XenApp 6.5 - Event Log Messages

EventID EventType EventSource EventLocation Description with Parameters
0 Warning CitrixHealthMon Application Recovery action was unable to stop service <Service Name>.
0 Information
Citrix Virtual Memory
Optimization Application Virtual Memory Optimization: Service started.
1 Information
Citrix Location and
Sensor Activity Application
A program accessed information from a Citrix Location Sensor
ImagePath=<Full Path of the Process>;
PID=<PID>;
Username=<UserName>;
SID=<SID>
1 Error
Citrix Configuration
Logging Application
Configuration logging database is not available. Changes to the farm
can not be logged.
1 Information
Optimization Application Virtual Memory Optimization: Service stopped.
2 Information
Logging Application
Configuration logging database is available. Changes to the farm will be
logged.
2 Information Citrix WMI Service Application
The Citrix WMI Service started with <Total Licensed Modules> of <Total
Modules> modules licensed and running.
2 Warning
Optimization Application
Virtual Memory Optimization: Unable to impersonate self, Last Error =
<Error Code>
3 Information
Logging Application Settings of the configuration logging database have changed.
3 Warning Citrix WMI Service Application
The license check for <Dll Name> failed, it will therefore not be available
until a valid license is provided.
3 Warning
Virtual Memory Optimization: Unable to open process token for <User
Name>. Last Error = <Error Code>.
4 Error
Logging Application
Failed to connect to the logging database. The database returned the
following error: '<Error Message>'.
4 Error Citrix WMI Service Application
The API Version check for <Dll Name> failed, the service requires a
minimum of version <Service API Version>, the dll only provides the api
up to version <Dll API Version>, obtain a newer dll to rectify this issue.

4 Warning
Virtual Memory Optimization: Unable to impersonate logged on user.
Last Error = <Error Code>.
5 Warning wsxica Application Citrix Ticket Logon attempted on invalid ticket
5 Information
Logging Application Connection to the logging database has been closed.
5 Warning Citrix WMI Service Application
Not loading the dll detailed in the <Reg Key> subkey, if you wish for the
dll to be loaded, change the value of the Load DWORD, in the registry,
to 1.
5 Error
Virtual Memory Optimization: Install: Could not open service manager.
Last Error = <Error Code>.
6 Error
Logging Application A write to the configuration logging database has failed.
6 Error Citrix WMI Service Application
Unable to open the registry key
'HKLMSOFTWARECitrixWMIServiceDLLs'. Data contains returned
error code.
7 Information Citrix WMI Service Application
The license check for <Dll Name> passed. The dll has now been
activated and its functionality is now available.
8 Warning
Virtual Memory Optimization: Could not open <Key>, Last error = <Error
Code>
9 Warning wsxica Application
<User Name> was denied access while trying to launch '<App Name>'.
Please check the XenApp farm and the Published Application 'Access
Control' settings in the Citrix Access Management Console.
9 Error Citrix WMI Service Application An internal error has occurred at: <FileName>:<Line Number>.
9 Warning
Virtual Memory Optimization: Could not connect to the alternate stream
driver, Last error = <Error Code>
10 Information MetaFrameEvents Application
LoadProtocol_Object registry key value was changed. Changing this
value causes XenApp to function incorrectly. Rewriting the key value
10 Warning
Virtual Memory Optimization: System resources are over <Percentage>
percent. The service will remain idle for <Minutes> minutes.

11 Error
Virtual Memory Optimization: Install: Couldn't create the service. Last
error = <Error Code>
13 Warning
Virtual Memory Optimization: RegisterServiceCtrlHandler failed. Last
Error = <Error Code>
14 Warning
Optimization Application Virtual Memory Optimization: Bad Service Request.
15 Error
Virtual Memory Optimization: Unable to stop the service. Last Error =
<Error Code>.
16 Warning
Virtual Memory Optimization: Unable to delete <File Name>. Error code:
<Error Code>.
17 Information
Virtual Memory Optimization: Starting the Virtual Memory Optimization
Service
18 Error
Virtual Memory Optimization: Unable to start the service. Last Error =
<Error Code>.
19 Warning
Optimization Application Virtual Memory Optimization: DCOM Error %1.
42 Error
Citrix HDX
MediaStream for Flash Application
Unexpected server error occurred in HDX MediaStream for Flash. The
browser page will be refreshed and server-side Flash rendering will be
used if available.
URL: <Page URL>
44 Error
Citrix HDX
The session is not sufficiently licensed for HDX MediaStream for Flash.
Server-side Flash rendering will be used if available.
45 Error
Citrix HDX
The HDX MediaStream for Flash Service is not available. Server-side
Flash rendering will be used if available.
46 Error
Citrix HDX
Unexpected client error occurred in HDX MediaStream for Flash. The
browser page will be refreshed and server-side Flash rendering will be
used if available.
URL: <Page URL>
47 Error
Citrix HDX
HDX MediaStream for Flash failed to start up. Server-side Flash
rendering will be used if available.

48 Warning
Citrix HDX
The Flash Player on the client device is not compatible with the Flash
Player on the server device. Server-side Flash rendering will be used.
Client Player version: <Client Flash Version>
Server Player version: <Server Flash Version>
Player compatibility mask: <Mask>
49 Warning
Citrix HDX
The maximum number of Flash Player instances has been exceeded for
this session. If available, Server-side Flash rendering will be used for
the additional Flash Player instance.
50 Warning
Citrix HDX
The client does not support HDX MediaStream for Flash. Server-side
51 Warning
Citrix HDX
The Flash Player is not available on the client device. Server-side Flash
Required Client Flash Player type: <Flash Player Type>
52 Warning
Citrix HDX
The Flash Player on the client is a version not supported by HDX
MediaStream for Flash. Server-side Flash rendering will be used if
available.
Client Player version: <Flash Player Version>
53 Warning
Citrix HDX
Network latency is above the level supported by HDX MediaStream for
Flash. Server-side Flash rendering will be used if available.
Measured latency (milliseconds): <Latency>
54 Warning
Citrix HDX
The client's Flash Player was unable to fetch Flash content directly from
the client device. The browser page will be refreshed and server-side
URL: <Page URL>
55 Information
Citrix HDX
HDX MediaStream for Flash is not enabled. Server-side Flash
56 Information
Citrix HDX
A Flash Player instance matched the HDX MediaStream for Flash
dynamic blacklist. Server-side Flash rendering will be used if available.
URL: <Page Url>

57 Information
Citrix HDX
The client end-user has chosen not to use HDX MediaStream for Flash.
58 Information
Citrix HDX
dynamic blacklist. The Flash rendering will be blocked due to
configuration.
URL: <Page Url>
59 Information
Citrix HDX
compatibility list. Server-side Flash rendering will be used if available.
URL: <Page Url>
60 Information
Citrix HDX
compatibility list. The Flash rendering will be blocked due to
configuration.
URL: <Page Url>
61 Information
Citrix HDX
A Flash Player instance meets Intelligent Fallback rules. Server-side
URL: <Page Url>
62 Information
Citrix HDX
A Flash Player instance meets Intelligent Fallback rules. The Flash
rendering will be blocked due to configuration.
URL: <Page Url>
63 Information
Citrix HDX
The server's Flash player has been completely blocked due to
configuration.
64 Warning
Citrix HDX
The client supports an older version of HDX MediaStream for Flash.
HDX MediaStream for Flash will be used at a reduced level of
functionality.
65 Warning
Citrix HDX
The client supports an older version of HDX MediaStream for Flash.
66 Information
Citrix HDX
A Flash Player instance has fallen back to server-side content fetching.
URL: <Page URL>

67 Warning
Citrix HDX
The browser major version is below the minimum major version
supported by HDX MediaStream for Flash. Server-side Flash rendering
will be used if available.
Reported browser major version: <Browser Major Version>
68 Warning
Citrix HDX
The browser major version is above the maximum major version
supported by HDX MediaStream for Flash. Server-side Flash rendering
Reported browser major version: <Browser Major Version>
69 Warning
Citrix HDX
The session color depth is below the minimum color depth supported by
HDX MediaStream for Flash. Server-side Flash rendering will be used if
available.
Reported color depth (bpp): <Current Session Color Depth>
70 Warning
Citrix HDX
The browser was initially started with a version of HDX MediaStream for
Flash that does not match the current client (Smooth Roaming is in
effect). Server-side Flash rendering will be used if available.
71 Warning
Citrix HDX
The site URL cannot be obtained from the browser to check against the
dynamic blacklist or the compatibility list. Server-side Flash rendering
72 Warning
Citrix HDX
The client supports an incompatible version of HDX MediaStream for
Flash.
Client compatibility level: <Client compatibility level>
Server compatibility level: <Server compatibility level>
73 Warning
Citrix HDX
The Flash Player on the server is a version not supported by HDX
MediaStream for Flash. Server-side Flash rendering will be used if
available.
Current server Player version: <Current Flash Version>
Minimum required server Player version: <Minimum Required Version>
257 Information Citrix-USB-Service Application The Citrix USB Service has started.
258 Information Citrix-USB-Service Application The Citrix USB Service received a corrupt packet.
259 Information Citrix-USB-Service Application
The Citrix USB Service allows USB Device with <Product ID: 0x%x
Vendor ID: 0x%x Device ID: 0x%x> to be remoted.

The Citrix USB Service policy rejects USB Device with <Product ID:
0x%x Vendor ID: 0x%x Device ID: 0x%x> to be remoted.
The Citrix USB Driver rejects USB Device with <Product ID: 0x%x
The Citrix Client policy rejects USB Device with <Product ID: 0x%x
263 Information Citrix-USB-Service Application The Citrix USB Service supports Isochronous devices in this session.
The Citrix USB Service does not support Isochronous devices in this
session.
265 Information Citrix-USB-Service Application The Citrix USB Service policy disables USB Redirection.
266 Error Citrix-USB-Service Application
The Citrix USB Service failed to establish communication channel with
client plug-in.
267 Error Citrix-USB-Service Application The Citrix USB Service Handshake failed with client plug-in.
User:<RequestUserName> (<RequestServerName>:Session
<RequestSessionId>) has requested to shadow
user:<TargetUserName> (<TargetServerName>:Session
<TargetSessionId>).
1000 Information picadm System Client drive mapping started
1000 Information
Citrix CGP Server
Service Application The service has started.
User:<RequestUserName> (<RequestServerName>:session
<RequestSessionId>) has stopped shadowing user:<TargetUserName>
(<TargetServerName>:Session <TargetSessionId>). The session ended
successfully.
1001 Information picadm System Client drive mapping stopped
1001 Information
Citrix CGP Server
Service Application The service has stopped.

1001 Information TWPopup Application
The following requested video mode was not available: <Requested
XRes> x <Requested YRes> x <Requested BPP> BPP
The video mode has been set to the following mode: <Session XRes> x
<Session YRes> x <Session BPP> BPP
Incompatible client and server.
1001 Information Citrix Vd3d Driver Application
Vd3d protocol version
Used: <MajorVersion.MinorVersion>
Host: <MajorVersion.MinorVersion>
Client: <MajorVersion.MinorVersion>
1001 Warning CitrixHealthMon Application There was an error performing a recovery action. <Exception Message>
1002 Error MetaFrameEvents Application
User:<RequestUserName> (<RequestServerName>:session
<RequestSessionId>) has failed to shadow user:<TargetUserName>
(<TargetServerName>:Session <TargetSessionId>). The session ended
unsuccessfully.
1002 Information
Citrix CGP Server
Service Application The service is ready for ICA session launches.
Client not capable of requested video mode.
1002 Information Citrix Vd3d Driver Application Aero Redirection has started successfully.
1002 Information CitrixHealthMon Application Recovery action is restarting local machine.
1003 Error MetaFrameEvents Application Error <ErrorId>: <System Error Message>
1003 Warning
Citrix CGP Server
Service Application The service is no longer ready for ICA session launches.

License not installed for requested video mode.
1003 Information Citrix Vd3d Driver Application Aero Redirection stopped because client was disconnected.
1004 Error MetaFrameEvents Application The request to control another session remotely was denied.(<ErrorId>)
1004 Error picadm System Client drive mapping startup failed
1004 Error
Citrix CGP Server
Service Application
The service has detected an error (<Error Code>) <Error Str1> <Error
Str2> <Error Str3> <Error Message> at <File Name: Line Number>.
Video mode restricted by system administrator.
Aero Redirection is not available because client protocol version
<MajorVersion.MinorVersion> is not supported.
1004 Information CitrixHealthMon Application Recovery action is setting local machine state to prohibit logons.
The requested session cannot be controlled remotely. This may be
because the session is disconnected or does not currently have a user
logged on. Also, you cannot control a session remotely from the system
console or control the system console remotely. You cannot remotely
control your own session either. (<ErrorId>)
1005 Error picadm System FSDK Registration failed
1005 Information
Citrix CGP Server
Service Application The service is waiting for a connection.

Client or server is a beta version.
Aero Redirection was unable to start because of slow network
connection or client
The requested session is not configured to allow remote
control.(<ErrorId>)
1006 Error picadm System Unable to allocate from paged pool
1006 Information
Citrix CGP Server
Service Application The service is no longer waiting for a connection.
Video mode for existing session cannot change.
1006 Information Citrix Vd3d Driver Application Aero Redirection stopped because of slow network connection or client
1006 Information CitrixHealthMon Application Recovery action is restarting Citrix services.
1007 Error picadm System Unable to allocate from non paged pool
1007 Information
Citrix CGP Server
Service Application The session is now connected.
1007 Information Citrix Vd3d Driver Application Aero Redirection was unable to start because it is disabled by policy
1007 Error CitrixHealthMon Application Failed to restart Citrix service <Service Name>.
1008 Error picadm System Unable to create a new thread
1008 Warning
Citrix CGP Server
Service Application The session has been interrupted.
1008 Information Citrix Vd3d Driver Application Aero Redirection stopped because it is disabled by policy
1008 Information CitrixHealthMon Application Recovery action is stopping Citrix services.

1009 Error picadm System Timeout waiting for response message from client %2
1009 Information
Citrix CGP Server
Service Application The session has been resumed.
1009 Information Citrix Vd3d Driver Application Aero Redirection was unable to start because client reported no GPU
1010 Error picadm System Error while waiting for response message from client %2
1010 Warning
Citrix CGP Server
Service Application The session has finished.
1010 Information Citrix Vd3d Driver Application Aero Redirection stopped because client reported no GPU
1010 Error CitrixHealthMon Application <Module Name> failed to load: <Error Message>
1011 Error picadm System Unexpected network error
1011 Warning
Citrix CGP Server
Service Application A connection attempt has been rejected.
Aero Redirection was unable to start because redirection was disabled
by a running application:
<ProcessName>(<PID>)
1012 Warning
Citrix CGP Server
Service Application A reconnection attempt has been rejected.
Aero Redirection stopped because redirection was disabled by a
running application:
<ProcessName>(<PID>)
Aero Redirection was unable to start because composition is disabled
by the current theme.
Aero Redirection stopped because composition is disabled by the
current theme.
Replication and installation has succeeded for printer driver (<Driver
Name>)
1101 Error MetaFrameEvents Application Installation failed for printer driver (<Driver Name>)
Printer driver replication failed. Printer driver: (<Driver Name>)
Destination server: (<Server Name>)

1103 Warning MetaFrameEvents Application
An error occurred while retrieving client printer properties. Default printer
properties will be used instead. Client name: (<Client Name>) Printer:
(<Printer Name>) Printer driver: (<Printer Driver Name>)
Client printer auto-creation failed. The printer driver is not allowed
based on the Driver Mapping List policy. Check your Driver Mapping
List policy in the Citrix Policy Manager. Client name: (<Client Name>)
Printer: (<Printer Name>) Printer driver: (<Printer Driver Name>)
1106 Error / WarningMetaFrameEvents Application
Client printer auto-creation failed. The driver could not be installed.
Possible reasons for the failure: The driver is not in the list of drivers on
the server. The driver cannot be located. The driver has not been
mapped. Client name: (<Client Name>) Printer: (<Printer Name>)
Printer driver: (<Printer Driver Name>)
Client printer auto-creation failed. The driver could not be installed.
Possible reasons for the failure: The driver is not in the list of drivers on
the server. The driver cannot be located. Driver mapping is incorrect.
Client name: (<Client Name>) Printer: (<Printer Name>) Client Printer
driver: (<Printer Driver Name>) Server Printer driver: (<Server Printer
Driver Name>)
The configured client printer(s) cannot be auto-created for the client
(<Client Name>). You can only configure client-printers to be auto-
created for DOS and Windows-CE ICA clients.
An error occurred at the following source server while trying to replicate
a driver: Source Server Name: (<Server Name>) Driver Name: (<Driver
Name>)
An error occurred while starting the printer management plugin. You
may not have access to some of the features related to printer
management. If the NT Print Spooler Service is not running on this
server, start it and restart the Citrix IMA Service.
Could not add printer connection to printer (<Printer Name>), for user
(<User Name>). Error condition is: (<Error Message>).

Printer auto-creation failure. Reason: AddPrinter() failed with status
<Error No>. Client name: (<Client Name>) Printer name: (<Printer
Name>) Port name: (<Port Name>) Driver name: (<Driver Name>) Print
processor: (<Print Processor Name>)
Printer driver installation time-out. Auto-driver installation aborted and
temporarily disabled. Driver: (<Server Driver Name>) Probable cause:
driver signature check failure due to modified NTPRINT.INF file.
Printer driver (<Driver Name>) automatically installed from Windowï¿½s
driver.cab using ntprint.inf
User '<Fully Qualified User Name>' reached the Citrix concurrent
connection limit and was denied logon. The farm is currently configured
to permit each user to create <User Session Limit> concurrent
connections. Use Citrix Management Console's farm properties page to
modify this behavior if you want to permit more connections per user.
The Citrix published application '<App Name>' has reached a
concurrent application limit. '<App Name>' is currently configured to
permit <Instance Limit> concurrent connections. Use Citrix
Management Console's application properties page for '<App Name>' to
modify this behavior if more concurrent connections are required.
User '<Fully Qualified User Name>'s attempt to run multiple instances of
the Citrix published application '<App Name' was denied. A concurrent
application limit for '<App Name>' is currently set to allow only a single
instance per user. Use Citrix Management Console's application
properties page for '<App Name>' to modify this behavior if multiple
instances per user are necessary.
1220 Warning MetaFrameEvents Application Invalid zones exist.
There was an error starting the Citrix CPU Utilization Mgmt and Citrix
Virtual Memory Optimization services. These services depend on the
Citrix Independent Management Architecture service, which must be
licensed.

A request for a launch ticket was denied since this server does not trust
requests sent to the XML service.
1227 Error vdtw30 System
An Exception has occurred within the Citrix Thinwire driver. The
Exception Record context is present.
An Exception has occurred within the Citrix Thinwire driver. The
Exception Record context is not present.
1229 Error MetaFrameEvents MetaFrame
The Dynamic Fair Share Scheduling (DFSS) aspect of the Remote
Desktop Services role is currently enabled. CPU Utilization
Management does not operate correctly when DFSS is enabled, so the
Citrix Independent Management Architecture service (IMAService) will
not start CPU Utilization Management. To allow IMAService to start
CPU Utilization Management, disable DFSS. For instructions on how to
disable DFSS, see help for Microsoft Remote Desktop Services or Citrix
XenApp.
Installation of the following product failed verification: <Product Name>.
This occurs when the installer files are missing from the Windows
Installer cache. Run a repair on the missing product from the Add or
Remove Programs Control Panel Applet to correct this problem.
The Citrix Independent Management Architecture service was unable to
locate the required cached copies of Citrix Windows Installer files. It will
ignore this error and continue to start up. However, the list of installed
Citrix products may not be displayed correctly in the management
consoles and future install, uninstall or upgrade of Citrix software or
hotfixes may fail.
The Citrix Thinwire driver stopped because it can not allocate the
required memory. You may need to manually disconnect and restart any
existing sessions.
1250 Error MetaFrameEvents Application Failed to get domain trust information for this server.

An attempt to inform the SemsService of some EUEM data has failed.
This is probably because the SemsService has unexpectedly
terminated. Some EUEM data has been lost.Error code <Error Code>
Client Name: <Client Name>
SessionId: <Session Id>
An attempt to connect to the SemsService has failed with error code
<Error Code>
An error has been detected while parsing EUEM messages received
from the client. This may be due to corruption of the EUEM virtual
channel data.
An error has been detected while processing EUEM messages received
from the client. The detected error code is <Error Code>.
A security violation occurred during a launch request for the published
application "<App Name>" and client to server content redirection
functionality was disabled for that launch. If users are unable to
correctly launch published applications there may be a configuration
error in the application command-line. Please see
http://support.citrix.com/ for more information.
1452 Information Citrix ICA Service MetaFrame The XenDesktop Display Manager is in XPDM mode.
1453 Information Citrix ICA Service MetaFrame The XenDesktop Display Manager is in WDDM mode.
1480 Error MetaFrameEvents MetaFrame
Failed to launch application <App Name> with command line
'<Command Line Params>'. Ensure that the application is installed and
that the user has permission to launch it.
2002 Error CitrixHealthMon Application
Could not reset the test. The Win32 error message was <Error Code>.
<Error Message>
Could not run the test. The Win32 error message was <Error Code>.
<Error Message>

2003 Error / WarningCitrixHealthMon Application <Assembly Name> was not properly signed by Citrix.
Test threshold reached for the test <Test Name>. The action to
<Action> will now be performed. The test is assumed to be in a failed
state, and no more failure messages will be returned. An information
message will be sent when the test is passed.
Debug Information: <Debug Information>
2006 Information CitrixHealthMon Application
The test, <Test Name>, was able to successfully run and pass. The test
is now assumed to be in a passing state and the failure threshold has
been reset.
2007 Error CitrixHealthMon Application <Test Path> failed to load: <Error Message>
2008 Error CitrixHealthMon Application <Config Path> is not a Citrix Health Monitoring Test.
2009 Error CitrixHealthMon Application <Assembly Name> is not an assembly.
Type file <Type File> does not have a valid extension for running under
the current security context.
3001 Information Citrix Vd3d Driver Application Citrix WDDM Display driver is missing. Please reinstall.
Citrix WDDM Display driver is not running. Please check Device
Manager.
3584 Error IMAService System Failed to open system registry key with error <Error Code>
3585 Error IMAService System Failed to initialize registrar component with error <Error Message>
3586 Error IMAService System
Failed to prepare the transport system for operation with error <Error
Message>
3587 Error IMAService System Incompatible WinSock version
Failed to prepare the messaging system for operation with error <Error
Message>
3590 Error IMAService System Failed to prepare the plugin system with error <Error Message>
3591 Error IMAService System Failed to initialize all components with error <Error Message>
3592 Error IMAService System Failed to start transport with error <Error Message>
3593 Error IMAService System Failed to create a new message port with error <Error Message>
3600 Error IMAService System Failed to create an event queue with error <Error Message>
3601 Error IMAService System Failed to load initial plugins with error <Error Message>
3602 Error IMAService System Failed to unload initial plugin with error <Error Message>
3603 Error IMAService System Failed to unload subsystems with error <Error Message>
3604 Error IMAService System Failed to destroy system event queue with error <Error Message>

3605 Error IMAService System Failed to stop transport with error <Error Message>
3606 Error IMAService System Failed to stop system with error <Error Message>
3607 Error IMAService System Failed to uninitialize system with error <Error Message>
3608 Error IMAService System Failed to start system with error <Error Message>
3609 Error IMAService System Failed to load plugin <Plugin Name> with error <Error Message>
Failed to initiate RPC for Remote Access Subsystem with error <Error
Message>
Failed to connect to the database. Error - <Error Message> Increase the
number of processes available to the database. See Citrix XenApp
documentation for details
The server running Citrix XenApp failed to connect to the Data Store
<Error Message>. Invalid database user name or password. Please
make sure they are correct. If not
Failed to connect to the database with error. Error - <Error Message>
The ACCESS .mdb file is missing.
The server running Citrix XenApp failed to connect to the Data Store.
Error - <Error Message> The database is down or there is a network
failure.
Error - <Error Message> An unknown failure occurred while connecting
to the database.
Configuration error: Failed to read the farm name out of the registry on
a server configured to access the Data Store directly.
Configuration error: Failed to get the farm name from the Data Store
proxy server with error <Error Message>. This server is configured to
access the Data Store indirectly. The server specified as the Data Store
proxy is not available. Verify that the Data Store proxy server is
accessible and that the IMA Service is started on it.
3620 Warning IMAService System
Error - <Error Message> Invalid database user name or password.
Please make sure they are correct. If not, use DSMAINT CONFIG to
change them.

Error - <Error Message> The database is down or there is a network
failure.
Error - <Error Message> An unknown failure occurred while connecting
to the database.
The Database Server hosting the Citrix DataStore has failed to respond
to an IMA query in a timely fashion. This may be an indication of
problems with the network, name resolution or problems with the
Database Server hosting the Citrix DataStore.
The Database Server hosting the Citrix DataStore has failed to respond
to an IMA query in a timely fashion. This may be an indication of
problems with the network, name resolution or problems with the
Database Server hosting the Citrix DataStore.
The server running Citrix XenApp failed to connect to the data store.
Invalid database user name or password. Please make sure they are
correct. If not, use DSMAINT CONFIG to change them.
Error: <Error Message> Indirect: <0 or 1> Server: <Server Name>
DSN file: <DSN File Name>
Invalid database user name or password. Please make sure they are
correct. If not, use DSMAINT CONFIG to change them.
The database is down or there is a network failure.
The database is down or there is a network failure.

The server running Citrix XenApp failed to connect to the data store. An
unknown failure occurred while connecting to the database.
Error - %1 An unknown failure occurred while connecting to the
database.
The database server hosting the Citrix data store has failed to respond
to an IMA query in a timely fashion. This may indicate problems with the
network, name resolution or problems with the database server hosting
the Citrix data store.
The database server hosting the Citrix data store has failed to respond
to an IMA query in a timely fashion. This may indicate problems with the
network, name resolution or problems with the database server hosting
the Citrix data store.
Error: Failed to connect to the database. The ACCESS .mdb file is
missing.
3648 Information IMAService System Connection to Data Store database restored.
Error from SQL Server. SQLSTATE code: <Sql State>K375, Message:
<Error Message>.
SQL Server error code: <Native Error Code>, Citrix result status:
<Result>
Error from Oracle Server. Oracle error code: <Error Code>, Message:
<Error Message>.
Citrix result status: <Result Code>

The servers farm data key does not match the farms current data key
stored in the Data Store. IMA is shutting down.
3997 Error MetaFrameEvents System
Installation of the following product failed verification: <Product Name>.
This occurs when the installer files are missing from the Windows
Installer cache. Run a repair on the missing product from the Add or
Remove Programs Control Panel Applet to correct this problem.
3999 Information IMAService System
A data collector election was triggered by server <ServerName> for
zone <Zone>. Server <Host Name> was elected as the new data
collector.
Server <Host Name> has reported <Alert String> data collector
elections within one hour. Election alerting will be temporarily
suspended on this server.
The Citrix Independent Management Architecture (IMA) service is
unresponsive. This server has been removed from participation in farm
activity and data collector elections. To restore this server, restart the
IMA service.
Server Group not found <UID>. Data Store is invalid. Correct using
DSCHECK Groups.
The Citrix Independent Management Architecture service encountered a
problem, but is now responding. This server has resumed participation
in farm activity and data collector elections.
Server not found <UID>. Data Store is invalid. Correct using DSCHECK
Servers.
exiting. The XenApp Server Configuration tool has not been run on this
server. Please run XenApp Server Configuration tool.
4003 Error CitrixHealthMon Application Unable to get Citrix install location from registry key <Reg Key>.
exiting. The IMA Encryption settings on this server do not match the
farm settings. Use ctxkeytool from the Support directory of the DVD to
configure IMA Encryption.

The file <Full Path> does not have the correct permissions. In SDDL,
the expected ACL was <ACL>. The actual ACL was <ACL>. For
reference, the files placed in the test folder should have inheritable
permissions turned on which will result in the file have full control
access for the Administrators group, Read and Execute access for the
Local Service user account, and the owner will be the Administrators
group.
exiting. The Neighborhood (farm name) could not be read from the Data
Store or written to the registry.
There was an exception with a Health Monitoring & Recovery timer.
Please view log file <Full Path> for more information.
4006 Error IMAService System Failed to execute method <Method Name> with error <Error Code>.
exiting. The DSN File could not be updated with the information
retrieved from Group Policy. Error: <Error Code> DSN file: <DSN File>
DSN Entry: <DSN Name> Policy Setting: <Policy Setting> Confirm that
the Network Service has write permissions to the DSN File.
4007 Error CitrixHealthMon Application The file <Full Path> does not exist.
exiting. The database name and database server name recorded in the
DSN file must either be empty or match the values stored in Group
Policy. DSN file: <DSN File> DSN Entry: <DSN Name> DSN Value:
<DSN Value> Policy Setting: <Policy Setting>
There was an exception with a Health Monitoring & Recovery timer.
The details are below:
<EventLogEntry Contents>
There may be <No.Of Events> more event(s) before messages stop
being sent to the event viewer.

exiting. This XenApp server supports only session-host mode and is
attempting to join a zone that does not include another server to
perform data collection. To resolve this issue, add a server to zone
<Zone Name> that is configured as a controller and restart the IMA
service.
No controller could be contacted in zone <Zone Name>. This XenApp
server supports only session-host mode and will continue polling for a
controller, but will not accept new connections until one is online.
Successfully contacted controller <Host Name> in zone <Zone Name>.
This server will now participate in load balancing and accept new
connections.
exiting. This server cannot join the farm configured because the farm
was created with an incompatible version of XenApp.
8000 Error Citrix HDX MediastreamApplication Citrix HDX Mediastream is not enabled.
8001 Error Citrix HDX MediastreamApplication Insufficient bandwidth to run HDX Mediastream.
8002 Error Citrix HDX MediastreamApplication HDX Mediastream did not find a matching codec in the client system
8003 Information Citrix HDX MediastreamApplication HDX Mediastream is used for redirecting media stream.
8004 Error Citrix HDX MediastreamApplication HDX Mediastream failed to establish mediastream connection.
8040 Warning Metaframe Application
A Citrix licensing request has timed out. This might be an indication of
communication problems between this server and the license server. As
a result, the server has reinitialized its connection with the license
server. All licenses checked out by this server have been checked back
in and attempts will be made to check the licenses out again.
9000 Error Citrix HDX Audio Application
Could not open a handle to Citrix HDX Audio Driver.Try reconnecting or
rebooting the system
9001 Error Citrix HDX Audio Application
There was a problem initializing Citrix Audio Session. Reboot or try
restarting the application.
9002 Warning Citrix HDX Audio Application
Citrix audio input is not available. Recording audio may not be possible
in this session.

9003 Information Citrix HDX Audio Application Citrix Audio Service has started running
9004 Error Citrix HDX Audio Application Citrix Audio Service is shutdown
9005 Information Citrix HDX Audio Application A new audio device is plugged in and ready for use.
9006 Information Citrix HDX Audio Application An audio device is removed.
9006 Error Metaframe Application
Auto Client Reconnect attempted but failed due to incorrect cookie data.
NOTE: If this error occurs frequently it may indicate an attempt to gain
unauthorized access to the system.
9007 Information Metaframe Application Auto Client Reconnect occurred for user: <DomainUserName>
9008 Error Metaframe Application Security Alert- CryptGenRandom failed.
Citrix XenApp is unable to retrieve the license server location. Check to
see if the Citrix Independent Management Architecture service is
running without errors. If necessary, set the license server location in
the Citrix Group Policy.
Citrix XenApp is unable to retrieve the product edition. Check to see if
the Citrix Independent Management Architecture service is running
without errors. Citrix XenApp cannot request licenses until it can obtain
the product edition--no client devices can connect. If necessary, set the
product edition in the Citrix Group Policy. The product must be set to the
same edition as your licenses.
9011 Warning PortIca Application You do not have the proper encryption level to access this Session
You have exceeded the number of licenses available on the license
server for this edition of Citrix XenApp. The license server granted you
an overdraft license.
Your product license expired. Citrix XenApp will try to request a new
license from the license server.
The licenses required by this edition of Citrix XenApp are not present on
the license server <License Server Host Name>.
Citrix XenApp has entered the grace period. You have <Grace Period
Time Left> hour(s) remaining before this server stops accepting
connections from client devices.
9016 Information Metaframe Application
This server is successfully communicating with the license server. Citrix
XenApp has left the grace period.

This computer running Citrix XenApp will now stop accepting
connections. This server is no longer in or could not enter a licensing
grace period.
9018 Error Metaframe Application Citrix XenApp cannot contact the license server %1.
9019 Information Metaframe Application Citrix XenApp has successfully contacted the license server %1.
Citrix XenApp is unable to retrieve the product version. Check to see if
the Citrix Independent Management Architecture service is running
without errors. Citrix XenApp cannot request licenses until it can obtain
the product version--no client devices can connect. If necessary, set the
product version in the Citrix Group Policy.
A problem with Terminal Services functionality has been corrected on
the server running Citrix XenApp. The correction involves changes to
the registry. Please reboot the server.
A logon to this server has been denied because you have exceeded the
maximum number of installed licenses for the <Feature Name> feature.
The maximum allowed number of licenses for this feature is <Max
License Count>; you have <Actual count> licenses for this feature
installed on your license server.
Error <Error Code> received while obtaining a license for a Citrix
XenApp client connection. A grace license has been granted.
9027 Warning PortIca Application
Error <Error Code> received while obtaining a license for a Citrix
XenApp client connection. The license request has been rejected.
Your version of the license server on <License Server> is older than the
version of Citrix XenApp. Please upgrade your license server or specify
a license server location with the correct version.
9030 Warning Citrix ICA Service Application
Citrix ICA encountered an error updating configuration, hence the
update was ignored. The following error occurred: <Log Message>
Citrix ICA has requested a configuration item it couldn't find. The item
requested was <Config Item Full Path>, the status was <Status>.
9032 Error Citrix ICA Service Application
Citrix ICA could not configure Thinwire and switch to the remote ICA
display. Rebooting the workstation or logging in at the console will fix
this.
9033 Error Citrix ICA Service Application Citrix ICA could not start the shell (picaShell.exe).

9034 Information Citrix ICA Service Application Citrix ICA disconnected the session because the idle timer expired.
9035 Information Citrix ICA Service Application
Citrix ICA disconnected the session because the connection timer
expired.
9036 Warning Citrix ICA Service Application Citrix ICA failed to update the CGP configuration file: <Config File Path>
Citrix ICA rejected a connection from a client that cannot support
thinwire 2.
Citrix ICA logged off the disconnected user because the disconnect
timer expired.
Citrix ICA encountered a critical error while trying to load its default
configuration.
Citrix ICA encountered a critical error while trying to connect to the
server
Citrix ICA encountered a critical error while trying to change display
setting of the Apollo Server
Citrix ICA disconnected the RDP user because the session was not
brokered by XenDesktop and the user was not in the Direct RDP
Access Administrators group.
Citrix ICA logged the RDP user off because the session was not
brokered by XenDesktop and the user was not in the Direct RDP
Access Administrators group.
Citrix ICA detected the presence of WDDM Driver and changed it to
SVGA driver. Uninstalling VDA would reactivate WDDM Driver.
A broken connection event has occurred on Session Id <Session ID>.
The DomainName was <Domain> and the UserName was <User
Name>. The ClientName was <ClientName> and the ClientAddress was
<Address>. The broken connection event source was <0> and event
reason was <0>.
Citrix ICA encountered an error while trying to set session resolution
information.
Citrix ICA encountered an error while trying to set monitor layout
information.

Citrix ICA encountered an error while trying to set thinwire display
settings.
9093 Warning Citrix ICA Service Application Citrix ICA encountered an error while trying to set maximum color depth.
9094 Warning Citrix ICA Service Application Citrix ICA encountered an error while trying to set keep alive PDU.
The startup license required by Citrix XenApp is not present on the
license server <License Server Host Name>. To resolve this problem:
1. Go to www.citrix.com
2. Select Downloads
3. Select Licensing
4. Select the latest License Server release
5. Download the Startup License
6. Upload the Startup License to the license server
7. Reboot
9096 Warning Citrix ICA Service Application Multi Stream ICA Multi Port Policy settings contain duplicate ports.
Application <App Name> is published to server <Host Name>, but the
command line "<Initial Program>" is not valid on <Host Name>. Verify
the correct servers and/or worker groups are assigned to <App Name>
and ensure that the application is installed on <Host Name>.
A usable server cannot be found on which to launch the application.
Application: <App Name>, Client: <Client Name> (address: <Address>),
User <DomainUserName>.
Check your worker group definitions and load balancing policies to verify
appropriate servers are assigned for <App Name>.
Citrix administrator <User Name> requested logoff of <Session Count>
session(s).
The Account Authority is not trusted by the farm to access an IMA
service on the appropriate server. Route to server failed; check your
authorization and network configuration. AA: <Account Authentication
Type>, User: <Domain User>, Function: <Function Name>

Application enumeration returned no applications for user <Domain
User>. Confirm that the user is correctly configured for the appropriate
applications.
Citrix administrator <User Name> requested Logon Control Mode
change to mode: <Logon Mode>. Result status: <Result Code>.
IMA failure to open system registry key <Reg Key Name>. Result
status: <Result Code>.
preventing new logons. The Load Evaluator requested does not exist.
Load Evaluator: <LE Name>
preventing new logons. The Load Evaluator requested could not be
assigned to the Citrix XenApp server. Load Evaluator: <LE Name>
The Citrix XML Service will not process any requests because the
Controller mode is disabled on this server.
Logon Control Mode change to mode: <Logon Mode>. Result status:
<Result Code>.

XenApp 6.5 - Event Log Messages

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