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LITE 2016 – Eating Our Own Dog Food: How We Use Administrate [Natasha Serafimovska]
- 3. What Do We Use Administrate or?
• To Sell Our Software;
• To Track Our Work;
• To Analyse Our Business;
• To Report on Our Performance.
- 5. Our Workflow in Administrate:
Sales
Operations
Implementation
Customer
Success
Analysis
• Lead & Marketing Automation;
• Prospect Follow Ups;
• Manage Team KPIs;
• Client Handover to Implementation.
• Track Client History;
• Update CRM Account;
• Add Client to Administrate University.
• Monitor Client Success;
• Manage Team OKRs;
• Keep Account Details Up to Date;
• Business Performance;
• Individual Performance;
• Customer Success.