E-commerce refers to the sale of goods or products through online stores. It encompasses more sophisticated functions like flight booking and comparison shopping. While e-commerce is widespread, some business models are not appropriate in all sectors. E-commerce provides benefits like global reach, cost reduction, and improved customer relations but also faces limitations such as security, trust, and legal issues. It is an important part of the digital economy where people and organizations interact through digital technologies.
E-commerce refers to business transactions conducted electronically over the internet. It has evolved from early internet commerce to today's online transactions between businesses (B2B), businesses and consumers (B2C), consumers and businesses (C2B), and consumers and other consumers (C2C). The document outlines the key categories of e-commerce and provides examples like Amazon, Flipkart, eBay. It also discusses the success of Indian e-commerce companies like Paytm, Zomato, Ola and compares traditional commerce with e-commerce.
Electronic commerce (e-commerce) involves the buying and selling of products or services over electronic systems such as the internet and other computer networks. It allows businesses and individuals to create online stores, make digital products available for purchase, and find new ways to reach global markets. The growth of e-commerce has been driven by advances in technology and the widespread use of the internet. It provides benefits such as lower costs, increased access and convenience to both businesses and consumers.
The document provides an overview of e-commerce, defining it as the process of buying and selling goods and services over the internet. It discusses the history of e-commerce from the 1970s to today. It also outlines the major categories of e-commerce including business-to-consumer, business-to-business, and consumer-to-consumer. Finally, it discusses the benefits of e-commerce for both organizations and consumers as well as examples of business applications and some interesting statistics.
The document discusses e-commerce, including its definition, elements, features, types, applications, advantages and disadvantages. E-commerce refers to buying and selling of goods or services over electronic systems like the internet. The key elements required are promoting a website, an online catalog, payment capabilities, delivery, and after-sale support. The main types of e-commerce are B2C (business to customer), B2B (business to business), C2C (customer to customer), and C2B (customer to business). Some advantages include low costs and global reach, while disadvantages include inability to examine products and potential for credit card theft.
Commerce is the exchange of goods and services, and e-commerce refers specifically to electronic commerce over the internet. The history of e-commerce began in the 1960s with businesses sharing documents electronically, growing in the 1980s-90s with the rise of eBay and Amazon allowing consumers to shop online. There are various types of e-commerce relationships including business-to-business, business-to-consumer, and consumer-to-consumer. The e-commerce process involves a consumer browsing a merchant's website, adding items to a shopping cart, providing payment and shipping details, receiving order confirmation, and having the order fulfilled.
Commerce involves the exchange of goods and services between entities. E-commerce refers specifically to commerce conducted electronically over computer networks like the Internet. It allows buyers and sellers to connect directly, reducing costs. While traditional commerce involves manufacturers, distributors, wholesalers and retailers before reaching customers, e-commerce can connect businesses and consumers directly. The main types of e-commerce are business-to-business, business-to-consumer, business-to-employee, and consumer-to-consumer.
- Integrating the businesses could create synergies by sharing resources and leveraging existing customer relationships, but may also introduce complexity
- Keeping the businesses separate allows them to develop customized strategies for different customer segments and market dynamics
- The core competencies, target customers, product offerings, and business models of the traditional vs Internet business should be evaluated to determine the best organizational structure
- An integrated structure may be preferable if there are significant overlaps, while separate structures work better for businesses with different competencies, customers, or markets
E-commerce has become very popular for businesses and organizations to engage in online trading. It allows for the buying and selling of products and services over the internet for both businesses and customers. Some key benefits of e-commerce include convenience for shopping from home, increased access for disabled and elderly customers, time savings from not traveling to stores, and access to a global marketplace. However, some disadvantages include potential job losses if businesses move entirely online, security issues that can undermine customer trust, and difficulties handling returns or complaints without a physical store presence.
E-commerce refers to business transactions conducted electronically over the internet. It has evolved from early internet commerce to today's online transactions between businesses (B2B), businesses and consumers (B2C), consumers and businesses (C2B), and consumers and other consumers (C2C). The document outlines the key categories of e-commerce and provides examples like Amazon, Flipkart, eBay. It also discusses the success of Indian e-commerce companies like Paytm, Zomato, Ola and compares traditional commerce with e-commerce.
Electronic commerce (e-commerce) involves the buying and selling of products or services over electronic systems such as the internet and other computer networks. It allows businesses and individuals to create online stores, make digital products available for purchase, and find new ways to reach global markets. The growth of e-commerce has been driven by advances in technology and the widespread use of the internet. It provides benefits such as lower costs, increased access and convenience to both businesses and consumers.
The document provides an overview of e-commerce, defining it as the process of buying and selling goods and services over the internet. It discusses the history of e-commerce from the 1970s to today. It also outlines the major categories of e-commerce including business-to-consumer, business-to-business, and consumer-to-consumer. Finally, it discusses the benefits of e-commerce for both organizations and consumers as well as examples of business applications and some interesting statistics.
The document discusses e-commerce, including its definition, elements, features, types, applications, advantages and disadvantages. E-commerce refers to buying and selling of goods or services over electronic systems like the internet. The key elements required are promoting a website, an online catalog, payment capabilities, delivery, and after-sale support. The main types of e-commerce are B2C (business to customer), B2B (business to business), C2C (customer to customer), and C2B (customer to business). Some advantages include low costs and global reach, while disadvantages include inability to examine products and potential for credit card theft.
Commerce is the exchange of goods and services, and e-commerce refers specifically to electronic commerce over the internet. The history of e-commerce began in the 1960s with businesses sharing documents electronically, growing in the 1980s-90s with the rise of eBay and Amazon allowing consumers to shop online. There are various types of e-commerce relationships including business-to-business, business-to-consumer, and consumer-to-consumer. The e-commerce process involves a consumer browsing a merchant's website, adding items to a shopping cart, providing payment and shipping details, receiving order confirmation, and having the order fulfilled.
Commerce involves the exchange of goods and services between entities. E-commerce refers specifically to commerce conducted electronically over computer networks like the Internet. It allows buyers and sellers to connect directly, reducing costs. While traditional commerce involves manufacturers, distributors, wholesalers and retailers before reaching customers, e-commerce can connect businesses and consumers directly. The main types of e-commerce are business-to-business, business-to-consumer, business-to-employee, and consumer-to-consumer.
- Integrating the businesses could create synergies by sharing resources and leveraging existing customer relationships, but may also introduce complexity
- Keeping the businesses separate allows them to develop customized strategies for different customer segments and market dynamics
- The core competencies, target customers, product offerings, and business models of the traditional vs Internet business should be evaluated to determine the best organizational structure
- An integrated structure may be preferable if there are significant overlaps, while separate structures work better for businesses with different competencies, customers, or markets
E-commerce has become very popular for businesses and organizations to engage in online trading. It allows for the buying and selling of products and services over the internet for both businesses and customers. Some key benefits of e-commerce include convenience for shopping from home, increased access for disabled and elderly customers, time savings from not traveling to stores, and access to a global marketplace. However, some disadvantages include potential job losses if businesses move entirely online, security issues that can undermine customer trust, and difficulties handling returns or complaints without a physical store presence.
E-commerce refers to the sale of goods or products through online stores. It includes various business models like business-to-business, business-to-consumer, consumer-to-consumer. E-commerce provides benefits like global reach, cost reduction, and improved customer relations. However, it also faces limitations such as security, trust, legal issues, and lack of qualified personnel.
E-commerce refers to the buying and selling of goods and services online. The document provides a brief history of e-commerce beginning in 1979 and highlights some key events and companies in the development of e-commerce through the 1990s and 2000s. It then discusses different models of e-commerce including business-to-consumer, business-to-business, and consumer-to-consumer. Finally, it covers important aspects of running an e-commerce business like payment systems, logistics, legal issues, and customer types.
E-business refers to conducting business operations over the Internet. It involves using Internet technologies internally and externally to facilitate day-to-day business processes. There are different types of e-business including business-to-business (B2B), business-to-consumers (B2C), consumers-to-consumers (C2C), and business-to-administration (B2A). E-business allows companies to reduce costs, improve customer service, and increase communication and sales. However, it also faces disadvantages such as less security, less privacy for customer data, and the inability to physically examine products before purchasing.
Ecommerce involves the buying and selling of products, services, and information via computer networks and the internet. It allows for real-time business transactions when customers and merchants are in different locations. Ecommerce provides benefits like reduced costs, faster response times, and improved service quality for organizations and more choices, price comparisons, and discounts for consumers. While technical limitations around security, bandwidth, and standards still exist, ecommerce has many applications in industries like retail, education, and online services.
This document provides an overview of electronic commerce (EC), including definitions, frameworks, classifications of different types of EC transactions, drivers of EC such as the digital revolution and business environment, EC business models, and benefits and limitations of EC. It describes key concepts such as business-to-business, business-to-consumer, and mobile commerce models. The document also discusses social and business networks, the future of EC including Web 2.0, and issues for managers to consider regarding EC strategy and challenges.
The document defines e-commerce as the buying and selling of products over computer networks through electronic transactions. It provides a brief history of e-commerce from its origins in electronic data interchange in the 1960s to the development of web browsers in the 1990s. The document then describes the four main types of e-commerce: business-to-consumer, consumer-to-business, business-to-business, and consumer-to-consumer. It outlines some advantages like 24/7 operations and global reach, and disadvantages such as people's reluctance to use the internet for financial transactions. The conclusion is that while e-commerce faces challenges, its advantages have the potential to outweigh disadvantages with proper strategies to address issues.
The document discusses online business transactions and e-commerce applications. It begins by defining e-commerce as transacting or facilitating business over the internet. It then examines several e-commerce applications including banking, insurance, utility bill payment, online marketing, e-tailing, finance, and travel. For each application, the document outlines advantages and challenges, such as banks developing new e-commerce products to facilitate online transactions but also facing strategic and operational risks. Overall, the document provides an overview of key concepts of online business transactions and analyses popular e-commerce applications and their benefits and issues.
E-business refers to conducting business online through e-commerce. There are different models of e-business including business-to-business (B2B), business-to-consumer (B2C), consumer-to-business (C2B), and consumer-to-consumer (C2C). Companies use strategies like online marketing, sales, procurement, and customer service to succeed in e-business. Security and privacy are important for building customer trust in e-commerce transactions. Organizations can access the internet through intranets, extranets, portals, and kiosks.
B2B e-commerce refers to business transactions conducted electronically over the Internet. It allows businesses to buy, sell, partner and trade with other businesses more efficiently. B2B service providers help businesses improve operations like supply chain management and logistics through e-commerce solutions. While many B2B e-commerce companies failed during the dot-com bubble of the late 1990s, those that survived have seen soaring revenues as B2B e-commerce has grown at an annual rate of 16% and become the fastest growing form of retail trade.
E-commerce refers to the buying and selling of goods and services over the internet. It aims to cut costs while improving quality and speed. There are different types of e-commerce including business to business, business to consumer, consumer to consumer, and business to government. Specialized forms include m-commerce and f-commerce. Common applications are buying/selling, banking, education, and entertainment. E-commerce provides benefits like global reach, lower costs, and 24/7 availability to organizations and consumers. However, challenges include lack of interaction, legal/technical issues, privacy, and lack of trust. Distribution channels are pure-click, bricks-and-clicks, and click-to-brick models. India has over
This slide includes:
1. Concept of E-business
2. Defining e-business
3. Essential features of an e-business
4. Nature of E-business
5. Scope of E-business
6. Goal of E-business
7. Impact of E-business
8. Benefits of E-business
9. Advantages of E-business
10. E-commerce
11. Difference between E-business and E-commerce
12. Relation between E-business and E-commerce
13. Advantages of E-commerce
14. Disadvantages of E-commerce
An introduction to eCommerce Platforms for non-technical people. Ben explains some of the key trends in the eCommerce platform and online retail space.
This document discusses different types of e-commerce. It begins by defining e-commerce as the purchasing and selling of goods and services over the internet. It then describes different models of e-commerce including business-to-business (B2B), business-to-consumer (B2C), business-to-government (B2G), consumer-to-consumer (C2C), government-to-consumer (G2C), and government-to-business (G2B). For each model it provides a brief explanation of what the model entails. The document also outlines some key features, advantages and disadvantages of e-commerce.
The document discusses the framework and driving forces of e-commerce. It describes the key components of e-commerce infrastructure including common business services, policy support areas, and applications. It then discusses the economic, market, technological, societal, and environmental forces driving the growth of e-commerce. Finally, it outlines some of the benefits of e-commerce to organizations and consumers as well as limitations.
This document discusses e-commerce, including its definition, history, types, advantages, and future. E-commerce involves the buying and selling of goods and services over the internet. It has grown significantly since the 1990s with companies like Amazon and eBay. There are different types of e-commerce models including business-to-business, business-to-consumer, and consumer-to-consumer. E-commerce provides advantages such as lower costs, 24/7 access, and a large customer reach. However, it also poses disadvantages like lack of personal interaction and product experience before purchase. The future of e-commerce is predicted to include technologies like biometric payments, social media marketing, faster delivery, and 3D printing of
E-Commerce also known as electric commerce or internet commerce, refers to buying and selling goods using internet also sharing information and money to execute these transactions. E-Commerce also refers to use internet to do transactions and buying products.
E-commerce involves buying and selling of goods and services over electronic systems like the Internet. The document discusses the process of e-commerce, which includes a consumer browsing a merchant's website, selecting items to purchase, providing address details, receiving an order confirmation, and the merchant forwarding the order for payment processing and fulfillment. It also covers different types of e-commerce like B2B, B2C, C2C and their examples. Advantages include lower costs, improved access, and around-the-clock shopping for consumers.
The document discusses e-commerce business models, outlining seven unique features that define an e-business model including value proposition, revenue model, market opportunity, competitive environment, competitive advantage, market strategy, and organizational development. It then describes the multistage model for e-commerce consisting of search and identification, selection and negotiation, purchasing electronically, product delivery, and after-sales service. Finally, it lists some major business-to-consumer and business-to-business e-commerce business models.
The presentation provides an overview of e-commerce, including its definition, key elements, processes and types. It discusses the different types of e-commerce such as B2B, B2C, C2C and others. It also outlines some common applications of e-commerce like online shopping, bill payment and banking. Finally, it notes some advantages like lower prices and ubiquity, as well as disadvantages like inability to see products and potential for fraud.
E-commerce refers to the buying and selling of goods and services over electronic systems like the internet. It can be between businesses (B2B), businesses and consumers (B2C), consumers and businesses (C2B), and consumers directly (C2C). M-commerce is e-commerce conducted on mobile devices like phones, allowing users to access the internet and transact on the go in a convenient manner. While offering mobility, m-commerce also faces limitations from small screens and connection speeds compared to traditional e-commerce on computers.
Ec2009 ch01 overview of electronic commerceNuth Otanasap
The document provides an overview of electronic commerce (EC), including:
1) Defining EC and describing its categories such as business-to-consumer and business-to-business.
2) Describing the major types of EC transactions and some common EC business models.
3) Discussing the benefits and limitations of EC, as well as the role of the digital revolution in the growth of EC.
E-commerce encompasses more than just online buying and selling, but the entire process of developing, marketing, selling, delivering, and paying for products and services online through a global marketplace supported by business partners. There are several classifications of e-commerce models including business-to-business (B2B), business-to-consumer (B2C), consumer-to-business (C2B), consumer-to-consumer (C2C), peer-to-peer (P2P), mobile commerce (m-commerce), and others. Each model involves different interactions between businesses and consumers with examples provided of websites that engage in each type of e-commerce transaction.
E-commerce refers to the sale of goods or products through online stores. It includes various business models like business-to-business, business-to-consumer, consumer-to-consumer. E-commerce provides benefits like global reach, cost reduction, and improved customer relations. However, it also faces limitations such as security, trust, legal issues, and lack of qualified personnel.
E-commerce refers to the buying and selling of goods and services online. The document provides a brief history of e-commerce beginning in 1979 and highlights some key events and companies in the development of e-commerce through the 1990s and 2000s. It then discusses different models of e-commerce including business-to-consumer, business-to-business, and consumer-to-consumer. Finally, it covers important aspects of running an e-commerce business like payment systems, logistics, legal issues, and customer types.
E-business refers to conducting business operations over the Internet. It involves using Internet technologies internally and externally to facilitate day-to-day business processes. There are different types of e-business including business-to-business (B2B), business-to-consumers (B2C), consumers-to-consumers (C2C), and business-to-administration (B2A). E-business allows companies to reduce costs, improve customer service, and increase communication and sales. However, it also faces disadvantages such as less security, less privacy for customer data, and the inability to physically examine products before purchasing.
Ecommerce involves the buying and selling of products, services, and information via computer networks and the internet. It allows for real-time business transactions when customers and merchants are in different locations. Ecommerce provides benefits like reduced costs, faster response times, and improved service quality for organizations and more choices, price comparisons, and discounts for consumers. While technical limitations around security, bandwidth, and standards still exist, ecommerce has many applications in industries like retail, education, and online services.
This document provides an overview of electronic commerce (EC), including definitions, frameworks, classifications of different types of EC transactions, drivers of EC such as the digital revolution and business environment, EC business models, and benefits and limitations of EC. It describes key concepts such as business-to-business, business-to-consumer, and mobile commerce models. The document also discusses social and business networks, the future of EC including Web 2.0, and issues for managers to consider regarding EC strategy and challenges.
The document defines e-commerce as the buying and selling of products over computer networks through electronic transactions. It provides a brief history of e-commerce from its origins in electronic data interchange in the 1960s to the development of web browsers in the 1990s. The document then describes the four main types of e-commerce: business-to-consumer, consumer-to-business, business-to-business, and consumer-to-consumer. It outlines some advantages like 24/7 operations and global reach, and disadvantages such as people's reluctance to use the internet for financial transactions. The conclusion is that while e-commerce faces challenges, its advantages have the potential to outweigh disadvantages with proper strategies to address issues.
The document discusses online business transactions and e-commerce applications. It begins by defining e-commerce as transacting or facilitating business over the internet. It then examines several e-commerce applications including banking, insurance, utility bill payment, online marketing, e-tailing, finance, and travel. For each application, the document outlines advantages and challenges, such as banks developing new e-commerce products to facilitate online transactions but also facing strategic and operational risks. Overall, the document provides an overview of key concepts of online business transactions and analyses popular e-commerce applications and their benefits and issues.
E-business refers to conducting business online through e-commerce. There are different models of e-business including business-to-business (B2B), business-to-consumer (B2C), consumer-to-business (C2B), and consumer-to-consumer (C2C). Companies use strategies like online marketing, sales, procurement, and customer service to succeed in e-business. Security and privacy are important for building customer trust in e-commerce transactions. Organizations can access the internet through intranets, extranets, portals, and kiosks.
B2B e-commerce refers to business transactions conducted electronically over the Internet. It allows businesses to buy, sell, partner and trade with other businesses more efficiently. B2B service providers help businesses improve operations like supply chain management and logistics through e-commerce solutions. While many B2B e-commerce companies failed during the dot-com bubble of the late 1990s, those that survived have seen soaring revenues as B2B e-commerce has grown at an annual rate of 16% and become the fastest growing form of retail trade.
E-commerce refers to the buying and selling of goods and services over the internet. It aims to cut costs while improving quality and speed. There are different types of e-commerce including business to business, business to consumer, consumer to consumer, and business to government. Specialized forms include m-commerce and f-commerce. Common applications are buying/selling, banking, education, and entertainment. E-commerce provides benefits like global reach, lower costs, and 24/7 availability to organizations and consumers. However, challenges include lack of interaction, legal/technical issues, privacy, and lack of trust. Distribution channels are pure-click, bricks-and-clicks, and click-to-brick models. India has over
This slide includes:
1. Concept of E-business
2. Defining e-business
3. Essential features of an e-business
4. Nature of E-business
5. Scope of E-business
6. Goal of E-business
7. Impact of E-business
8. Benefits of E-business
9. Advantages of E-business
10. E-commerce
11. Difference between E-business and E-commerce
12. Relation between E-business and E-commerce
13. Advantages of E-commerce
14. Disadvantages of E-commerce
An introduction to eCommerce Platforms for non-technical people. Ben explains some of the key trends in the eCommerce platform and online retail space.
This document discusses different types of e-commerce. It begins by defining e-commerce as the purchasing and selling of goods and services over the internet. It then describes different models of e-commerce including business-to-business (B2B), business-to-consumer (B2C), business-to-government (B2G), consumer-to-consumer (C2C), government-to-consumer (G2C), and government-to-business (G2B). For each model it provides a brief explanation of what the model entails. The document also outlines some key features, advantages and disadvantages of e-commerce.
The document discusses the framework and driving forces of e-commerce. It describes the key components of e-commerce infrastructure including common business services, policy support areas, and applications. It then discusses the economic, market, technological, societal, and environmental forces driving the growth of e-commerce. Finally, it outlines some of the benefits of e-commerce to organizations and consumers as well as limitations.
This document discusses e-commerce, including its definition, history, types, advantages, and future. E-commerce involves the buying and selling of goods and services over the internet. It has grown significantly since the 1990s with companies like Amazon and eBay. There are different types of e-commerce models including business-to-business, business-to-consumer, and consumer-to-consumer. E-commerce provides advantages such as lower costs, 24/7 access, and a large customer reach. However, it also poses disadvantages like lack of personal interaction and product experience before purchase. The future of e-commerce is predicted to include technologies like biometric payments, social media marketing, faster delivery, and 3D printing of
E-Commerce also known as electric commerce or internet commerce, refers to buying and selling goods using internet also sharing information and money to execute these transactions. E-Commerce also refers to use internet to do transactions and buying products.
E-commerce involves buying and selling of goods and services over electronic systems like the Internet. The document discusses the process of e-commerce, which includes a consumer browsing a merchant's website, selecting items to purchase, providing address details, receiving an order confirmation, and the merchant forwarding the order for payment processing and fulfillment. It also covers different types of e-commerce like B2B, B2C, C2C and their examples. Advantages include lower costs, improved access, and around-the-clock shopping for consumers.
The document discusses e-commerce business models, outlining seven unique features that define an e-business model including value proposition, revenue model, market opportunity, competitive environment, competitive advantage, market strategy, and organizational development. It then describes the multistage model for e-commerce consisting of search and identification, selection and negotiation, purchasing electronically, product delivery, and after-sales service. Finally, it lists some major business-to-consumer and business-to-business e-commerce business models.
The presentation provides an overview of e-commerce, including its definition, key elements, processes and types. It discusses the different types of e-commerce such as B2B, B2C, C2C and others. It also outlines some common applications of e-commerce like online shopping, bill payment and banking. Finally, it notes some advantages like lower prices and ubiquity, as well as disadvantages like inability to see products and potential for fraud.
E-commerce refers to the buying and selling of goods and services over electronic systems like the internet. It can be between businesses (B2B), businesses and consumers (B2C), consumers and businesses (C2B), and consumers directly (C2C). M-commerce is e-commerce conducted on mobile devices like phones, allowing users to access the internet and transact on the go in a convenient manner. While offering mobility, m-commerce also faces limitations from small screens and connection speeds compared to traditional e-commerce on computers.
Ec2009 ch01 overview of electronic commerceNuth Otanasap
The document provides an overview of electronic commerce (EC), including:
1) Defining EC and describing its categories such as business-to-consumer and business-to-business.
2) Describing the major types of EC transactions and some common EC business models.
3) Discussing the benefits and limitations of EC, as well as the role of the digital revolution in the growth of EC.
E-commerce encompasses more than just online buying and selling, but the entire process of developing, marketing, selling, delivering, and paying for products and services online through a global marketplace supported by business partners. There are several classifications of e-commerce models including business-to-business (B2B), business-to-consumer (B2C), consumer-to-business (C2B), consumer-to-consumer (C2C), peer-to-peer (P2P), mobile commerce (m-commerce), and others. Each model involves different interactions between businesses and consumers with examples provided of websites that engage in each type of e-commerce transaction.
The document provides an overview of electronic commerce (EC), including definitions, categories, frameworks, and historical context. It discusses the key components of EC, including business-to-consumer, business-to-business, mobile commerce, and more. It outlines the driving forces behind widespread EC adoption, including technological advances, globalization, and competitive pressures. The summary also describes benefits of EC for organizations, consumers, and society, as well as limitations and challenges. Finally, it discusses the interdisciplinary nature of EC and impacts on business processes.
This document provides an overview of electronic commerce (EC), including definitions, classifications, frameworks, and a brief history. It defines EC and describes its major categories such as business-to-consumer, business-to-business, and intrabusiness EC. The document also outlines the content and components of an EC framework, including infrastructure, people, policies, marketing, support services, and partnerships. It classifies EC transactions into various models including B2C, B2B, C2C, mobile commerce, and e-government.
E-commerce refers to the buying and selling of goods or services using the internet and other computer networks. It allows businesses to sell products online through virtual storefronts and marketplaces. Demographic and transactional data can be gathered from online contacts and social media. Businesses can reach prospective customers through email and online ads. The main types of e-commerce are business-to-business (B2B), business-to-consumer (B2C), business-to-employee (B2E), and consumer-to-consumer (C2C). Advantages include convenience of shopping anytime from anywhere, while disadvantages include inability to examine products in person and risk of credit card theft. E-commerce is a subset
This document defines and classifies different types of e-commerce. It identifies 14 types including business-to-business (B2B), business-to-consumer (B2C), consumer-to-business (C2B), consumer-to-consumer (C2C), peer-to-peer (P2P), mobile commerce (m-commerce), business-to-employee, e-government, e-learning, and collaborative commerce. For each type, examples are provided of how the transactions occur and common websites that engage in that particular type of e-commerce. The document concludes that e-commerce has become the lifeblood of modern business and commerce.
This document discusses different models of electronic commerce (e-commerce). It describes four main e-commerce models: business-to-business (B2B), business-to-consumer (B2C), consumer-to-consumer (C2C), and consumer-to-business (C2B). For each model, it provides an example of a company that uses that model. It also discusses how e-commerce enables more efficient online transactions between businesses and consumers.
The document discusses various types of e-commerce. It describes e-commerce as encompassing the entire online process of developing, marketing, selling, delivering, and paying for products and services. It then classifies e-commerce into seven main types: business-to-business, business-to-consumer, consumer-to-business, consumer-to-consumer, peer-to-peer, mobile commerce, and business-to-employee. Each type is defined and examples are provided to illustrate the key participants and transactions involved.
This document provides an overview of e-business and e-commerce. It defines e-business as applying information and communication technologies to support all business activities. E-business is divided into internal systems, enterprise communication/collaboration, and electronic commerce (B2B, B2C). Common e-business models include e-shops, e-commerce platforms, e-procurement, e-malls, and e-auctions. E-business can also be classified based on the relationship between different entities like businesses, governments, and consumers. The document then defines e-commerce as buying/selling products or services via computer networks and the internet, noting it is often considered the sales aspect of e-business. Finally,
CHAPTER 7E-Commerce Applications and IssuesCHAP.docxrobertad6
CHAPTER 7
E-Commerce: Applications and Issues
CHAPTER OUTLINE
7.1 Overview of E-Business & E-Commerce
7.2 Business-to-Consumer (B2C) E-Commerce
7.3 Business-to-Business (B2B) E-Commerce
7.4 Electronic Payments
7.5 Ethical and Legal Issues in E-Business
7.1 Overview of E-Business and E-Commerce
The dot-com era
Over 3 billion people are now connected to the
Internet
More than 130 million people are buying online
E-commerce began in 1995
Marketplace → Marketspace
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Overview of E-Business and E-Commerce
E-Commerce (EC): describes the process of buying, selling, transferring or exchanging of products, services or information via computer networks, including the Internet.
E-business: is a broader definition of EC, including
buying and selling of goods and services
servicing customers
collaborating with partners
conducting e-learning
conducting electronic transactions within an organization.
*
Pure versus Partial EC depends on the degree of digitization involved:The product can be physical or digital.The process can be physical or digital.The delivery agent can be physical or digital
Brick-and-mortar: purely physical organizations
Click-and-mortar: organizations are those that conduct some EC activities, yet their business is primarily done in the physical world [multichannneling]
Pure Play: organizations that are engaged only in EC
Overview of E-Business and E-Commerce
*
Bricks and Mortar, Partial EC, and Pure EC
Buy books at Family Bookshop
bricks and mortar
Order physical book from Amazon:
partial EC
Order and download book from Amazon: pure EC
Types of E-Commerce
Business-to-Consumer (B2C): the sellers are organizations and the buyers are individuals
Business-to-Business (B2B): both the sellers and buyers are business organizations
Consumer-to-Consumer (C2C): both the sellers and buyers are individuals
*
Types of E-Commerce
Business-to-Employee (B2E): An organization uses e-commerce internally to provide information and services to its employees.
E-Government (E-Gov.): the use of Internet technology to deliver information about public services to citizens (Government-to-Citizen [G2C]), business partners and suppliers (called government-to-business [G2B]) and between governments [G2G].
Mobile Commerce (m-commerce): e-commerce that is conducted using a mobile phone
*
E-Commerce Business ModelsOnline Direct Marketing: manufacturers sell directly to
customers
Electronic Tendering System: businesses (or governments) request quotation from suppliers [uses B2B or G2B] -[Example: e-tendering The Tender Board ]
E-auction – an auction which is held over the Internet
www.ebay.com
Forward Auction: the highest bidder wins the auction
Reverse Auction: the lowest bidder wins the auction
*
E-Commerce Business ModelsName-your-own-price: customers decide how much they want to pay www.priceline.com
Find-the-best-price: customers specify a need and an intermediary comp.
This document defines and discusses e-business. It begins by defining e-business as using communication and information technologies to support business activities. It then discusses the key components of e-business including e-commerce, e-marketing, and e-operations. The document also outlines several common e-business models including business-to-consumer, business-to-business, and consumer-to-consumer and discusses their key features and examples. Finally, it discusses some common applications and benefits of implementing e-business strategies.
E-commerce involves the buying and selling of goods and services over electronic systems like the internet. It reduces costs for businesses and provides access to global markets. The main models of e-commerce are business-to-business (B2B), business-to-consumer (B2C), business-to-employee (B2E), and consumer-to-consumer (C2C). E-commerce offers advantages like lower costs and a larger customer reach but also disadvantages like the inability to examine products personally and the risk of credit card theft. E-commerce is growing rapidly in India and is expected to create many new jobs.
This document discusses various topics related to e-commerce including business models for e-commerce like B2C, B2B, C2C, etc. It also discusses electronic data interchange (EDI) and how it addresses problems with paper-based systems. Payment gateways are described as representing how e-commerce vendors collect payments online. Virtualization is summarized as partitioning physical servers into multiple logical servers to run operating systems and applications independently, with applications areas including testing/training, server consolidation, portable workspaces, disaster recovery and portable applications.
The document discusses e-business models and the different areas companies conduct business online. It describes the four main areas as direct marketing/selling/services, financial/information services, maintenance/repair/operations, and intermediaries. The two main types of e-business relationships are business-to-business (B2B) and business-to-consumer (B2C). B2B includes e-procurement and exchanges, while B2C includes e-tailing, online services, and consumer demographics. The document also covers challenges of e-business and future trends such as e-channels, e-portals, and e-government models like consumer-to-government.
The document discusses electronic commerce (e-commerce), including definitions, classifications, technologies, and models. Specifically, it covers:
1. Definitions of e-commerce and its classifications from different perspectives such as communication, trading, business processes, services, and education.
2. Models of e-commerce such as B2C, B2B, C2C, mobile commerce, and types of e-commerce transactions.
3. Technologies that enable e-commerce including internet, intranet, extranet, and supporting pillars like people, public policy, marketing, support services, and business partnerships.
4. Benefits of e-commerce for businesses, consumers, and society as well
This document is a minor project report submitted by Irfan Ali, roll number 3166516, to fulfill the requirements of a Bachelor of Business Administration (BBA) degree from Radha Krishna Institute of Technology & Management in Simbhaoli, Hapur, India. The report is on the topic of e-commerce and includes an acknowledgment, declaration, index, and sections on defining e-commerce, the history and process of e-commerce, types of e-commerce like B2B and B2C, and the scope and impact of e-commerce.
The document defines e-commerce and outlines its key components. E-commerce involves technology-enabled transactions and exchanges of digitized information between individuals and organizations. The document discusses the main technologies that enable e-commerce like the internet, websites, and e-commerce server software. It also categorizes the main types of e-commerce: business-to-consumer (B2C), business-to-business (B2B), consumer-to-consumer or peer-to-peer (C2C/P2P), and consumer-to-business (C2B). Examples are provided for each category.
This document is a project report submitted by Irfan Ali, student number 3166516, in partial fulfillment of the requirements for a Bachelor of Business Administration degree. The report is on the topic of e-commerce and was submitted to the project guide, Sonam Mam, and certified by the examiner at Radha Krishna Institute of Technology & Management. The report includes an acknowledgment, declaration, index and sections on introducing e-commerce, the history and process of e-commerce, types of e-commerce, and the scope, limitations, applications, advantages and impact of e-commerce.
The document discusses different dimensions and classifications of e-commerce. It describes how e-commerce can be classified based on the degree of digitization as either pure or partial e-commerce. E-commerce is also classified based on transactions and interactions as business-to-business, business-to-consumer, business-to-business-to-consumer, consumer-to-business, consumer-to-consumer, and peer-to-peer. Mobile commerce and location-based commerce are also discussed. Examples of popular e-commerce sites like Amazon, eBay, and Bhinneka are provided and their key features summarized.
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2. e-commerce
E-commerce refers to the sale of goods or products through online Stores.
Online stores are not just about selling products. Many work on more
sophisticated functions such as flight or hotel booking systems, comparison
sites, online brokers or affiliate marketing schemes.
It’s a big area but still many companies operate in sectors where this model
of business isn’t always appropriate so looking more widely at the internet
and emerging technology is important in presenting a presentation that is of
use to each and every person accessing it.
3. Electronic commerce (EC, e-commerce)—a process of buying,
selling, transferring, or exchanging products, services, and/or
information via electronic networks and computers
A possible response is to introduce a variety of e-commerce
initiatives that can improve:
supply chain operation
information
money from raw materials through factories
increase customer service
open up markets to more customers
e-commerce (Contd…)
4. e-commerce (Contd…)
E-commerce
E-commerce defined from the following perspectives:
Communications: delivery of goods, services, information, or
payments over computer networks or any other electronic means
Commercial (trading): provides capability of buying and selling
products, services, and information on the Internet and via other online
services
Business process: doing business electronically by completing business
processes over electronic networks, thereby substituting information for
physical business processes
Service: a tool that addresses the desire of governments, firms,
consumers, and management to cut service costs while improving the
quality of customer service and increasing the speed of service delivery
5. Learning: an enabler of online training and education in schools,
universities, and other organizations, including businesses
Collaborative: the framework for inter- and intra-organizational
collaboration
Community: provides a gathering place for community members to
learn, transact, and collaborate
e-commerce (Contd…)
6. .
e-business:
e-business:
e-business: a broader definition of EC, which includes:
a broader definition of EC, which includes:
buying and selling of goods and services
buying and selling of goods and services
servicing customers
servicing customers
collaborating with business partners
collaborating with business partners
conducting electronic transactions within an organization
conducting electronic transactions within an organization
7. The EC Framework, Classification, and Content:
Two major types of e-commerce:
• business-to-consumer (B2C) :
: online transactions are made
online transactions are made
between businesses and individual consumers
between businesses and individual consumers
2. business-to-business (B2B):
2. business-to-business (B2B): businesses make online
businesses make online
transactions with other businesses
transactions with other businesses
>intrabusiness
>intrabusiness EC: EC conducted inside an organization (e.g.,
EC: EC conducted inside an organization (e.g.,
business-to-employees
business-to-employees B2E)
B2E)
8. Computer environments:
Computer environments:
1. Internet:
1. Internet: global networked environment
global networked environment
2. Intranet:
2. Intranet: a corporate or government network that uses Internet
a corporate or government network that uses Internet
tools, such as Web browsers, and Internet protocols
tools, such as Web browsers, and Internet protocols
3. Extranet:
3. Extranet: a network that uses the Internet to link multiple
a network that uses the Internet to link multiple
intranets
intranets
The EC Framework, Classification, and Content:
9. EC Framework:
EC applications are supported by infrastructure and by five support
areas:
People
Public policy
Marketing and advertising
Support services
Business partnerships
11. Classification of EC by Transactions or Interactions:
Classification of EC by Transactions or Interactions:
1. business-to-consumer (B2C) : online transactions are made between
: online transactions are made between
businesses and individual consumers.
businesses and individual consumers.
2. business-to-business (B2B): businesses make online transactions with
2. business-to-business (B2B): businesses make online transactions with
other businesses.
other businesses.
3. e-tailing:
3. e-tailing: online retailing, usually B2C
online retailing, usually B2C
4. business-to-business-to-consumer (B2B2C):
4. business-to-business-to-consumer (B2B2C): e-commerce model in which
e-commerce model in which
a business provides some product or service to a client business that
a business provides some product or service to a client business that
maintains its own customers.
maintains its own customers.
5. consumer-to-business (C2B):
5. consumer-to-business (C2B):
e-commerce model in which individuals use the Internet to sell
e-commerce model in which individuals use the Internet to sell
products or services to organizations or individuals seek sellers to bid on
products or services to organizations or individuals seek sellers to bid on
products or services they need.
products or services they need.
12. Classification of EC by Transactions or Interactions (contd...) :
Classification of EC by Transactions or Interactions (contd...) :
6. consumer-to-consumer (C2C):
6. consumer-to-consumer (C2C):
e-commerce model in which consumers sell directly to other consumers.
e-commerce model in which consumers sell directly to other consumers.
7. peer-to-peer (P2P):
7. peer-to-peer (P2P): technology that enables networked peer computers
technology that enables networked peer computers
to share data and processing with each other directly; can be used in C2C,
to share data and processing with each other directly; can be used in C2C,
B2B, and B2C e-commerce.
B2B, and B2C e-commerce.
8. mobile commerce ((m-commerce):
8. mobile commerce ((m-commerce):
e-commerce transactions and activities conducted in a wireless
e-commerce transactions and activities conducted in a wireless
environment.
environment.
9. location-based commerce (l-commerce):
9. location-based commerce (l-commerce): m-commerce transactions
m-commerce transactions
targeted to individuals in specific locations, at specific times.
targeted to individuals in specific locations, at specific times.
13. Classification of EC by Transactions or Interactions (contd...) :
Classification of EC by Transactions or Interactions (contd...) :
6. consumer-to-consumer (C2C):
6. consumer-to-consumer (C2C):
e-commerce model in which consumers sell directly to other consumers.
e-commerce model in which consumers sell directly to other consumers.
7. peer-to-peer (P2P):
7. peer-to-peer (P2P): technology that enables networked peer computers
technology that enables networked peer computers
to share data and processing with each other directly; can be used in C2C,
to share data and processing with each other directly; can be used in C2C,
B2B, and B2C e-commerce.
B2B, and B2C e-commerce.
8. mobile commerce ((m-commerce):
8. mobile commerce ((m-commerce):
e-commerce transactions and activities conducted in a wireless
e-commerce transactions and activities conducted in a wireless
environment.
environment.
9. location-based commerce (l-commerce):
9. location-based commerce (l-commerce): m-commerce transactions
m-commerce transactions
targeted to individuals in specific locations, at specific times.
targeted to individuals in specific locations, at specific times.
14. Classification of EC by Transactions or Interactions (contd...) :
Classification of EC by Transactions or Interactions (contd...) :
10. Intra-business EC:
10. Intra-business EC: e-commerce category that includes all internal
e-commerce category that includes all internal
organizational activities that involve the exchange of goods, services, or
organizational activities that involve the exchange of goods, services, or
information among various units and individuals in an organization.
information among various units and individuals in an organization.
11. business-to-employees (B2E):
11. business-to-employees (B2E): e-commerce model in which an
e-commerce model in which an
organization delivers services, information, or products to its individual
organization delivers services, information, or products to its individual
employees.
employees.
12. collaborative commerce (c-commerce):
12. collaborative commerce (c-commerce):
e-commerce model in which individuals or groups communicate or
e-commerce model in which individuals or groups communicate or
collaborate online.
collaborate online.
13. e-learning:
13. e-learning: t
the online delivery of information for purposes of training or
he online delivery of information for purposes of training or
education.
education.
14. exchange (electronic):
14. exchange (electronic): a
a public electronic market with many buyers and
public electronic market with many buyers and
sellers.
sellers.
15. Classification of EC by Transactions or Interactions (contd...) :
Classification of EC by Transactions or Interactions (contd...) :
15. exchange-to-exchange (E2E):
15. exchange-to-exchange (E2E): e-commerce model in which electronic
e-commerce model in which electronic
exchanges formally connect to one another the purpose of exchanging
exchanges formally connect to one another the purpose of exchanging
information.
information.
16. e-government:
16. e-government: e-commerce model in which a government entity buys or
e-commerce model in which a government entity buys or
provides goods, services, or information to businesses or individual citizens.
provides goods, services, or information to businesses or individual citizens.
16. The Interdisciplinary Nature of EC:
Major EC disciplines:
Major EC disciplines:
Computer science
Computer science
Marketing
Marketing
Consumer behavior
Consumer behavior
Finance
Finance
Economics
Economics
Management information systems
Management information systems
17. social bookmarking
These sites allow individual users to store, tag and share links across the
internet. Users can share these links both with friends and people with
similar interests.
They can access links from any computer they happen to be using.
All of these sites are free to use but do require you to register. Once
registered you can begin bookmarking.
Each of the sites works slightly differently but all perform pretty much the
same function. The more tags a website gets the more it may be found by
likeminded users in the future. As such achieving social tags may be
important in getting future rankings for a site.
The next slide shows the various social bookmarking logos you will see.
19. Structure of Business Models:
1. Revenue model:
1. Revenue model: description of how the company or an EC project will:
description of how the company or an EC project will:
earn revenue
earn revenue
Sales
Sales
Transaction fees
Transaction fees
Subscription fees
Subscription fees
Advertising
Advertising
Affiliate fees
Affiliate fees
Other revenue sources
Other revenue sources
2. Value proposition: The benefits a company can derive from using EC
2. Value proposition: The benefits a company can derive from using EC
search and transaction cost efficiency
search and transaction cost efficiency
complementarities
complementarities
lock-in
lock-in
novelty
novelty
aggregation and inter-firm collaboration
aggregation and inter-firm collaboration
20. Business Models in EC:
1. Online direct marketing
2. Electronic tendering systems:
3. tendering (reverse auction): model in which a buyer requests would-be
sellers to submit bids, and the lowest bidder wins.
4. Name your own price: a model in which a buyer sets the price he or she
is willing to pay and invites sellers to supply the good or service at that
price.
5. Affiliate marketing: an arrangement whereby a marketing partner (a
business, an organization, or even an individual) refers consumers to the
selling company’s Web site.
6. Viral marketing: word-of-mouth marketing in which customers promote a
product or service to friends or other people.
21. 7. Group purchasing: quantity purchasing that enables groups of
purchasers to obtain a discount price on the products purchased.
8. SMEs: small to medium enterprises.
9. Online auctions:
10. Product and service customization: creation of a product or
service according to the buyer’s specifications.
11. Electronic marketplaces and exchanges:
12. Value-chain integrators:
13. Value-chain service providers:
Business Models in EC (contd..) :
22. 14. Information brokers
15. Bartering
16. Deep discounting
17. Membership
18. Supply chain improvers
19. Business models can be independent or they can be combined
amongst themselves or with traditional business models.
Business Models in EC (contd…) :
23. Benefits to organizations:
Benefits of EC:
• Global reach
• Cost reduction
• Supply chain improvements
• Extended hours: 24x7x365
• Customization
• New business models
• Vendors’ specialization
• Rapid time-to-market
• Lower communication costs
• Efficient procurement
• Improved customer relations
• Up-to-date company material
• No city business permits and
fees
• Other benefits
• Ubiquity
• More products and services
• Cheaper products and
services
• Instant delivery
• Information availability
• Participation in
auctions
• Electronic
communities
• “Get it your way”
• No sales tax
26. Barriers of EC:
• Security
• Trust and risk
• Lack of qualified personnel
• Lack of business models
• Culture
• User authentication and lack of
public key infrastructure
• Organization
• Fraud
• Slow navigation on the Internet
• Legal issues
27. The Digital Revolution:
> Digital economy: An economy that is based on digital technologies,
including digital communication networks, computers, software, and other
related information technologies; also called the Internet economy, the new
economy, or the Web economy.
> A global platform over which people and organizations interact,
communicate, collaborate, and search for information.
Includes the following characteristics:
A vast array of digitizable products
Consumers and firms conducting financial transactions digitally
Microprocessors and networking capabilities embedded in physical
goods