1. 1 Stephen E. Dannenbaum,Ph.D.
STEPHEN E. DANNENBAUM, PH.D.
Mobile: 602-421-6055 sdannenbaum@cox.net http://www.linkedin.com/in/stephendannenbaum
HEALTHCARE LEADERSHIP, INTEGRATED CLINICAL OPERATIONS,
QUALITY MANAGEMENT, LICENSED PSYCHOLOGIST, STRATEGIC
PLANNING, SIX SIGMA BLACK BELT
Clinical Operations / Integrated Care Management / Inpatient & Outpatient Operations / Systems-Data Expertise / Business Innovation
/ Six Sigma Quality Management / Managed Care Expertise-Medicaid & Commercial / Strategic Planning / Statistical and Data Analytic
Expertise / P&L Business Unit Leadership / Build Leadership Bench Strength / Data-driven Program Development
Seasonedanddynamicclinicaloperationsleader,qualitymanagementanddataanalyticswithexecutiveinfluencingskillstotransform
clinical programs into vehicles for increased member/customer engagement and corporate profitability. Conducts
climate/organizational assessments and gap analyses to respond to customer needs and meet keyinitiatives. Uses data from key
indicators and evaluation methodologies to direct focus and provide recommendations to help clients’ meet goals and strategic
objectives. Acts as a changeagentto foster team work, buildtrust, influenceteam andleadershipeffectiveness, as well as support
cultural changes within the company. Experience with executive and physician coaching and leading and facilitating sessions with
senior leaders with specific measurable outcomes.Partners with C-level decision makers, identifying customer needs and devising
win-win solutions to foster lucrative, long-term relationships.
SIX SIGMA BLACK BELT, IRA FULTON SCHOOL OF ENGINEERING, ARIZONA STATE UNIVERSITY, TEMPE, ARIZONA
PH.D. CLINICAL PSYCHOLOGY, APA APPROVED, ARIZONA STATE UNIVERSITY, TEMPE, ARIZONA (GPA 4.0)
M.A. CLINICAL PSYCHOLOGY, ARIZONA STATE UNIVERSITY, TEMPE, ARIZONA. (GPA 3.85)
B.S. PSYCHOLOGY, ARIZONA STATE UNIVERSITY, TEMPE, ARIZONA. SUMMA CUM LAUDE (GPA 4.0)
Career
UnitedHealthcareMilitary and Veterans Phoenix, AZ 2015 - Present
Tricare Contract Western Region `
Vice President Behavioral Health and Clinical Care Integration
Drive the development, implementation, and operations for all integrated programs including the highly specialized programs for the UHC M&V
TRICARE population
 Lead and drive BH network activities that include but are not limited to: directing the engagement and oversee activities of BH network
development; develop the BH network strategy; develop appropriate scope of work with the UHC M&V contracting team for internal and
external activities; coordinate with OHBS for BH Provider education initiative for DSM V and ICD-10.
 Serve as a consultant and subject matter expert including operationalizing BH and care integration programs, policies, change orders and
other Government specific programs; Assures integration of medical and behavioral requirements and best practices into the overall service
delivery model
Occupation andStressIntervention Services(OASIS),LLC Phoenix, AZ 2009 - Present
Program Development and Consultation Services
Founder, President and CEO
Executive leader of program development and consultation services organization focused on bringing innovative Strategic Planning for healthcare
solutions to market. Helping private and public sector organizations achieve their goals through creativity, discipline and rigorous execution.
 Developed organizational structure for Integrated Healthcare for the largest FQHC in the nation (AltaMed).
 Provided a broad suite of direct and remote training (workshops, webinars) for a diverse catalogue of clients (JP Morgan Chase, City of
Phoenix, Maricopa Community College District, Caliente Construction, Meltmedia, PSA Behavioral Health, Credit Union West, Primavera,
Emergency Medical Services Corporation, Coolidge High School District, CCS Presentation Systems, Sundt Construction, SAP, Gordon
& Rees, LLP, Boston Private Financial Holdings, Inc., Hi-Health, Comtrans, Western Window Systems, ICM Document Solutions, etc.).
 Provided consultation and mentoring for Leadership, Management, and Supervisory associates resulting in an aggregate average increase
in direct margin of 12% for client companies.
NativeAmerican Connections Phoenix, AZ 2014 – 2015
Integrated Medical and Behavioral Direct Services
Director of Clinical Services/Clinical Operations
Oversight of the direct the clinical care throughout the agency to assure that a full range of substance abuse and psychological services are
provided to the complete spectrum of the client population. Provides clinical/administrative supervision and leadership to all clinical staff
members. Guides strategic, clinical vision for the future of the organization within a culturally sensitive context.
 Realignment of Clinical Org Structure to leverage staff efficiencies and streamline clinical processes; enabling the organization to hire a
Community Liaison to market NAC services to key stakeholders.

2. 2 Stephen E. Dannenbaum,Ph.D.
 Implemented client engagement strategies to decrease no-show rates by over 50%.
 Created "Immediate Admissions Team (IAT) to take residential vacancy rate from 25% to 0% over the course of 3 weeks.
 Implementation of SAMSHA grant for Pregnant and Postpartum Women with emphasis on “whole family” interventions. Targeted to be
"Best in Class" nationally for this population.
Mountain Health and Wellness 2013 – 2014
Integrated Medical and Behavioral Direct Services
Chief of Clinical Operations
Clinical and Operational oversight for a large regional medical and behavioral, not-for-profit, direct services provider and Federally Qualified
Health Center (FQHC). Oversight of data analytics and outcomes for one of the first Integrated Behavioral Health Homes in the nation.
 Increased provider productivity from 68% to 109% within a 4 month timeframe.
 Achieved an annual reduction of 28% emergency room utilization for Patient Centered Medical Home members.
Aetna, Inc. Phoenix, AZ 2012 - 2013
Medical Management, Medicaid Programs
Director of Clinical Operations, Medical Management - Medicaid
National Operational Oversight of Utilization Management and Care Management of Medical Management for the Nation’s 2nd largest insurer
for all Medicaid programs.
 Developed programing for Dual-Eligible Demonstration Projects, Compassionate Care, Integrated Behavioral Healthcare
 Created Operational Dashboards increasing efficiency of KPIs for senior leadership
 Created model for localization of disease management programs utilizing a broad cross-functional/virtual team approach.
Magellan Health ServicesofArizona Phoenix, AZ 2007 - 2012
Managed Behavioral Healthcare
Chief Clinical Officer / Director of Integrated Health and Clinical Risk Management (one year hiatus 2010-2011)
Senior clinical member of the Magellan Service Center leadership team. Managed for the performance of all clinical staff positions.
Oversight of outcomes for ground-breaking Integrated Health Home project for the Seriously Mentally Ill (SMI) population. Provides leadership
to staff performing data collection, data management, statistical analysis and reporting, and decision management tool design and
development. Oversees appropriate tools and repositories are available to support report development including QI, Compliance and
Operations reports, assuring data accuracy and creating reporting effectiveness. Oversight of Clinical Risk department (mortalities/adverse
incidents).
 Implemented clinical operations for the largest Public Sector behavioral health contract in the nation; $3B.
 Managed cross-functional teams up to 82 EEs and budgets to $78 MM.
 Employed cross-functional team, and Six Sigma techniques to reduce the Cost of Inpatient Psychiatric Care at one key facility by 60% over
a four month period resulting in savings of $1,430,000.
 Drove case manager contact adherence from 53% to 99% in 7 months, for over 1,500 individuals on Court Ordered Treatment through high
level data reporting and interactive feedback mechanisms. This accomplishment resulted in the retention of a contract in jeopardy.
Health NetInc. Woodland Hills,CA 1990 - 2007
Managed Behavioral Healthcare/EAP/Government Health Services - a division of a Fortune 500 Company
National Director of Clinical Programs
Responsible for all Direct Services, nationally including multispecialty behavioral health, psychiatry, IOP and Employee Assistance Programs to
achieve robust financial (20% net margin) and quality outcomes (> 95% “satisfied” or “very satisfied”).
 Developed an immediate response to the 9/11 tragedy by designing and implementing virtual Critical Incident Stress Debriefing telephonic
groups resulting in numerous awards for the company for innovation and responsiveness.
 Developed operational implementation, and sold, a comprehensive suite of Return-to-Work Programs including Psychiatric Disability Care
Management and Workplace Re-Entry Programming reducing disability days from 56 to 21 (p < .01)
 Developed clinical protocols and trained staff for telephonic clinical services including Anger Management and Disease Management
Programs (Weight, Smoking, Stress, Chronic Illness) with statistically significant outcomes for all programs (p < .01 - .05)..
 Designed and implemented the Domestic Abuse and Victim Advocacy Program for the Department of Defense.
 Decreased no-show rates in multiple direct services operations from 24% to 11% within a 3 month timeframe employing empirically validated
techniques.
 Developed and Implemented provider pay-for-performance to transform negative margin (-5%) to positive margin (+13%) for national direct
service operations.
 Developed and implemented user-facing computer programs to assess, aggregate and report on patient outcomes as measured by Brief
Symptom inventory (26% improvement p <.01)
Post-doctoral Fellow:Alcohol &Drug AbuseCommissionBerkshireWoodsTreatment Center, Newtown, CT
Internship: Fairfield Hills Hospital, Newtown, CT (Rotations: Acute Admissions Unit, Inpatient/Intensive Substance Abuse Program)

3. 3 Stephen E. Dannenbaum,Ph.D.
Additional Skills/Strengths
 Expert in all MS Office Applications including Project and Visio.
 Proficient in Crystal Dashboard Design.
 Proficient in marketing strategies.
 Use of Adobe Master Creative Suite to message organizational branding.
 Mastery in negotiation, social influence, servant leadership and team-building.
 Proficient in statistical analysis and predictive modeling.
 High level capacity to navigate complex, matrixed institutional model to elicit win-win scenarios.
 Expert financial acumen: Trending, forecasting, P&L, Business Case Development.
 Broad experience in public/private sector & health plan/direct service delivery models.
 Expert in developing effective, practical pay-for-performance models to motivate excellent service.
 Extremely affable and strong interpersonal skills that forge effective long-term business
relationships.
 High ability to adapt to almost any business environment.

4. 4 Stephen E. Dannenbaum,Ph.D.
Addendum of SelectPublications and AdditionalAccomplishments
Academic Positions
Associate Faculty: Grand Canyon University/Graduate Program for Counseling and Psychology 2009 - 2011
Instructor for advanced graduate coursework in counseling, psychotherapy and consultation for graduate students across the nation.
Adjunct Faculty: Argosy University/Arizona School of Professional Psychology, Phoenix, AZ 2001 - 2007
Provided structured, clinical supervision for pre-doctoral, psychology interns in an outpatient setting. Emphasis on training psycho-diagnostic,
psychometric and intervention skills with a broad array of clinical populations and applications; including patients presenting with significant
psychopathology, substance abuse/dependence and employee assistance issues.
Speaking Engagements (15% of total engagements)
Interview on Local Station 12 News: Beating the Holiday Blues. November 2008
Dannenbaum, S.E. (May 10, 2007). Telephonic Group Coaching for Anger Management: The Joining of Innovation and Collaboration.
Presentation to the 19th Annual Institute of the Employee Assistance Society of North America, Atlanta, GA.
Dannenbaum, S. E. (November, 2005). Managing Psychiatric Return to Work. Presentation to the 14th Annual National Workers’
Compensation and Conference, Chicago, IL.
Dannenbaum, S. E. (November, 2005). Crossing Silos Between Behavioral Health and Disability Management. "Integrating Behavioral
Healthcare Management Conference. Chicago, IL.
Dannenbaum, S. E. (2002, March). Clinical Management of Psychological/Psychiatric Disability. Presentation delivered to the4th Annual
Conference on Controlling Disability Payments in the Public Pension Fund, Las Vegas, NV.
Publications (10% of total publications)
Hargrave, G.E., Hiatt, D., Dannenbaum, S.E., and Shaffer, I.A. (2007) Effectiveness of a Telephone-Based EAP Anger Management Program
for Referred Employees, Journal of Workplace Behavioral Health, 22(4), 17-29.
Dannenbaum, S. E. (February, 2005). The Evolving Theory of Pain Management. Risk Management Magazine.
Dannenbaum, S. E. & Lanyon, R. I. (1993). The use of subtle items in detecting deception. Journalof Personality Assessment, 61(3), 501-510.
Dannenbaum, S. E., Parkinson, S. R., & Inman, V. W. (1988). Short-term forgetting: Comparisons between patients with dementia of the
Alzheimer Type, depressed, and normal elderly. Journal of Cognitive Neuropsychology, 5, 213-233.
Lanyon, R. I., Dannenbaum, S. E., Brown, C. (1991). Detection of deliberate denial in child abusers. Journal of Interpersonal Violence, 6, 301-
309.
Lanyon, R. I., Dannenbaum, S. E., Wolf, L. L. & Brown, C. (1989). Dimensions of deceptive responding in criminal offenders. Psychological
Assessment: A Journal of Clinical and Consulting Psychology, 1, 300-304.
Parkinson, S. R., Inman, V. W., & Dannenbaum, S. E. (1985) Adult age differences on short-term forgetting. Acta Psychologica, 60, 83-101.
Awards & Honors
 Summa Cum Laude – Arizona State University
 Phi Kappa Psi: Notable nomination to honor society for psychology.
 Baywood Publishing Award: Award for the most outstanding contribution by a graduate student at Arizona State University to the study
of adult development and aging.
 Milton H. Erickson Evolution of Psychotherapy Scholarship: Award presented to one of two graduate students selected from a national
pool for academic achievement.
Licenses and Certifications
 Arizona Licensed Psychologist #1616
 Arizona Certified Clinical Supervisor
 Certified Bereavement Counselor
 Six Sigma Black Belt Certification: June 2009, Ira Fulton School of Engineering at Arizona State University
 Certified Medical Hypnotherapist: Institute of Medical Hypnotherapy