The document discusses safety culture and behaviors in the workplace. It emphasizes that behaviors are a key factor in most incidents and outlines several behaviors that are important for improving safety culture, such as involvement, communication, risk awareness, and following standards. The document also provides tools for assessing safety behaviors and analyzing non-compliance with safety rules in order to understand the reasons for unsafe behaviors and help change safety culture.

1. Section 8 SHE Culture and Behavior @ DNP Ian Simpson SHE Culture and Behavior @ DNP

6. What are the Key Safe Behaviours? Key Safe Behaviours Empirical Research by Wood Group

7. Key Safety Behaviors Supervisors Ensure compliance Encourage the team Promote risk awareness Involve the team Managers Set high expectations Communicate openly Concern for people Involve the workforce Everyone Follow rules Speak up Be aware Get involved

8. DSM SHE Behaviour Standard Managers Supervisors Everyone Topic Involve the workforce Involve the team Get involved Involvement Confront risk Promote risk awareness Be mindful Risk Management Communicate openly Encourage the team Speak up Communication Set high standards Ensure compliance Follow rules Standards

9. Validity results summary  Validity demonstrated

11. Post Incident - SHE Behaviour Review Friday, May 14 th 2010 d uring unloading of a tandem axle trailer, a fork-lift (FLT) driver involved in a serious near-miss while he was driving out of the trailer. As the FLT was driving out of the trailer, the back of the trailer suddenly collapsed and the FLT slipped rapidly to the end of the trailer. Fortunately, the FLT driver used the hand brake immediately and was wearing a seat belt.

12. Post Incident - SHE Behaviour Review But, rear stand not used Wheel chock in place The truck driver had secured the trailer using the wheel chock. However, this kind of trailer also have support stands that have to be put out to stabilise the trailer. This was not done by the truck driver and not checked by the FLT driver.

13. Post Incident - SHE Behaviour Review X X √ Managers Supervisors Everyone Topic Proactively involve Involve the team Get involved Involvement Concern for each other Promote risk awareness Be mindful Risk Management Communicate openly Encourage the team Speak up Communication Set high standards Deliver SHE excellence Follow rules Standards

17. SHE Behaviour Assessment: Summary                               Managers Supervisors Everyone Topic Involve the workforce Involve the team Get involved Involvement Confront risk Promote risk awareness Be mindful Risk Management Communicate openly Encourage the team Speak up Communication Set high standards Ensure compliance Follow rules Standards

18. People + Risks = Accidents Poor Excellent Good PEOPLE RISKS Communication Involvement Standards Risk Management Limited Awareness Limited Participation Mindfulness of New Risks Awareness of Known Risks LSRs

19. Human Factor Analysis Tools (HFAT) Tools to understanding of behaviour in breaches of LSRs and incidents?

20. Human Error Analysis of Unintended Behavior Analysis is supported by a software package

22. ABC Analysis For Life Saving Rules Break LSRs Pre-conditions What‘s in it for me? Comply with LSRs

23. Personal Consequences Non - Compliance with the Life Saving Rules C I P Satisfy internalised beliefs/values – need to feel in control - avoid need to change - different risk perception/tolerance Psychological C I P Work is easier and/or takes less time Tangible (reward) C/U I/F P/N CONSEQUENCE TYPE

24. Personal Consequences Compliance with the Life Saving Rules C I N Avoid criticism/consequence management by manager/supervisor Tangible (punishment) C I P Satisfy internalised beliefs/values – feel in control Psychological C I P Feel accepted by work team/leader Social U F P Incentives (prizes, bonus payments) Tangible (reward) U I P Praise by manager/supervisor Tangible (reward) U I N Avoid criticism by colleagues/team Tangible (punishment) U F P Avoid death or serious injury to self or others. Natural C/U I/F P/N CONSEQUENCE TYPE