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‫دبلومة‬tqm
‫اشراف‬ ‫تحت‬
‫البيطار‬ ‫حاتم‬ ‫د‬
Dr. Enas Ahmed Bakr
Head of medical staff at Damanhour
eye hospital
Master degree of ophthalmology
Components of basic structure of the
hospital
Inputs Processing Output
-Hr resources
:Resident,specialists,consul
tants,pharmacists,nursing
staff
-organizing policies
:Medical,quality,infection
control and safety polices
-Organizations buildings,
equipment :outpatient
clinics,reception,minor
surgery
Surgery and investigaton
building
Equipments: Slit lamp,
autorefractor,ophthalmosc
opy,operating microscopes
-medical procedures
:Examination,BCVA,fundus
examination
-Lab investigations :
CBC,liver functins,kidney
function and virology
-Patient admission:vital
,preoperative
treatment,patient
preparation for sugery
/dismiss :slit lamp
,BCVA,assess cornea
,counslling about surgical
regulations and
postoperative treatment-
Medical record saving
-Patient satisfaction
-Success /failure of
medical procedures
-Complete of medical
treatment
-Mortality rate
Managerial functions
1. Planning
2. Organization
3. Leading
4. controlling
• 1-planning :a process that is based on the analysis of the data and identify
needs and assess available resources and use this analysis in preparation
for the change, according to the objectives .
• 2- Organization:
• What tasks to be done?
Who is to do them?
And how tasks to be grouped
• 3- leading:
• -Management function that involves motivation
• -influence teams of work -select most effective communicating channels
• -Resolving conflicts
• 4-Controlling:
• Management function that involves Monitoring actual performance
• Taking corrective actions if necessary
• Comparing actual performance to standards
Forecasting vs planning
Forecasting planning
Forecasting can be described as
predicting what the future will look like,
may rely on un certain information
planning predicts what the future should
look like, must rely on data analysis
,statistics, indicators, reports, estimation
of needs (budgets) and certain
information
Formal and informal planning
Formal Informal
It is suitable for when dealing with large
organization , characterized by complexity
of the composition ,many managers of
different departments share in doing it ,
the responsibility on the ceo of
organization ,accountability and cant
change easily must be documented,
reports about the progress in routine
meetings)
It is suitable when dealing with small
organization, it also done by the owner
who plan for extension or buying new
equipment ,usually not documented and
not organized ,no body will judge the
complete of the plan or not and can
change the plan in any time he/she wants
Strategic Operational
generally involve plans the vision of the
organization in the future (organization
wide establish over all objectives and
position concern for the vision and
doesn’t concern for details at all and
usually done by the top managers or the
governmental policies)
concern of short term objectives and daily
routine activities caring for every single
process and steps for applying it (specify
the details of how an organization's
overall objectives are to be achieved
Case study 2
• Dr. Alaa did not accept the administrative
position and end his work as a technical doctor
while he was afraid of assuming the
responsibility. Dr. Alaa has applied to take some
diplomas in quality and hospital management
by means of distance education in order to
acquire knowledge in his spare time and not to
disrupt the work and Dr. Alaa became immersed
in administrative work and did some difficult
operations to transfer experiences to his
younger colleagues.

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  • 2. Dr. Enas Ahmed Bakr Head of medical staff at Damanhour eye hospital Master degree of ophthalmology
  • 3. Components of basic structure of the hospital Inputs Processing Output -Hr resources :Resident,specialists,consul tants,pharmacists,nursing staff -organizing policies :Medical,quality,infection control and safety polices -Organizations buildings, equipment :outpatient clinics,reception,minor surgery Surgery and investigaton building Equipments: Slit lamp, autorefractor,ophthalmosc opy,operating microscopes -medical procedures :Examination,BCVA,fundus examination -Lab investigations : CBC,liver functins,kidney function and virology -Patient admission:vital ,preoperative treatment,patient preparation for sugery /dismiss :slit lamp ,BCVA,assess cornea ,counslling about surgical regulations and postoperative treatment- Medical record saving -Patient satisfaction -Success /failure of medical procedures -Complete of medical treatment -Mortality rate
  • 4. Managerial functions 1. Planning 2. Organization 3. Leading 4. controlling
  • 5. • 1-planning :a process that is based on the analysis of the data and identify needs and assess available resources and use this analysis in preparation for the change, according to the objectives . • 2- Organization: • What tasks to be done? Who is to do them? And how tasks to be grouped • 3- leading: • -Management function that involves motivation • -influence teams of work -select most effective communicating channels • -Resolving conflicts • 4-Controlling: • Management function that involves Monitoring actual performance • Taking corrective actions if necessary • Comparing actual performance to standards
  • 6. Forecasting vs planning Forecasting planning Forecasting can be described as predicting what the future will look like, may rely on un certain information planning predicts what the future should look like, must rely on data analysis ,statistics, indicators, reports, estimation of needs (budgets) and certain information
  • 7. Formal and informal planning Formal Informal It is suitable for when dealing with large organization , characterized by complexity of the composition ,many managers of different departments share in doing it , the responsibility on the ceo of organization ,accountability and cant change easily must be documented, reports about the progress in routine meetings) It is suitable when dealing with small organization, it also done by the owner who plan for extension or buying new equipment ,usually not documented and not organized ,no body will judge the complete of the plan or not and can change the plan in any time he/she wants
  • 8. Strategic Operational generally involve plans the vision of the organization in the future (organization wide establish over all objectives and position concern for the vision and doesn’t concern for details at all and usually done by the top managers or the governmental policies) concern of short term objectives and daily routine activities caring for every single process and steps for applying it (specify the details of how an organization's overall objectives are to be achieved
  • 9. Case study 2 • Dr. Alaa did not accept the administrative position and end his work as a technical doctor while he was afraid of assuming the responsibility. Dr. Alaa has applied to take some diplomas in quality and hospital management by means of distance education in order to acquire knowledge in his spare time and not to disrupt the work and Dr. Alaa became immersed in administrative work and did some difficult operations to transfer experiences to his younger colleagues.