sara atef case studyد حاتم البيطار زويل اكاديمي .pdfsara atef case studyد حاتم البيطار زويل اكاديمي .pdfsara atef case studyد حاتم البيطار زويل اكاديمي .pdfsara atef case studyد حاتم البيطار زويل اكاديمي .pdfsara atef case studyد حاتم البيطار زويل اكاديمي .pdfsara atef case studyد حاتم البيطار زويل اكاديمي .pdfsara atef case studyد حاتم البيطار زويل اكاديمي .pdfsara atef case studyد حاتم البيطار زويل اكاديمي .pdfsara atef case studyد حاتم البيطار زويل اكاديمي .pdfsara atef case studyد حاتم البيطار زويل اكاديمي .pdfsara atef case studyد حاتم البيطار زويل اكاديمي .pdfsara atef case studyد حاتم البيطار زويل اكاديمي .pdfsara atef case studyد حاتم البيطار زويل اكاديمي .pdfsara atef case studyد حاتم البيطار زويل اكاديمي .pdfsara atef case studyد حاتم البيطار زويل اكاديمي .pdfsara atef case studyد حاتم البيطار زويل اكاديمي .pdfsara atef case studyد حاتم البيطار زويل اكاديمي .pdfsara atef case studyد حاتم البيطار زويل اكاديمي .pdf

1. Prepared by
Sara Atef Ahmed Ismail

2. The hospital administration asked the medical director to
develop a comprehensive plan for the advancement of the
hospital And adjusting job descriptions for all employees .
As an administrative officer in the hospital, & help in The
following responsibilities :
1- Developing a plan to develop the reception department and
outpatient clinics
2- Developing plans to combat and prevent the emerging
corona virus
3- Amending the job description for the following jobs
(Administrative, Nurse ,Associate Physician)

3. Analysis
The current
situation of
the hospital
Internal
environment
analysis
Institutional
capacity
Clinical
effectiveness
/Educational/Res
earch
External
environmen
t analysis
Opportunities
Threats
1. Strategic Planning
2. Organizational Chart
3. Leadership and Governance
4. Credibility and ethics
5. Administrative apparatus
1. The rights of patients
and their families
2. Service availability
And its continuity
3. Patients evaluation
4. Clinical care
5. Safety and security
for the environment

4.  Improve infrastructure and interior design: Improve the clinic
environment to be comfortable and welcoming for patients. Choose
calm colors , comfortable furniture and appropriate lighting. There
may also be a need to improve the organization of space and equip it
with modern medical equipment.
 Organizing the appointment schedule: Try to improve the organization of the
appointment schedule to reduce waiting times and ensure enough time is
available for each patient. Use an efficient system to book, modify and cancel
appointments.
 Use of Technology: Implement technology into clinic operations to improve
efficiency and communication. Use electronic records to make it easier and faster
to access patient information and diagnoses. Provide remote video consultation
services to provide additional convenience to patients.
 Focus on Customer Service: Improve patient experience by providing excellent
customer service. Train staff on friendly reception and courteous treatment of
patients. Be in touch with patients via phone or email to inquire about their
satisfaction and follow up on their condition.

5.  Develop an educational program: Develop an educational program
for patients that provides them with important information about
their health condition and available treatments. Provide brochures,
flyers, and educational articles on the website or in the clinic.
 Pain Management: Develop a comprehensive pain management program
aimed at maximizing patient comfort. Provides physical therapy,
rehabilitation, massage, and training in breathing and relaxation
techniques.
 Follow-up and aftercare programs: Develop follow-up and aftercare programs
for patients after treatment. Provide periodic follow-up to patients to ensure
their response to treatment and provide the necessary support.
 Promote transparency and participation in decision-making: Promote clinic
transparency and patient participation in decision-making related to their health
care. Provide clear and comprehensive information about treatment options, risks
and benefits.
 Invest in training and professional development: Provide training and
professional development opportunities for physicians and staff. Maintain their
knowledge of the latest technologies, medical practices, and guidelines.

6.  Listening to feedback and continuous improvement: Listen to
patient comments and respond positively. Regularly evaluate clinic
performance and improve processes according to feedback and
changing needs of patients.
 Collaboration with Third Parties: Develop partnerships with medical
institutions, other hospitals, and suppliers to enhance information
exchange and improve your services.

7. • Ensuring that the hospital preparedness plan to respond to the
emerging corona virus pandemic is included in the emergency
management program in the hospital.
• Defining special responsibilities for personnel to coordinate the
implementation of the emergency management plan, including a
coordinator for the Corona epidemic response plan.(and a reserve
person), and members of the Crisis Management Committee and
documenting their names.
• Forming an emergency management team/committee to respond to the
emerging coronavirus pandemic.
• Defining the roles and responsibilities of each member of the
committee with regard to implementing and supervising due
procedures taken to implement the response plan that has been agreed
upon.

8. • The hospital’s COVID-19 response coordinator communicates
with planning groups from other hospitals or Official authorities
to obtain information about coordinating the hospital’s plan with
other plans and documenting communication about this Enter the
names of entities/people, their addresses, and contact information.
• Ensuring staff commitment to applying protocols for case
definition, case classification, and treatment of suspected cases
New or confirmed infection with the Corona virus.
• Constant communication with the relevant health authorities.
• Ensuring the availability of the necessary personal protective
equipment and supplying it to the hospital on an ongoing basis.

9. The difference between job descriptions and job specification
Despite their similarity, they refer to different aspects of the job. Here's the
difference between them:
Job Description
• Focuses on describing the
basic responsibilities and
tasks of the job.
• Explains what the job holder
is expected to do and what
skills and experience are
required to perform the job
successfully.
• Includes details such as the
official name of the job, its
department, hierarchical
reference and other
functional relationships.
Job specification:
• - Focuses on the qualifications, skills and
experience required to fill the position.
• - Clarifies the exact criteria for employing a
specific person in the job, including educational
qualifications, previous experience, technical
skills, soft skills, and any other necessary
requirements.
• - Helps identify suitable candidates for the job
through interviews and selection processes.
• In general, a job description can be thought of as
a document explaining the responsibilities and
tasks associated with the job, while a job
description is considered as a document that
defines the qualifications necessary to successfully
fill the job. They work together to achieve one
goal, which is to provide a comprehensive and
accurate description that helps in understanding
and hiring the candidates.

10. Doctors, are licensed health professionals who maintain and restore human
health through the practice of medicine. They examine patients, review
their medical history, diagnose illnesses or injuries, administer treatment,
and counsel patients on their health and well-being.
Doctor Responsibilities:
• Responding to patients’ medical problems by referring to their history, carrying out
diagnosis, treatment, counseling, and referral, where necessary.
• Ordering lab tests and interpreting the test results.
• Maintaining confidentiality and impartiality at all times.
• Collecting, recording, and maintaining sensitive patient information such as examination
results, medical history, and reports.
• Performing minor surgeries.
• Explaining procedures or prescribed treatments to patients.
• Liaising with medical professionals in the community and hospitals.
• Promoting health education in conjunction with other health professionals.
• Meeting targets set by the government for specified treatments, e.g. child immunization.
• Discussing and evaluating new pharmaceutical products with pharmaceutical
representatives.
• Keeping up-to-date with medical developments, treatment, and medication.
• Teaching at hospitals and medical schools, and observing and assessing the work of
trainee doctors and medical students.

11. Nurses plan and provide medical and nursing care to patients in
hospital, at home or in other settings.
Nurse`s Responsibilities:
• Assessing patients and gaining their trust.
• Planning and delivering patients’ care.
• Monitoring patients’ progress.
• Taking samples, pulses, temperatures and blood
pressures.
• Monitoring and administering medication.
• Writing records.
• Supervising junior staff.
• Organizing workloads.
• Providing emotional support to patients and relatives.
• Tutoring student nurses.
• Advising patients and relatives on health-related
issues.

12. An Administrative Manager is a professional who coordinates an
organization’s administration system and general workflows. They
supervise an administrative team and ensure daily office tasks are
completed seamlessly.
Administration Manager responsibilities:
• Planning and coordinating administrative
procedures and systems and devising ways
to streamline processes
• Recruiting and training personnel and
allocate responsibilities and office space
• Assessing staff performance and provide
coaching and guidance to ensure
maximum efficiency