This is a condensed slide deck from the sixth class in my section of Interpersonal Dynamics (aka Touchy Feely) at the Stanford Graduate School of Business in Winter Quarter 2017.

1. Interpersonal
Photo by Woodleywonderworks [link]
Dynamics
Ed Batista
Class 6
GROUP NORMS & ROLES

2. Here until 5:50pm
(We will take a break)
Work in pairs, trios, half-groups
& with members of other groups
Today’s agenda
Photo by Theresa Thompson [link]

3. The balcony &
Photo by Richard Leeming [link]
the dance floor

4. Dissecting a
Photo by Sharon Mollerus [link]
group

5. Right on time
Photo by Kazuhiro Keino [link]

6. Still a new group
16.5 hours in T-group (29% of total)
Ample time to intervene & change course

7. Multiple
Interpersonal Dynamics Reader
Kantor’s Four-Player Model & Action Stances
Building the Emotional Intelligence of Groups
perspectives

8. Discuss with
What concepts seemed most useful to you?
How are they relevant to your T-group?
your partner

9. I.D. Reader
What rights & responsibilities do you have?
What’s the role of the facilitators?
How is influence determined?
What’s the role of feedback?
What is “productive” work?
How is conflict handled?

10. I.D. Reader
Edgar Schein
Will I be accepted? (Is there a membership fee?)
Will I have influence? (Will I have control?)
What identities can I show? (Must I play a role?)
Will my goals be met? (What are their goals?)

11. EQ and groups
Photo by Woodleywonderworks [link]

12. EQ and groups
Druskat & Wolff
Effective teams
Participation, cooperation, collaboration
Can’t mandate these behaviors

13. EQ and groups
Essential conditions…
Mutual trust
Group identity (feeling of belonging)
Group efficacy (belief in value of the team)
Strongly affected by group EQ

14. EQ and groups
Individual EQ
Emotional awareness
Emotion regulation (≠ Suppression)
Inward (our emotions)
Outward (others’ emotions)

15. EQ and groups
High EQ individuals ≠ High EQ group
Group norms determine group EQ
Create awareness of emotion
Help regulate emotion

16. EQ and groups
Photo by Wilhelm Joys Anderson [link]
Ability to identify productive
norms & make them explicit
Norms regarding emotion
awareness & regulation
Mutual trust,
group identity, group efficacy
Participation,
cooperation, collaboration
Effectiveness

17. Language police
Photo by Zoetnet [link]

18. Grammar safety
Photo by Zoetnet [link]
officers

19. Normative
Norma (Carpenter’s square)

20. Norms
Three interpretations
Aspirations (What we should do)
Prescriptions (What we must do)
Descriptions (What we actually do)

21. Clear the space
Photo by Angel Ganev [link]
& find your T-group

22. An exercise
Photo by jm3 [link]

23. Group norms
Photo by jm3 [link]

24. Group norms
Consider your group’s explicit & implicit norms
Some create awareness of emotions
Others help regulate emotions
Photo by jm3 [link]

25. With your group, stand behind a row of cones
Group norms

26. On each norm, place yourself on the continuum
Group norms
& pay attention to your partner

27. We never… We always…
Group norms

28. We never… We always…
Norms that create
awareness

29. We never… We always…
1. Spend time getting to know
each other personally.
Norms that create
awareness

30. We never… We always…
2. Regularly ask how others are doing.
Norms that create
awareness

31. We never… We always…
3. Share our thoughts and emotions
in the moment.
Norms that create
awareness

32. We never… We always…
4. Ask those who have been quiet
in a discussion what they think.
Norms that create
awareness

33. We never… We always…
5. Fully explore any resistance
to the group’s direction.
Norms that create
awareness

34. We never… We always…
6. Set aside time to discuss and evaluate
our own effectiveness.
Norms that create
awareness

35. We never… We always…
7. Acknowledge and discuss the feeling
in the group in the moment.
Norms that create
awareness

36. We never… We always…
Norms that help
regulate

37. We never… We always…
1. Have clear ground rules for productive
behavior in T-group.
Norms that help
regulate

38. We never… We always…
2. Call out behavior that violates
those ground rules.
Norms that help
regulate

39. We never… We always…
3. Express acceptance of
others’ emotions.
Norms that help
regulate

40. We never… We always…
4. Make time to discuss difficulties within the group
and the emotions they generate.
Norms that help
regulate

41. We never… We always…
5. Use playfulness to acknowledge
and relieve stress.
Norms that help
regulate

42. We never… We always…
6. Express optimism about
the group’s capabilities.
Norms that help
regulate

43. We never… We always…
7. Provide others with positive
feedback in the moment.
Norms that help
regulate

44. Discuss with
What norms do we have in practice?
What norms do we aspire to?
Photo by jm3 [link]
your partner

45. Thank your
Photo by Michael Bentley [link]
partner

46. Photo by amira_a [link]
Get 2 new people
from your T-group

47. Kantor’s 4 players
Photo by Thomas Galvez [link]

48. Kantor’s 4 players
Mover initiates
Follower supports
Opposer challenges
Bystander observes

49. Kantor’s 4 players
No Movers, no direction
No Followers, no completion
No Opposers, no correction
No Bystanders, no perspective

50. Kantor’s 4 players
Optimal system
All roles are represented
All members can play all roles at any time

51. Kantor’s 4 players
Sub-optimal system
One or more roles is missing
Members may avoid certain roles
Members may get stuck in certain roles

52. Roles & social
Photo by Daniel Hartwig [link]
identity

53. Discuss with
Photo by Thomas Galvez [link]
your trio
In T-group, what roles…
…do I play?
…do I get stuck in?
…do I tend to avoid?
How might my social IDs affect any of this?

54. 2 trios form
Photo by Christine Majul [link]
half T-groups

55. Sit in a circle
with your T-group
Photo by Richard Matthews [link]

56. Discuss with your
What did you learn?
What’s working?
What’s not?
What would you like to do differently?
T-group

57. Discuss with your
How will you update your facilitators?
T-group

58. Next steps
T-group when your group is meeting
Week 6 Post-Group Assignment due Fri @ Noon
Week 7 Readings & Class Notes on Canvas
Week 7 Pre-Class Assignment due Mon @ Noon
Next class Tues Feb 21, 3pm here

59. Dynamics
Interpersonal
For more:
www.edbatista.com/interpersonal-dynamics.html