Tell them what you’re going to cover. Ie The journey you’ve been on: how you used to collect feedback and how you do it now How Coursecheck helps you manage your feedback from a quality control point of view How Coursecheck helps with your marketing efforts How Coursecheck integrates with Administrate
Stacks of paper, low priority admin task so would get left. We have an ISO9001 Certificate that we worked hard to get. Each year we are audited by BSI and one of our Quality Marks is customer satisfaction. Once set up, coursecheck feedback is automatic.
Here are few examples of the the sort of analysis that you can do… Track your Net Promoter Score (NPS) which is linked to the question about “How likely are you to recommend us?” See which courses and instructors are performing best and where things could be better Do some trainers get better feedback on some courses than others etc
You get automated reports so don’t have to remember to log in and check. On both reports, there are links so that you can respond to comments (good or bad) if you want to It’s particularly important with negative feedback, to respond promptly so the alerts are useful
You can configure the survey form to ask whatever questions you want High level comments made public Detailed feedback only visible to PTT Delegates can choose to keep their feedback private ie for PTT’s eyes only
If anyone searches on PTT, they can see our reviews.
You put the Coursecheck widget on your site so people can easily get to your reviews
You have a microsite on Coursecheck with a page for each of the courses you offer
People can enquire on Coursecheck and leads are sent across for PTT to follow up
Coursecheck and Administrate talk to each other through the Administrate API.
Your schedule of events in Coursecheck is refreshed automatically every night with the latest information from Administrate
Here’s an example of a survey request email that’s sent out automatically by Administrate on the last day of each course. This is done using an Administrate trigger The survey link is dynamic ie different for each event. So delegates don’t have to answer questions about which course they attended etc – that’s all part of the link
This is how the template looks in Administrate. As you can see, it’s very easy to edit and make your own.
LITE 2018 – Making the Most of Your Customer Feedback [Abby Fermont]
Collecting customer feedback using
Coursecheck and Administrate
Proactive Technical Training (PTT)
• Feedback collected on paper
• Admin-heavy process
• No real benefit derived
• Feedback requests sent automatically
• Email alerts to positive/negative comments
• Great insight into the customer experience and