A computer support specialist answers questions to resolve hardware and software problems, installs software and performs minor repairs. They maintain records of issues and solutions. The role requires an associate's degree in computer science, one year of on-the-job training, and various certifications can increase salary. The average salary in 2008 was $43,450 annually and is expected to grow with demand. Cons include dealing with frustrated users, but pros are working indoors with air conditioning and decent pay.

1. Computer Support SpecialistBy: Jason Baer

2. Everyday DutiesAnswer questions to resolve problems regarding hardware or softwareInstall software and perform minor repairsReading technical manualsTalking to people over phone giving step-by-step instructions, insuring that correct cables are connected properly

3. Everyday Duties continued…Maintain records of data communication transactions, problems and remedial actions takenCreate your own training manuals and proceduresEnter commands on test computers and observe results and verify that the commands are correct

4. Education NeededUsually 2 year associate’s degree in computer science1 year on-job training with experienced employeeMicrosoft A+ Certified will increase $Microsoft Certified Desktop Support Technician (MCDST) will also increase $

5. SalaryAverage salary in 2008 was $43,450 annuallySalary is expected to growSalary depends on rather you work for a small, medium or large sized company

6. ConsTrying to help someone that is angry/frustratedYelling, tempers flaring at youHave to stay up-to-date on current technology

7. ProsGet to work inside to heat in the winter & a/c in the summer.Sit on your butt most of the day Salary is decent but isn’t great considering the people you have to deal with sometimes but that’s part of the jobSupport specialists will always be needed unless noobs become extinct.

8. Interesting FactsPeople in this career have realistic interestsPeople in this field like to work on activities that include hands-on problems and solutions. They like to work with plants, animals, and physical materials such as wood, tools, and machinery. They like to work outside. Ironic

9. Interesting FactsIncreasing jobs annually went up from 14% to 19% which is above average

10. Interesting FactsIt is estimated that by 2014 Computer Support Specialist will be the highest career in demand since more and more businesses are going online and more complicated technology is being developed

11. Credits…Interesting Facts -http://www.iseek.org/careers/careerDetail?id=8&oc=100046General Facts - http://online.onetcenter.org/link/summary/15-1041.00Everyday Duties- http://www.iseek.org/careers/careerDetail?id=8&oc=100046Salary - http://www.iseek.org/careers/careerDetail?id=8&oc=100046Education Needed- http://www.top10computerschools.com/content/article/your-pc-support-specialist-career-questions-answered/1041/