We will be discussing how automation is changing workplace with the specific focus on why workforce transformation is in a focus. This subject can help product developers to focus on building new innovative solutions that address decrease of productivity world wide and propose solutions around intelligent automation.

1. Workforce Transformation
and Automation
Impact on Product Design

2. Career Highlights
Education
Achievements
Vision,
Goals
Strategy
Master of Science, Electronics
Engineering
University of Belgrade • Responsible for Presidio Global Automation
Program
• New York City, Department of IT and
Telecommunication
• World Bank
• Florida Power & Light Company
• Entergy Corporation
• Selective Insurance Group, Inc.
Master of Business Administration
Florida Atlantic University
Cisco and UiPath Certification
CCDP, CCNP, CCNA, CCDA, RPA Developer
Presidio Presidents Club
2012
Patriotic Employer
2018 Office of the Secretary of Defense
The Most Billable Engineer
2010
• Customer Experience Excellence Event,
September 2021
• The Digital Decode
• RPA & Intelligent Automation, June 2021
• Proquis Digital, May 2021
• UiPath Reboot Work Festival 2020
• Twilio Signal 2018, 2019
Work
Experience
Activities
Vice President, Engineering
Working with key clients
Advisory Boards:
• Cisco Contact Center Partner Advisory Board
• Twilio Partner Advisory Board
• Presidio Collaboration Advisory Board
Speaking Engagements:

3. Digital Transformation
“Digital transformation is the adoption of digital technology by a company
to improve business processes, value for customers and innovation”

4. History of Digital Transformation

5. Every Company is a Software Company
https://www.mcafee.com/blogs/enterprise/cloud-security/every-company-is-a-software-company-today/
It’s estimated that, on average, enterprises
will develop and deploy 37 new
applications in the next 12 months

6. Impact on World-Wide Productivity Growth
1“OECD Compendium of Productivity Indicators” - https://www.oecd-ilibrary.org/sites/f25cdb25-en/1/3/2/index.html?itemId=/content/publication/f25cdb25-en&_ga=2.69979792.1643686214.1632749682-
63923595.1632509874&_csp_=f3624e8b770eac8d5dc12a37d86e806e&itemIGO=oecd&itemContentType=issue#section-d1e958
Labor Productivity growth in Major
economies by GDP per hour worked (in %)
January 20201

7. Solow Paradox
“Economist Robert Solow famously said in 1987 that the computer age
was everywhere except for the productivity statistics. This
phenomenon, which became known as the Solow Paradox.”

8. Impact on Workforce
36%
Employee Engagement1
20%
Employee Engagement1
1“US Employee Engagement Holds Steady in First Half of 2021” – Gallup, https://www.gallup.com/workplace/352949/employee-engagement-holds-steady-first-half-2021.aspx
2“Today’s State of Work: At the Breaking Point” – ServiceNow
3“Employee Engagement Does More than Boost Productivity” – John Baldoni, Harvard Business Review
4New Technologies Create The need To Design For New Categories of Information Workers – Forrester 2019
40%
Spent on Mundane Tasks2
22%
High Engagement -
High Productivity3
10B
Hours spend daily on
manual tasks4

9. Industry Response: IT Automation Layer
On-premises and SaaS applications Homegrown applications
Mainframe applications
Automation Layer
The Automation layer is moving from siloed point solutions to becoming an end-to-
end layer that sits above all an organization’s applications and cloud services and
manages the processes that flow across them1…
1“The CIO Magazine” - https://www.cio.com/article/3633885/why-you-should-treat-automation-as-a-standard-layer-in-your-it-solutions-stack-stack.html

10. Automation Layer is a Big Business
RPA Market Size (2020)1
$1.57B
CAGR (2021 – 2028)1
32%
Svcs. Market Share (2020)1
61%
Recently big software companies are acquiring automation firms. SFDC acquired
Servicetrace and Microsoft acquired Softautomate

11. Impact on Product Development
Focus on the product is not sufficient.
Think above REST/SOAP
Provide professional services to clients
Empower users to customize your application

12. Thank you!
Email: mmilanov76@outlook.com
LinkedIn: https://www.linkedin.com/in/mladenmilanovic/