Ami Shukla has over 2 years of experience in hospital management and quality assurance. She has a Masters in Hospital Management and International Business Management. Currently she works as an Assistant Manager of Quality and Medical Administration at Shalby Hospitals, where her responsibilities include implementing quality improvement programs, managing hospital accreditation, monitoring clinical quality standards, and ensuring compliance with various medical standards and regulations. She has experience coordinating hospital operations, personnel, clinical records, and patient services to ensure excellent care.

1. Ms. Ami Shukla
Masters in Hospital Management
International Business Management
Biotechnology
PHONE: +91-9638324042 EMAIL: ami.shukla18@gmail.com
A responsible, goal driven and compassionate professional with more than 2 years of related, hands on
experience in hospital management. An adaptable administrator accustomed to quality care and patient
safety as per NABH norms, played key role for quality and clinical services during NABH accreditation.
Possess proven track records of successfully managing hospital operations, personnel, clinical records
while concurrently ensuring excellent hospital experience to the patients. I possess the ability to use
communication, critical thinking and problem solving skills to liaise with various departments.
EDUCATION
2012 - 2014
2014 - 2015
2013 - 2013
2008-2011
MHM (Master In Hospital Management) from HNG University, Gujarat
IBM (International Business Management) from AMA,Ahmedabad,Gujarat
Internal Counsellor Programme, NABH Standards From Quality CouncilIndia
Bsc. BIOTECHNOLOGY From HNG University,Gujarat
Shalby Hospitals Ltd. Asst Manager in Quality And Medical Administration
(2013 – Till Date)
Quality Responsibilities
 Implemented hospital wide "Continuous Quality Improvement" programs
and initiatives for clinical and non-clinical processes.
 Successfully undertook Shalby Hospital, Ahmedabad for NABH (National
Accreditation Board for Hospital and Healthcare Providers – A body of
Quality Council of India) for Midterm Surveillance and Pre Assessment
(March 2015) and Final Assessment (October 2015) at Krishna Shalby
Hospital.
 Evaluate and surveys the hospital wide operational and non operational
process for identifying opportunities to improve patient’s care and safety.
 Developed, Implemented SOPs for Clinical and non- Clinical areas across the
organization along with periodical review on organization’s policies and
procedures suggesting the management over accreditation standards based
on national and international benchmarks.
 Developed the system to collect and analyze the monthly departmental
indicators with support of IT
 Prepare and Implement the standard form formats as per thestandards.
EXPERIENCES: - Total 2.2 Yrs.
PROFILE

2.  Identify and monitor the key Quality Indicators in various departments along
with trend analysis for probable improvement in services affecting patients
and staff.
 Ensure all emergency code plans are in place, effective training done and
followed by conduct of periodic mock drills.
 Committee coordinator – Quality Assurance committee, Pharmaco &
therapeutic Committee, Audit Committee, Hospital Infection control
Committee.
 Formulating root causes analysis of all incidents & sentinels events and
prepare CAPA on the same.
 Data collection, analysis, and prompting of process improvement projects in
response to incidents, patient complaints, and process errors.
 Monitoring critical clinical quality standards like infection control practices,
medication errors, patient fall, bed sore etc & take appropriate corrective
steps.
 Conduct regular audits in departments under supervision.
 Ensuring in support of Nursing Superintendent that proper nursing care is
given to patients and organizational service standards aremaintained.
 To achieve optimum patient satisfaction score & work towardimprovement.
 Ensuring maintenance of legal compliances associated with medical
practices.
 Monitor and facilitate the compliance for all medical services in theunit.
 To ensure department adheres to policy & procedure laid down by
management.
Accreditation Responsibilities
 To set a structured processes and standards to achieveaccreditation.
 Conduct necessary awareness training for all departments.
 Coordinate necessary document generation and collation from different
department heads.
 Review all departmental manuals to ensure that they are in line with the
requirements.
 Set up, coordinate and activate various audit committees to test check
processes.
Medical Responsibilities
 In-house and Visiting Consultants coordination
 Coordinate with in house and outside consultants for smooth functioning of
OPDs/Indoor patient services.
 Consultant Management (OPD management, OT scheduling, resolving queries,
aid in interdepartmental coordination/communication, coordinate camps in
support with the marketing team)
 Arrangement of emergency on call schedule on weekly basis
 Diagnostic Monitoring function & performance of diagnostic departments
(pathology, radiology, endoscopy, pulmonary etc). Coordinating with HR & COO
for manpower, equipment & other resource optimization.
 Physiotherapist Recruitment, Training, duty allocation supervision, preparing on
call list, monitoring performance, discipline etc
 Coordinate with all clinical departments for smooth functioning including
manpower, training, coordination between departments, budge
 Biomedical Department –biomedical engineer,technicians- Recruitment,
Training, duty allocation supervision, preparing on call list, monitoring
performance, discipline etc

3.  Biomedical equipment selection, rented, updated or upgradation, evaluation
and maintain proper log book of equipment.
 All Technician (Pathology, Radiology, Cathlab, Dialysis, Echo, TMT, PFT, EEG,)
Administration, Recruitment, Training, duty allocation supervision, preparing on
call list, monitoring performance, discipline etc.
 Coordinate with emergency team for all MLC cases received at the hospital.
 Ensuring maintenance of legal compliances associated with medical practices
Like AERB,RSO,TLD,PNDT,MTP,Cornea transplant, Notifiable disease reporting
 Ensuring proper biomedical waste management as per government norms.
 Monitor and facilitate the compliance for all medical services in the unit.
 Monitoring timely completion of MRD files.
 Facilitate and streamlining of complete billing and TPA process (from pre-
authorization to discharge).
 Promotion of In house and visiting consultants by organizing CMEs/Health
Talks/Camps
 Do analysis of OPDs, Admissions, and ALOS on monthly basis.
People Responsibilities
 Assist HR team in hiring and retaining key staff such as doctors
 Advise unit in-charge to conduct on job training & continuous education for
staff.
 Evaluate/ oversee the work performance of the departments under command.
 Sanction/ Recommend leave for personnel under command.
 Counsel staff on personal and work problems.
 Ensure succession plans in place for departments under command.
 Set and review KRAs for departmental staffs.
Sterling Hospitals, Ahmedabad
(2013-2013) Internship Projects
 NABH 3rd Edition Internal Audit
 A Report On Recruitment And Selection By HR Department
 Orientation on Hospital Planning at Fortis escort Hospital,Jaipur
 Orientation on Human Resource Planning at Narayana Hrudayalay Hospital , Jaipur
 Orientation on Diagnostic services at S.K.Soni Group of Hospital,Jaipur
 Orientation on Hospital Management Information System from Santokba Durlabhji Memorial
Hospital, Jaipur, India.
SUMMER TRAINING
OTHER TRAININGS

4.  GBH American Hospital, Udaipur
 Clinical audit on stoppage of anti coagulant before surgery.
 Medical tourism – implications of international tourists on Indian hospitals.
 An audit of Deep Vein thrombosis prophylactic use in Arthroplasty
 2nd National conference on best practices in health care Delivery in India. September 2012,
Ahmadabad, Gujarat.
 Participated in Hospitech India Empowering Healthcare System-2013, at Rajkot,Gujarat.
 International conference on Managing change in Business & Economy at Pacific University, Jaipur
 Anchoring in employee engagement programmes.
 Anchoring and organizing the first alumnae meet at Department of hospital management,HNGU.
 Member of Placement committee, HNGU.
I hereby declare that all the information provided above is to the best of my knowledgeand
belief.
Place: Ahmedabad Ami Shukla
PROJECTS
CONFERENCES/WORKSHOPS/SEMINARS
EXTRA CURRICULAR ACTIVITIES
DECLARATION