This document discusses the opportunity for combining online and offline commerce (O2O) in Vietnam. It notes that the percentage of online shopping is growing year over year. A new business model called O2O can deliver an "end to end" shopping experience by combining a company's online and offline store ecosystems. O2O provides benefits like allowing customers to research products online and purchase in-store or vice versa, buy online and pick up in store, or return online orders in-store. It also discusses using mobile devices and in-store touchscreens to facilitate the online ordering process. The document concludes by mentioning a profit and loss analysis and definitions that will be used in an O2O business plan.