This document summarizes the qualifications and experience of an IT professional seeking an IT support position. They have over 12 years of experience providing technical support and helping clients resolve complex IT issues. They possess strong client-facing, problem-solving, and analytical skills. Recently, they have managed support for Dell servers, storage, and networking equipment as well as various operating systems, databases, and virtualization software.

1. A competent IT support professional having more than 12 year experience with a proven track record of
providing specialist technical and helpdesk support. Extensive experience of working in the front line helping
clients and colleagues resolve complex technical IT issues. Possessing excellent client facing skills, natural
problem solving and analytical skills and able to contribute to the development of best practice, procedures
and policies within a company.
Currently looking for a suitable IT support position with a ambitious company or organization.
1. Shahnawaz (Pvt) Ltd, Lahore
(Dell ASP, Mercedes Benz SOL Distributor)
(Group of Industries, Textiles &Sugar Mills)
Customer Support Engineer (October 1st
2001 to Present)
Duties:
• Mercedes Benz Software Support EPC/WIZ/Go Portal/Star Diagnoses
• DELL diagnostic and configuration Utilities
• (DDDP, ASET, MDSM, OMSA, IDRAC)
• Deployment DELL Blade Servers (Dell M1000e)
• EquaLogic SAN PS Series, NX3100, Tape Backups
• DELL Power Edge Servers Installations /Rack mounting
• Dell Optiplex, Inspiron, Latitude, Vostro
• Installation and support of Oracle Database Server/Client
(Connectivity/Backup)
• Administering IT department’s policies
• LAN/WAN/Firewalls, DNS/ DHCP/ TCP/IP,
• Maintaining Log of all problems detected and System
Backups recovery
• Responsible for supporting Windows XP/Vista/Windows 7/ Office
2003/07 suits
• Windows Enterprise Server, 2003/08/12
• Red Hat Linux
• Anti-Virus (PANDA/AVAST/eScan/Norton)
• Ncomputing Configurations
• VMware High availability, ESXI 4, 5.5, VM Machines
• Microsoft Hyper V
• Customer Support through Remote Access Team Viewer
2. Punjab Computer College, Lahore
(Hardware/Software Educational Institute)
Assistant LAB In charge (July 1st
2000 to April 2001)
Duties:
• Installation and support of Multimedia Software
• (Coral Draw/Photoshop/Educational Training
Software’s/Macromedia Flash/AutoCAD)
• Troubleshooting PC’s, laptops, Servers, Storage devices
• LAN/WAN/Firewalls, DNS/ DHCP/ TCP/IP,
• Responsible for supporting Windows NT/Office 97
• Windows NT Server/Workstation, Novel
C I S C O
O R A C L E
A C E R
D E L L
N C O M P U T I N G
E Q U A L O G I C
V M W A R E
M I C R O S O F T
R E D H A T L I N U X
H U A W E I
S O C O M E C U P S
I B M, L E N O V O
N E C
W Y S E
W E S T E R N D I G I T A L
MASHHOOD AHMED
Cell [ 0503868993--0508630280 ] POSITION IT ADMINISTRATOR
Email [ maspisces123@gmail.com ] IT SUPPORT ENGINEER
IT Cordinator
OBJECTIVES
WORK EXPERIENCEAREAS OF EXPERTISE

2. au
Reference Available on Demand Thank You
References Available on Demand Thank you
• Bachelor of Arts from Punjab University in 2004
• One Year Diploma in Computer Hardware from Punjab Board of Technology
• Three Year Diploma of Associate in Electrical Engineering from Punjab Board of Technical
Education 1994-97
• Matriculation from Punjab Board of Secondary Education
• Dell Certified System Expert(Foundation 2008&09 Portable)
• Dell Certified System Expert (Foundation 2008&09 Desktops)
• Dell-DSP Customer Experience V 2.5
• Dell-ESP-Level-1
• Dell-Associate Server Certificate Version 7&8
• Dell-Associate Server Certificate Version 9&10
• Dell Certified for Storage solution M3000i
• Dell certified for Blade Solution MD1000e
• Microsoft Certified Professional MCP
• CCNA (Have Completed Course from CORVIT)
• HCNA Huawei Certified Network Associate
• Treet Industries Limited
VMware Essential plus Kit Deployment Configure High Availability, Live Migration on
3 x Dell Power Edge R730
2 x Dell 10 G LAN Switch
1 x Dell Equalogic PS6210
• Akhuwat Foundation
VMware Essential plus Kit Deployment Configure High Availability, Live Migration on
3 x Dell Power Edge R730
2 x Dell 10 G LAN Switch
1 x Dell MD3820i SAN
• PICS Institute University of Engineering & Technology
Citrix Server Demonstration and VMware Essential plus Kit
Huawei Servers
Huawei Oceanstor S2200t SAN
• Vocational Training Institute 26 LABS
Deployment Windows Remote Desktop Services
Ncomputing X550.L300 Device
• United Bank Limited
Deployment of 3 Dell Blade Server Chase M1000e with Red Hat Linux 7.2
• JS Bank Regional Datacenter
Deployment and configuration of Dell Equalogic PS6100 SAN
PROJECTS
United Bank Limited Allied Bank Limited JS Bank
NADRA Punjab Assembly Punjab Civil Secretariat
Lahore GYM Khana Club Punjab Governor House Engineering University
National College of Arts Akhuwat Foundation Vocational Training Inst.
PTCL Google Unilever Pakistan
Valuable Customer Support of Pakistan
QUALIFICATION
PROFESSIONAL CERTIFICATIONS