Nobody expects diversion to happen at their hospital, and when it does, it can be a complex challenge to confront. Kim New and other special guests discuss how to effectively manage diversion incidents when they occur. The priorities are to minimize risk, protect patient safety, and help rehabilitate the diverter. Kim is a leading national expert on drug diversion. As a former compliance specialist at the University of Tennessee Medical Center, Kim became an expert in catching, managing, and ultimately minimizing drug diversion incidents.