processes and
data? :
Ordine
Web CRM One 10291 The information is present
Use SDK in SAP Business One and the in a single database
managed information is visible in real
SAP Business One
time from home

13. WEB CRM ONE 2.0:
The new philosophy of CRM.

14. Intelligent & Social Business System
Why Intelligent?
Because it allows an Intelligent
visualization of data thanks to the
SuperQuery features, Dashboard
and analysis to plan single or
multiple activities .

15. Intelligent & Social Business System
Social?
Because it offers the
possibility to exploit the new
channels of communication
of Social Network to amplify
and set up new and
profitable Business relations

16. Web CRM One 2.0
..
Intelligent & Social Business System
The fully integration with SAP Business One allows you to have a
complete control of the activities of your customers
Management of customer’s opportunities , quotations and orders
Immediate collaboration between sales network and central
office thanks to the inner messages network.
The agent sees only the information of his responsibility.
Georeferencing of your customers addresses , thanks to the
integration with Google Maps
Reports Management available with a click thanks to the
integration with Crystal Reports
Defining Budget for each agent, customer and or item
Business Intelligence integrated (SuperQuery)
Social Network (Twitter & Linkedin)
Multilenguage support (Italian, English, French, German, Spanish
and Chinese)

17. Web CRM One 2.0
..
Intelligent & Social Business System
2012
By the end of
2011
Second quarter
2011
First quarter
2011 Collaborative Portal
Advanced Rate Management
Service Management
Widgeting
Cooperation System
Lead Management Social Nework evolution
Intelligent Catalogue
Multichannel Marketing
Campaign Management
Advanced Dashboard

18. The advantages of Super Queries.
The main goal of the superquery is allowing the user to
autonomously manage the research modalities (what I
want to obtain), the results (what I want to see) and work
on these (what I want to do).
Sometimes a research result is not easy to read . Through the
Indicators is possible to obtain homogeneous groupings which give a
clear vision of a research result and if needed , to see data on a
deeper result (drill-down).
Once found the wished target , the user can carrry out
massive actions, for example planning multiple visits on
multiple targets.

19. Research filter
Defyning a research filter means that the user
(or his responsible) establish a research modality
through criteria defined by himself
WHAT I WANT TO OBTAIN
RESEARCH RESULT
Execution of a research filter generates a result
containg all the information the user established.
WHAT I WANT TO SEE
ACTIONS
One having obtained a result I can carry on
actions.
WHAT I WANT TO DO
Filters and results of a research are defined
working on the attributes of a universe .

20. What an Application Universe is.
Client
Contacts
Activities Orders
Opportunities
All the information and relations among the
entities define the “Clients” Application Universe

21. Anallysis through Dashboard
According to indicators typology already defined in Superquery is possible ,
selecting indicators of Count Type, analysing per analysis dimensions….

22. Anallysis through Dashboard
... End selecting “Count” type Indicators it is possible to obtain analysis details
more and more analytic.. And if we select an Analysis Dimension it is possible to
carry out OLAP typical activities (drill-down, drill-up, multidimensional surfing, ....).

23. Internet is similar to a barrier reef .
Both of those are complex ecosystems subjected to continuous
changes.
Fishes are like people, users or consumers.
They are of different colours, size and kind.
Collectively they form communities.

24. Social networks are growing in all social segments and
generations.
Visitors
Registered users
14.2 Millions
LinkedIn 43 Millions
Business oriented
6.1 Millions
13 Millions XING
100 Millions 23 Millions
Facebook
MySpace
122.2 Millions
55.6 Millions
500 Millions
185 Millions
Communication oriented

25. The evolution consists in designing the Business in Social Media
Environment
Platforms
Listening
C C
C
KOL
C
Employees
Public
Relations Product
Product Engineers
Marketing Marketing
Commercial Product
KOL Marketing Developers
Product
Support
Specialists Rel Mgt
Lead Gen
Biz Dev
CSRs
C
C
Customers

26. Ready for the new era of “Mobility”
“Mobile Web Services” on the integration platform
B1i
Approvals Alerts Information on Clients/Suppliers 
Information on Products  Reporting

27. Easy to integrate Flexible Easy to use
“All processes defined in “Simplifies and cuts down management,
“It easy adapts to the Company Business
SAP Business One and SAP R/3 technologic evolution and business costs ”
needs”
are fully integrated ”
Analysis
Scalable and Performing

28. RUN TIME Solutions srl
Via Achille Grandi, 23
20092 Cinisello Balsamo (MI)
Tel 02 614644.1
Fax 02 614644.50
e-mail: runtime@runtime.it
Web: www.runtime.it
twitter: twitter.com/runtimesocial