1. Brandy Moore
4839 Alaina Dr.
Rosharon, TX 77583
979.318.6833
brandy.borne@yahoo.com
Summary
14 years of experience in Customer Service, Underwriting, Financial Service
Representative, Loan Officer, Teller and Sales. 2 years of experience in
Administrative Assistant. Skilled in Microsoft Office, Episys-Symitar, Cash
Handling, Ten Key Calculator and acknowledged as a team player.
Employment July 2013 – Current
Cy Fair Federal Credit Union, Houston, TX
Loan Servicing Specialist II - Underwriter
 Review and evaluation of consumer loan applications, making
appropriate credit decisions based on lending policy and credit
history.
 Review and audit loans for closing.
 Responsible for resolving potential issues with customer loans.
 Assist call center representatives and branch staff with lending
inquiries.
 Serves as back up to the loan processors to book CUAC indirect
loans.
 Responsible for resolving issues within loan servicing department
and take appropriate measures to rectify.
 Preparation of reports for Vice President of lending.
 Preparation of files for title/ file clerk essential for closings.
 Training new employees on the loan manual.
November 2011- July 2013
Cy Fair Federal Credit Union, Houston, TX
Financial Service Representative II
 Knowledge of all credit union lending standards, policies and
procedures.
 Point of contact customer service representative – rotated into
multiple positions – front desk, loans, and accounts receivable.
 Effectively solve customer issues in a timely professional manner.
 Maintain quality control/satisfaction records, offering suggestions
to improve customer service.
 Advise customers on available bank products and service that best
fulfill individual’s needs.

2. June 2004 – November 2011
Baycel Federal Credit Union, Bay City, TX
Underwriter/Loan Officer/Bank Teller
 Open, process and service asset and liability accounts for members.
 Analyze applications financialstatus, credit and property
evaluations to determine feasibility of granting loans.
 Analyze credit reports and calculate debt to income ratio
comparison concerning loan and credit card applications.
 Pull paid loans at the end of each month.
 Reconcile Automatic Teller Machine.
 Responsible for ordering and balancing vault money.
 Scanning and balancing daily checks.
 Advise customers on available bank products and service that best
fulfill individual’s needs.
 Open, process and service asset/liability accounts for consumers.
 Process insured deposit products.
May 2003 - June 2004
Henderson Fabrication, Bay City, TX
Administration/ Project Assistant
 Comprehend customer requirements and make appropriate
recommendations/briefings.
 Build positive relationships with clients.
 Point of contact as customer service representative.
 Prepare outgoing packages for shipping and receiving.
 Prepare forms for purchasing/shipping steel.
 Procurement of major material required for customer orders.
July 2001 - May 2003
International Bank of Commerce, Bay City, TX
Bank Teller
 Provides account services to customers by receiving deposits, loan
payments, cashing checks and issuing savings withdrawals.
 Complies with bank operations and security procedures by
participating in all dual-control functions.
 Cross-sells bank products by answering inquiries and informing
customers of new services and product promotions.
 Maintaining customer traffic surveys.
 Maintaining or balancing cash drawer
Education Wharton County Jr. College, Wharton, TX 1999-2000

3. Bay City High School, Bay City, TX 1996-1999