SCM links suppliers, manufacturers, consumers, wholesalers and retailers through global business partnerships utilizing just-in-time manufacturing. It involves the network of businesses and movement of raw materials, work in progress inventory and finished goods from origin to consumption. SCM software helps address issues like distribution network configuration, forecasting, inventory management and cash flow management.

1. SCM

2. Supply Chain Management
• Linking Suppliers, Manufacturer, Consumers,
Wholesaler, Retailer
• Globalization, Proliferation of MNC’s, JV’s,
Alliances, Business partnerships
• Just-in-time, Lean manufacturing, Agile
Manufacturing,
• Dell, CISCO, HP etc…

3. Supply Chain Management

4. Supply Chain Management

5. Supply Chain Management
• Network of Interconnected Businesses
• All movement and storage of
– Raw Material
– Work In Progress Inventory
– Finish Good
From point of origin to point of consumption

6. Problems addresses by SCM
• Distribution Network Configuration
• Distribution strategy
• Logistics – Half load, Full load etc.
• Forecasting
• Inventory Management
• Cash Flow Management

7. SCM Software
• Customer Requirement Processing
• Purchase Order Processing
• Inventory Management
• Warehouse management
• Supplier management & Sourcing
• Forecasting

8. CRM

9. CRM
• Customer relationship management (CRM) is
about organising information—the phone
calls, the emails, all interactions—for strong
sales and customer care

10. CRM
• Managing company’s interaction with
customers, clients and sales prospects
• Organize, Automate and Synchronize business
processes related to sales
activities, marketing, customer service &
technical support
• Goal is to find, attract and win new
clients, retain existing clients & reduce cost of
marketing

11. CRM

13. Benefits of CRM
• Quality and Efficiency
• Decision Support
• Cost Reduction
• Process Automation
• Analytics
• Strategy

14. Software Companies
• SAP
• Oracle
• Salesforce.com
• Microsoft
• Amdocs

15. Future Trends
• Cloud Computing
• SaaS
• Social CRM
• Vendor Relationship Management VRM
• Extended Relationship Management XRM

16. Thank you and All the Best
Your Feedback Is Much
Appreciated