This is a condensed deck from the first class of my Winter 2016 section of Interpersonal Dynamics (aka Touchy Feely) at the Stanford Graduate School of Business (aka @StanfordBiz).
5. Learning & stress
Yerkes-Dodson Law (Harvard psychologists, 1908)
Arousal improves performance up to a point
Modest stress = More effective learning
Too much stress = No learning
24. Emotions are
attention magnets
Disclosing feelings can be uncomfortable
But we’re wired to respond to emotion
And vulnerability can create intimacy
Comfort with discomfort
26. Social identity
Henri Tajfel & John Turner
Group memberships shape individual identity
Stems from a basic cognitive process
= Tendency to group things together
27. Social identity
But we exaggerate…
1. Differences between groups
2. Similarities within groups
= Inevitable stereotypes
39. Safety is a means
Stress
Learning
Eustress Distress
(not an end)
40. How we learn
Conceptual learning is important…[and] has
severe limitations when you want to learn
about how you interact with others and how
they interact with you.
~Interpersonal Dynamics Reader
41. How we learn
The intellectual life of man consists almost
wholly in his substituting a conceptual order
for the perceptual order in which his
experience originally comes.
~William James
42. Act
Reflect
Conceptualize
Plan
Prepare & develop a
future course of action.
Identify principles that help explain the
results & update old theories.
Assess my behavior
& its consequences.
Experiential
learning